Estateguru Reviews 1,514

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the payment and withdrawal processes, citing unexpected fees for transactions and inactive accounts. Customers also frequently mentioned issues with the pricing structure, finding it unfair and subject to arbitrary changes. Reviewers also reported significant problems with refunds, with many stating that their money was stuck for extended periods or never returned. The customer service was often described as unhelpful, and the website itself was criticized for technical glitches and poor functionality. Some people also felt that the recovery processes for defaulted loans were too slow and lacked transparency.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues such as... See more

Price

Customers had negative experiences with price, primarily due to numerous and increasing fees. Reviewers... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays in... See more

Service

Reviewers highlight significant dissatisfaction with the service. Many customers report a lack of... See more

Website

Clients share negative opinions on the website. Many reviewers describe the platform as the "worst ever,"... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

It's handled like a scam: - several of the loans got bankrupt or its getting several years of reimbursement, altought the theoretical protection (collaterals/etc..). So the company just didn't have... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied

Rated 1 out of 5 stars

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realiz... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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Replied to 90% of negative reviews

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Rated 1 out of 5 stars

Worst loan risk management in the industry

I invested 200€ in 4 loans a few years ago. 1 and a half loans came back, the rest is "in retrieval". This is the WORST risk management I have ever seen in all of my years in finance. Beautiful web interface, but the worst loan risk management ever.

February 15, 2026
Unprompted review
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Reply from Estateguru

Thank you for sharing your experience. We understand how disappointing it is when part of a portfolio remains in recovery.

Some older loans have indeed taken significantly longer to resolve due to legal proceedings and enforcement timelines in certain markets. These cases remain under active management, even when progress may not be immediately visible.

To provide more transparency, we have published an overview of how non-performing loans are progressing across different markets, which you can read here:
https://estateguru.co/blog/how-the-resolution-of-non-performing-loans-is-progressing-across-different-markets/

While outcomes in individual cases can vary, recovery efforts are ongoing and remain a priority.

Rated 5 out of 5 stars

EG Grow performs as expected

I recently began using Estateguru’s new product, EG Grow, because its structure seemed straightforward and suitable for my investment strategy. After using it for some time, I can confirm that it is currently working as described. Interest payments arrive regularly and the investing process runs as promised. So far, the experience has been very positive.

February 14, 2026
Unprompted review
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Reply from Estateguru

Thank you for sharing your experience with EG Grow. We’re very pleased to hear that the product is working as expected for you and that the structure fits your investment strategy.

It’s great to know that interest payments are arriving regularly and that the process has felt straightforward and reliable so far. We truly appreciate you taking the time to share your positive feedback and wish you continued success with your investments.

Rated 1 out of 5 stars

stay away from estateguru

Highly not RECOMMEND this platform.
I have tried many different p2p platforms and I can say it is the worst platform ive seen. i have been using EG for about 5 years. Now i have total 28 loans and all of them are in default. Loans became insolvent 2-3 years ago (some were delayed to become default by EG) and almost nothing is done via this period (minimally recovered).
Recovering example: 2021 November invested 50e into loan 14.3% LTV, projected LTV 28.6%. Became default. After recovery in end of January received 4.34e and EG closed the loan. So only 8.7% is back. With such low LTV should be no problem to sell the property to cover the costs. But what happened now??? Only 8.7% is back?? What is the point to borrow with property :/ Where is the guarantor???
As well noticed that in the tables are played with numbers to look better profit %.
If a bit is recovered, soon they want to charge in activity fee while having 28 loans in default.
Just my 5 dimes.
There is more, maybe add more info in future.

February 5, 2026
Unprompted review
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Reply from Estateguru

Thank you for taking the time to share your experience. While the portfolio issued over the past three years has been performing very well, we acknowledge that there are older loans for which recovery has taken significantly longer than anyone would wish. This is often due to complex legal disputes and lengthy enforcement procedures, as well as heavy bureaucracy in certain jurisdictions — Germany being a notable example.

To improve transparency, starting this year we are publishing quarterly updates on problematic loans, which are available directly in the investor portal. These updates are intended to give clearer visibility into the status and actions taken during ongoing recovery processes.

Recoveries remain actively ongoing, even when progress is slow.

Rated 4 out of 5 stars

Crowd inesting real estate

It's good that you can autoinvest, so you don't have to manually manage your portfolio.

Estateguru enable you to invest in different countries and stages of real estate.

