Estateguru Reviews 1,514

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the payment and withdrawal processes, citing unexpected fees for transactions and inactive accounts. Customers also frequently mentioned issues with the pricing structure, finding it unfair and subject to arbitrary changes. Reviewers also reported significant problems with refunds, with many stating that their money was stuck for extended periods or never returned. The customer service was often described as unhelpful, and the website itself was criticized for technical glitches and poor functionality. Some people also felt that the recovery processes for defaulted loans were too slow and lacked transparency.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues such as... See more

Price

Customers had negative experiences with price, primarily due to numerous and increasing fees. Reviewers... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays in... See more

Service

Reviewers highlight significant dissatisfaction with the service. Many customers report a lack of... See more

Website

Clients share negative opinions on the website. Many reviewers describe the platform as the "worst ever,"... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

It's handled like a scam: - several of the loans got bankrupt or its getting several years of reimbursement, altought the theoretical protection (collaterals/etc..). So the company just didn't have... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied

Rated 1 out of 5 stars

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realiz... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Many loans are in recovery

Many loans are in recovery - seems poor vetting / poor due dilligence regarding the german assets. As the communication is very bad and no progress is visible for months and years, I have written off the loans and the plattform as a whole already months ago. Progress on another front though: Estateguru introduced new fees for inactive accounts. My opinion: What a scam plattform! stay away

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

3€ charge for withdrawals and 10€ monthly charge for "dormant" accounts... You lot have no shame!
Recover the loans in default and stop charging customers for your terrible management!!!!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

I am satisfied with the performing…

I am satisfied with the performing loans comprising most of my portfolio. However, like many investors, I hold non-performing loans in Germany, where recovery has been challenging. I accept part of the responsibility for choosing these loans due to their higher interest rates, but factors beyond my control have exacerbated the situation. EstateGuru has struggled to recoup the equity so far, primarily due to the sluggish German real estate market and the bureaucratic complexities involved in legal enforcement.

That said, I appreciate EstateGuru’s transparency and ongoing recovery efforts. They have made several changes to their credit policy and partnered with external debt servicers to handle problematic loans, which has already led to some recoveries, although the process may take a few years. EstateGuru has also informed me through regular updates, which has been reassuring. In many cases, I have been able to negotiate terms with positive results, and overall, I remain satisfied with the platform. I’ve even increased my portfolio with them and have recommended it to others who are also satisfied.

I wish to add that my customer relations representative has done a fantastic job of advocating for my interests with senior management. Their professionalism and dedication have been instrumental in resolving issues, and I feel well-supported by the team at EstateGuru.

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

I can't recommend it

I can't recommend it. Been an investor since 2020. Too many loans go into default. The default processes are very long and often not succesfull. The secondary market does not work with defaulted loans. Getting even 50 % of your defaulted loan capital is very difficult. The collateral values are not legit.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Dont do it

Dont do it. you will not see your investments back again. And if you dont invest for 1 or 2 years there is an inactivity fee.

Intentions of this company are skeptical.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Like many others

Like many others, I have a hideous amount of defaulted loans over the last few years. However, what annoys me most, is they have the audacity to write to me suggesting that I should invest more, and yet do not respond to any of my emails. I have written to the CEO, CFO, investor relations and customer support - apart from a standard and useless response from customer support - no other communication as to why they have not recovered these defaulted loans (they have been in default for over 2 years)

November 28, 2024
Unprompted review
Rated 2 out of 5 stars

Disrespectful against their investors

Disrespectful against their investors. After the disaster in the German market which was seemingly driven by greed and mismanagement, they desperately need money. As a result they increased the withdrawal fee from 1 to 3 EUR, and also made changes to the inactivity fees. All with one goal: getting more money from investors pockets.
They are way behind their goals for removing funds and the communication is very bad.
The number shown under earned interest is not really reflecting the real return rate.

I would not recommend this platform and would chose another option (there's plenty).

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

You better go to the casino because…

You better go to the casino because either way you lose all your money. But in the casino you have a chance to walk out with more than you came in with. When you start on Estateguru you can consider it gone. Coming from a costumer whos funds have been in "default" for 3 years.

November 23, 2024
Unprompted review
Rated 4 out of 5 stars

Some defaulted Loans, but not disappointing customer service

I invested in estate guru back in 2022, I had lots of projects been defaulted, but right now I have gotten back the 90%+ of my money back and I am waiting for a 20% more of a total of +10% from defaulted loans.
It is difficult for them to answer personally to everyone how the projects are specifically progressing, but I am glad that they are doing the work needed to get the money back for their investors!

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Resembling to a large scam

This is resembling to a large scam. My portfolio comprises of 6 loans, 3 in default for months without any advance, 1 that immediately became late in the 1st installment, 2 which aren't late because they prolonged it to prevent being shown as late or in default! And if you don't give them more money by investing in 12 months then they will charge an outrageous fee! Stay away from this scam!

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Scamming of long term clients

Scamming of long term clients, stay away from this company!

Everything they promise about "+14%" ROI is false! Max ROI I have had in the last 4 years, is negative due to many defaults!

October 17, 2024
Unprompted review

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