Estateguru Reviews 1,514

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the payment and withdrawal processes, citing unexpected fees for transactions and inactive accounts. Customers also frequently mentioned issues with the pricing structure, finding it unfair and subject to arbitrary changes. Reviewers also reported significant problems with refunds, with many stating that their money was stuck for extended periods or never returned. The customer service was often described as unhelpful, and the website itself was criticized for technical glitches and poor functionality. Some people also felt that the recovery processes for defaulted loans were too slow and lacked transparency.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues such as... See more

Price

Customers had negative experiences with price, primarily due to numerous and increasing fees. Reviewers... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays in... See more

Service

Reviewers highlight significant dissatisfaction with the service. Many customers report a lack of... See more

Website

Clients share negative opinions on the website. Many reviewers describe the platform as the "worst ever,"... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

It's handled like a scam: - several of the loans got bankrupt or its getting several years of reimbursement, altought the theoretical protection (collaterals/etc..). So the company just didn't have... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied

Rated 1 out of 5 stars

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realiz... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This company is a scam and I hope this…

This company is a scam and I hope this CEO and his board be arrested soon. The customer service gives automatic answers to specific enquiries and all my investments are defaulted for almost 4 years! They just give an update of the progress in 3 in 3 months with te same message.

December 28, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We’re sorry to hear about your experience and understand how frustrating long-running defaults can be. Some older cases do take significantly longer than anyone would wish, but they remain actively worked on.

Regarding support, we use automated replies for quicker initial handling, but investors can always request assistance from a customer service agent for more specific enquiries.

Rated 2 out of 5 stars

I started to invest with this company a…

I started to invest with this company a few years ago, and for a quite a long time everything was OK. However, from about 2020, I have about 50 my investments defaulted and only a few were recovered. The loss is enourmous. The brave and optimistic company's reports about their great achievements are just a lie. Moreover, they started to charge investors for withdrawal their funds (3 Euro) and for not using their funds (10 Euro per month) which seems quite cynical ways of keeping themselves on board. I would say that their team who did research on borrowers and their ability and wish to use loans properly and pay them back, was extremely incompetent, if not dishonest.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away if you want to see your money again

Stay away if you want to invest your money in something legit. They market their solution with providing around 9% return but every time an asset is written off meaning you don't even get your investment back they don't take that into account. I attach a calculation of my investment below.

Also when an asset you invest in goes bankrupt they don't provide any information only do a paste & copy message every 6 months literally all the same for all assets.

I got so upset with that that I sent them an email complaining they got back a couple of weeks later stating that "unfortunately no additional information can be provided". I lost 2/3 of my invested capital.

I attached the way with my real world example how they calculate their "return". It's I think a scam. You lost half of your investment even after interest and spent 4 years waiting for it to be paid back and your return is -9% ??? Really, I mean I am not a genius in math but come one.

I can only say stay away if you ever want to see any of your money again. Scam.

On google reviews I also added the actual screen capture from their calculation, how they calculate net interest. Here unfortunately I can't add a photo.

December 15, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Dear investor, thank you for sharing your concern. As indeed we cannot see the screen you are referring to, we'll try to give you a generic overview here and whenever you have additional questions then we are happy to answer them via our customer support.
The net return visualised on your portfolio is taking both capital loss and loss of interest into account, also fees that apply to your account. The calculation involves all resolved loans that have a final return determined.

Rated 1 out of 5 stars

Stuck investments

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If you whitdraw money - each time you have to pay 3 eur - unlike in other plaforms where it's free or once per month is free. Do not invest here !!!!

December 15, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Some older defaulted loans can remain in recovery longer than anyone would like. We continue to work on these cases until they are resolved.
Asset under management fees are becoming more common across P2P platforms and are standard practice across the wider asset management industry. In the past, many crowdlending platforms were funded almost entirely through borrower-paid fees, which made investing appear “free” for investors. Over time, this model has changed for several practical reasons.
Regulatory requirements across the EU have increased significantly. Platforms must now meet stricter compliance, reporting, and oversight standards, which come with ongoing operational costs.
These fees are also intended to better align interests. Since they are charged only on performing principal, the platform’s incentive is to keep loans performing and to resolve issues as effectively as possible, rather than focusing solely on originating new loans.
At the same time, Estateguru has chosen to be transparent about its fee structure. Instead of bundling costs into a single, less visible charge, fees are broken down clearly, and investors are informed in advance. In certain situations, fees can also be avoided by taking specific actions communicated to investors.
If you would like us to review your portfolio or explain any fees applied to your account in more detail, our customer support team can assist.