Sadly a bit lacking with the UI/Display.

February 3, 2026
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Reply from Estateguru

Thank you for sharing your experience!
We’re glad to hear that Auto Invest has made portfolio management easier for you and that you value the ability to invest across different countries and real estate stages.

We also appreciate your honest feedback about the UI and display. This is something we’re actively working on, and comments like yours help us prioritise improvements that make the platform clearer and more user-friendly.

Rated 1 out of 5 stars

Avoid this platform

Avoid this platform. Problems with withdrawals have started. Verification links doesn't work, support doesn't work, additional charges for funds. Requires document verification even though they already have them. These scammers are in a very suspicious stage.

February 4, 2026
Unprompted review
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Reply from Estateguru

Thank you for sharing your concerns. Estateguru uses Lemonway as its regulated payment service provider, as required under EU crowdfunding regulation. Due to recent regulatory and legislative changes applied by Lemonway, a selection of investors is required to re-complete account verification checks, even if documents were previously submitted. This is a standard compliance requirement across the financial sector.

While this verification is pending, certain transactions — including withdrawals — can be temporarily restricted.

We’re sorry if support responses have felt slow. Our team is handling a higher-than-usual volume of requests, but all cases are reviewed.

Rated 1 out of 5 stars

look at Private Investor

look at Private Investor - EGU84565 and you know why you received just 1 Star!

February 3, 2026
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Reply from Estateguru

Thank you for your comment. Unfortunately, we can’t comment on individual investor accounts publicly.

If you’re referring to a specific situation or would like us to look into your account in more detail, we encourage you to contact our customer support team at info@estateguru.co.

Rated 1 out of 5 stars

Highly dodgy, stay away

Will invest your money against explicit wishes and settings. Do not trust this platform. Login SMS verification not working. Highly dodgy, stay away.

January 30, 2026
Unprompted review
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Reply from Estateguru

We can confirm that there were temporary issues with SMS delivery for login verification, which have now been resolved. If you continue to experience any login or account-related issues, please contact our customer support team at info@estateguru.co, and we’ll be happy to assist.

Rated 1 out of 5 stars

No verification code sent

No verification code sent. Can't log in into my account. No access to my money.

January 30, 2026
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We experienced a temporary issue with SMS login verification, which has since been fixed.

If you notice any further issues accessing your account, please reach out to info@estateguru.co, and our team will assist you.

Rated 1 out of 5 stars

Do not invest with EstateGuru

The platform didn't let me invest into loan with generic error message and then changed me 10eur fee for being inactive.

All that while there I have over hundred loans in default that they unable to recover and constantly writing substantial amounts off.

Regarding EG comments:
It started working the day after I got charged the fee with exactly the same browser as before, and I did try to contact support using your useless AI chat bot as well as reaching out using facebook. I haven't received any help whatsoever. The only place someone takes time to reply is here...

January 28, 2026
Unprompted review
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Reply from Estateguru

We’re sorry to hear about the difficulties you encountered when trying to invest. Generic error messages can sometimes appear due to technical or browser-related issues, and in such cases we encourage you to reach out to our customer support team so the issue can be reviewed and resolved.

Regarding the inactivity fee, it is applied only after a prolonged period without new investments, and investors are always notified in advance with clear instructions on how to avoid it. If you believe the fee was applied unfairly in your case, please let us know — our team will be happy to review it and find a solution.

Rated 1 out of 5 stars

I made a transfer of 2000 euro on 5th…

I made a transfer of 2000 euro on 5th of January and the money still doesn’t appear on my account after 14 days. In addition for my email request to refund the 2000 euro transfer back to my bank account I also didn’t receive an feedback.
That absolutely not a trustful way! expecting more feedback than „believe us, your money is safe“

January 19, 2026
Unprompted review
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Reply from Estateguru

Thank you for bringing this to our attention. Estateguru uses Lemonway as its regulated payment service provider, in line with EU crowdfunding requirements. Due to recent regulatory and legislative changes applied by Lemonway, a selection of investors is required to re-complete account verification checks. We kindly ask you to check whether you have received such a request and whether the required information has already been submitted, as pending verification can delay the crediting or refunding of funds.

We would also like to note that our customer support team is currently handling a temporarily higher volume of requests, which may result in longer response times. That said, all inquiries are reviewed, and you will receive a reply.

Rated 1 out of 5 stars

Customer support service doesnt fix…

Customer support service doesnt fix problems, just give random copy/paste answers that doesnt help. We can see it also here from posts below. In my case company lost my deposit in Estateguru account, and 11 days later not only didnt found, but also dont answer to emails no more. As long they wont start recover defaulted loans in responsible and active manner, and as well wont start to deal with their customers in respectable manner, there is only one way road to insolvency. As real estate businessman i can tell, that situation can be fixed, but in my opinion current company leadership is uncompetent, weak and doesnt understand what they do.

January 13, 2026
Unprompted review
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Reply from Estateguru

Thank you for sharing your experience. We want to clarify that funds cannot simply disappear from an investor account — every transaction is traceable. From time to time, technical or payment-related issues can occur, and we take these situations seriously. When this happens, cases are reviewed individually to identify and resolve the cause.

We’re sorry if communication has felt slow in your case, and please be assured that we are actively reviewing your situation as well.

Rated 1 out of 5 stars

Funds trapped for years—Zero transparency on "recovery" status

I am extremely disappointed with my experience on EstateGuru. I invested in a loan back in July 2022, and for nearly two years, the communication was mediocre at best. However, since April 2024, the loan has been moved to "Recovery" status, and it has been a complete "black hole" of information ever since.

There has been no meaningful explanation provided regarding the delay, the current state of the collateral, or a realistic timeline for when investors might see their capital again. It feels like my money is being held hostage while the platform provides vague updates that offer no real substance.

If you value liquidity and transparent communication, stay far away. Watching my investment sit in limbo for years with no accountability from the platform is unacceptable. I would not recommend EstateGuru to anyone looking for a reliable investment partner.

January 13, 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. Some older problematic loans do unfortunately take significantly longer to resolve than we would wish, mainly due to legal procedures, market conditions, and the complexity of enforcement. That said, these cases are not abandoned — our recovery team continues to work actively toward solutions, even when progress is slow and not immediately visible.

We recognise that waiting without clear outcomes is difficult, and while recoveries cannot always follow a fixed timeline, our focus remains on recovering as much value as possible for investors.

Rated 1 out of 5 stars

Worst investment decision ever

I invested a substantial 6 digit amount in my Estateuru portfolio While some loans worked as expected the majority of the loans is either in recovery mode (without any results whatsoever) or extended again and again and again without any outcome.

I have several loans that have been designed for a 12 months period and are now running for more than 48 months as EG was prolonging the loan for changing reasons every few months, And often the reasons are opposing each other (f.ex. first reason was refinancing the project via EG, then refinancing via 3rd party, then selling the collateral, then refinancing the loan via EG again). Does not make any sense whatsoever,

After their response: This is simply not true - EG often tries to provide incorrect information publicly to protect their "reputation" (which does not exist anyhow - see the reviews here). I often sent emails to their support address after incorrect handling of investments but never got a response.

Now they charged me an inactive account fee which was never agreed on in their T&C when I signed up (and In explicitly rejected their request of change) even if my account is not inactive and sone funds have just been re-invested.

January 9, 2026
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. However, we would like to clarify that Estateguru does not have the ability to prolong loans indefinitely. Under the current regulation, loans funded after the new framework was introduced cannot be extended for more than 6 months. Prior to this, the maximum extension period was 24 months. There is therefore no mechanism by which a loan could be formally prolonged for 48 months.

To clarify the exact status of the loans you are referring to and explain the timeline in detail, we recommend contacting our customer support team at info@estateguru.co, who can review your portfolio and provide case-specific information.

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. Loans to be matured and resettled in 2022 still not unsettled. They advertise 8% to 12% return on investments and in reality I got a -60% return.

December 31, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. Some loans that originated before the market downturn (for example in Germany or Finland) have taken much longer to resolve than anticipated. These cases are still being actively worked on by our recovery team.

We recognise how frustrating this situation is and appreciate you voicing your concerns openly.

Rated 1 out of 5 stars

I trusted this company and it failed me

I trusted this company. I even bought shares on seeders but now I am buffled by their audacity. First I wait nearly a year to see progress on my default cases and then they take the money because my account is inactive. Of course it is inactive if they can not do their jobs. I hate that I ever trusted them with my money.

January 8, 2026
Unprompted review
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Reply from Estateguru

We acknowledge your frustration. Some older defaulted cases can require significantly more time to resolve than anyone would like, but we continue to work on them alongside a portfolio that has been performing very well in recent years.