Rated 1 out of 5 stars

worst P2P site ever

worst P2P site ever, i have 2K stuck with them, unable to recover for +2 years, of course I did not put any money in them anymore. Then they put 50 EUR fee per month as I am inactive, and they took 12 Euro from my account w/o notice, they noticed me afterwards on these fees.

December 12, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. We understand how frustrating it is when funds remain tied up in recovery for a long time.

Some older defaulted cases do take significantly longer than we would like, and we continue to work on them until they are resolved. Regarding the inactivity fee, it is applied only after 12 months without new investments. Investors are informed in advance, and the notification explains how the fee can be avoided by withdrawing available funds or reinvesting during the notice period. Withdrawals during that period are free of charge.

If you would like us to review the recoveries or fees applied to your account in more detail, our customer support team can assist.

Rated 1 out of 5 stars

Total scam

Total scam - lost half of the investments and managed to only recover the other half, i.e. no interest was ever paid out. On top of that they debited my balance without a prior warning "due to inactivity".

December 8, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We work hard on problematic loans, but in rare cases full recovery is not possible. We continue to pursue recoveries and have returned over €62 million to investors. For an overview of how we handle defaults, please see: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Regarding the inactivity fee, it is applied only after 12 months without new investments, with prior notification and clear steps to avoid it by reinvesting or withdrawing available funds free of charge during the notice period.

If you would like us to review the fees applied to your account or the status of specific loans, please contact our customer support team at info@estateguru.co

Rated 1 out of 5 stars

Stay away from this total SCAM!!

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from anyone. You contact so called support and only get bots responding, like the ones here that repeat the same to every complaint: "Please be assured that our recovery team continues to work actively on all defaulted loans". Yeah, right!!
They provide what they call an update repeating every 3 months the same bullshit text "Recovery Plan in Completion", for almost two years now!!

December 8, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. We recognise how frustrating it is when loans remain in recovery for a long time. Some older cases do take significantly longer to resolve than anyone would like, and we continue to work on them until they are closed.

Regarding communication, our customer support offers both automated replies for faster handling of common questions and the option to speak directly with a customer service agent for more complex issues. If you feel your concern hasn’t been addressed properly, choosing a human agent helps ensure a more detailed review.

Rated 1 out of 5 stars

I cannot say anything positive about…

I cannot say anything positive about this company, investing with them you get only disappointment and frustration, losing the money you invested.

They shall be judged for their scam

May 2, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We are sorry to hear that your experience has been negative. If you have specific questions about your portfolio, please contact our customer support.

We would like to add that our portfolio’s performance over the last three years has been very strong. Since the beginning of 2023, loans totalling €240 million have been funded, and 97% of these have already been repaid or are being repaid according to schedule. In addition, €95 million has been paid out to investors as interest over the platform’s history.

Rated 1 out of 5 stars

Stay away!!!!

Stay away!!!!! Half of my project have been defaulted more than 3y and when they “recover” the default ones, you lose half of your money.
Worst investment ever.

December 6, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We recognise how disappointing long-running defaults can be. Some older cases take far longer than anyone would like, and in rare instances full recovery isn’t possible. We continue to pursue all cases, and over €62 million has already been returned to investors through recoveries. For an overview of how we handle defaults, please see: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

If you’d like us to review the specific loans in your portfolio and the recoveries to date, our customer support team can help.

Rated 1 out of 5 stars

No hope, all money will be lost

Invested over 9k over a long time, in 2020 everything started defaulting and none of the default have been recovered ever since. No communication from the staff of anyone. It might have been a decent high risk platform many years ago, but currently just stay away. None of my 20+ investments have been recovered after a default for over 4 years. That says a lot.

December 3, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how discouraging it is when older loans remain unresolved for a long time. Some legacy defaults have indeed taken far longer than expected. Our recovery team still continues to work on these cases, and we keep allocating resources to move them forward.

If you would like to review the status of your individual loans or clarify anything specific about your portfolio, please contact our customer support team so we can assist you directly.