Please note that the inactivity fee is applied only after 12 months without new investments. Investors are notified in advance and given clear options to avoid it, including withdrawing available funds free of charge during the notice period.

Rated 3 out of 5 stars

I have mixed feelings about EstateGuru

I have mixed feelings about EstateGuru. In my opinion, the recovery processes for defaulted loans take much too long. Additionally, the inactivity fees are way too high. I would also appreciate more detailed statistical analysis and better reporting tools. Finally, there is a technical bug where the language constantly jumps back and forth between German and English when switching pages, which is quite annoying.

January 3, 2026
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Reply from Estateguru

Thank you for sharing your detailed feedback.

We recognise that recovery processes can, in some cases, take longer than expected, and we understand the frustration this can cause. Please be assured that we continue to act in the interests of our investors in all cases.

We will also look into what may be causing the language switching issue. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

I started investing 3 years ago with…

I started investing 3 years ago with the lowest possible amount, to see if the platform was reliable. After a year I received the invested amount and the promised interest. I then started investing on a regular base, with the lowest possible investment to see if the platform could deliver. EstateGuru kept on delivering it's promises. In those years EstateGuru has changed it's interface, it's way of working and it's costing structure, all minor changes. But always informed investors multiple times in many ways, by mail etc.
When the German market started to show trouble, EstateGuru informed me on a regular base about possible outcomes. When loans started to be delayed, again EstateGuru informed investors about what they were doing and why, to protect investors.
Eventually some loans I invested in were defaulted. As investing always involves risk. EstateGuru is still handeling some these with their staff and external experts.
The platform has loans from different countries, especially the Baltics. There were Portuguese, Spanish and German loans on the platform but these have disappeared it seems. The loans vary in size, interest, repayment method (bullet, full bullet, ..). There is a market available to buy or sell investments to other investors. It has started to implement a "Grow" side project where EstateGuru invests your money for a fixed netto monthly return of 7%, lower than interest rates on the platform but without the need to do anything yourself.
For me this is a great extra income stream, affordbale with minimum buy-ins of 50 euro, with almost no limit for a max Buy-in.
There are several safety checks involved in registration, submitting funds and investing in projects. All loans are backed so in case of trouble there is a big chance of returning most of you investment back

January 5, 2026
Unprompted review
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Reply from Estateguru

Thank you for sharing such a thorough review. We appreciate you taking the time to describe your long-term experience and your step-by-step approach to investing.

It’s good to hear that our communication, platform development, and product range have met your expectations over the years, and that you felt well informed during more challenging periods.

Thank you as well for highlighting the diversity of loans, the secondary market and the Grow product. We’re glad these features have worked well for you and provided an additional income stream.

We value your trust and wish you continued success with your investments.

Rated 1 out of 5 stars

This is a terrible platform

This is a terrible platform. I am an avid user of many other similar platforms (e.g., Mintos, Peerberry, Urbanitae), and I have yet to find one as bad as this one. ALL of the projects I selected (5) have defaulted (invested in 2021), 0% recovery even though all had LTV around the 25% mark.

But apart form their loans, the platform is just scammy. The withdrawal mechancis (not that I will be using them) are hidden, and apparently one of the loans was reimbursed, but that money just disappeared and is not in my wallet....

Terrible, put your money in at your own risk

January 4, 2026
Unprompted review
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Reply from Estateguru

We’re sorry to hear about your negative experience. Some loans have indeed faced prolonged recovery timelines and resolving some older defaulted cases can take significantly longer than anyone would wish. We continue to work on these cases and pursue recoveries.

Regarding your account balance and the repayment you mentioned not appearing in your wallet, this is something we would need to review specifically, as recovered amounts are not meant to disappear. We encourage you to contact our customer support so we can look into your account details and clarify what has happened.

Rated 1 out of 5 stars

More than three years have passed and…

More than three years have passed and my entire portfolio is still in “Default.” For months, I have been receiving the same automated message claiming that a “recovery plan is ongoing,” yet there has been absolutely no progress or concrete action. No solution has been delivered, no transparency provided, and no returns generated. Investors should be extremely cautious, as I have effectively lost my money.

December 29, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your concerns. We acknowledge how frustrating it is when recoveries take significantly longer than expected.

Some older defaulted cases do require extended timelines, and while progress may not always be visible month to month, work on these cases is ongoing.

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