Rated 1 out of 5 stars

A Complete Disappointment: I Wouldn’t Recommend This Platform to Anyone

I invested in EstateGuru back in 2021, hoping to diversify and support real estate projects. At the beginning everything seemed fine, but over time many of the projects failed or became “stuck.” More than four years later, I still have around €4,000 locked with no clear recovery date.

But that’s not even the biggest issue. The platform charges excessive fees even when users have zero control over their balance. While the projects remain unresolved, my account balance sits at €0. However, whenever a small amount is recovered — for example €300 — if I don’t log in immediately to withdraw it, EstateGuru charges €50 per month just for having that balance. After a few months, those €300 were reduced to €150 without me being aware. An absolute joke.

And when you finally try to withdraw your own money, they charge €3 per withdrawal. In other words: they charge you for investing, they charge you while you wait, they charge you when you recover money, and they charge you again when you try to withdraw it. In a world where bank transfers are practically free, this policy is unjustifiable.

What’s worse is their response: “there’s nothing we can do.” This attitude shows a complete lack of respect for investors, who already take the risk of project failures and still get punished with outrageous fees.

If I ever considered using EstateGuru again, these practices make it absolutely impossible. I cannot recommend this platform to anyone. Their fee structure is abusive, they do not take care of their investors, and they penalize those who have already lost the most.

--------------------------------------------------

🆕 UPDATE after company response:
Thank you for replying, but your answer doesn’t change my experience as an affected investor. Whether the problematic loans are “old cases” or not is irrelevant to me: they are my investments, and they have been blocked for years with no clear resolution. The money I eventually recover arrives in small amounts, and the moment it hits my balance I’m immediately exposed to high fees — either €50 for inactivity or €3 per withdrawal. In practice, this means that not only do I fail to recover my full investment, but what little I do recover is slowly eaten away by charges.

For investors stuck in long-term defaulted loans, the least EstateGuru could do is to exempt these accounts from penalties, given that we did not choose to leave our balance idle — the platform made it impossible to reinvest due to unresolved projects. Between the loss of capital, years of waiting, inflation, opportunity cost, and additional fees, the final result is a financially disastrous experience.

This is exactly why I do not recommend EstateGuru to anyone looking to invest wisely. A simple diversified ETF delivers far better and safer long-term returns than what I’ve experienced on this platform.

December 3, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing this. We continue to work through all problematic loans and have already recovered over €62 million to investors. The portfolio from the last three years has performed well, and most outstanding issues are older cases that we are actively resolving.

On fees: the inactivity fee applies only after 12 months without new investments. Before it takes effect, we send advance notice with clear steps to avoid it by either reinvesting or withdrawing funds during the notice period.

The €3 withdrawal fee helps cover associated costs, and we choose to keep this cost transparent rather than embed it elsewhere.

If you believe a fee was misapplied, or you would like us to review specific loans and timelines on your account, please contact our customer support at info@estateguru.co

Rated 1 out of 5 stars

Your money will sink in default forever.

Your money will sink in default forever. It's outrageous to see a scam of such a scale like estateguru in the EU.

December 1, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. If you have specific questions about your portfolio or recoveries, please contact our customer support at info@estateguru.co so we can review your case.

Rated 1 out of 5 stars

Please don't spend your hard earned…

Please don't spend your hard earned…
Please don't spend your hard earned money on this business. More than 95% of my loan is default and waiting for more than 3 years ,there is no recoveryandd when i see their website they claim they reecovered billions of euroes but i did not belive its real data.so best thing is put your hardest money in other than Estateguru.If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realize its all taken as fines by estateguru due to no account activity if you dont log in asap and withdraw(why would anyone even check the account when there is nothing but default there)

December 1, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how discouraging long recoveries can be. Our recovery team continues to work on all defaulted loans, and to date more than €62 million has been recovered for investors.

Regarding fees, the inactivity fee is applied only after 12 months without new investments. Before it takes effect, we send advance notice with clear steps to avoid it by either reinvesting or withdrawing funds.

If you would like us to review your portfolio or clarify specific cases, please contact our customer support.

Rated 1 out of 5 stars

Very disappointing experience – loan defaults, fees, and poor support

Review:

I have been investing on EstateGuru for a while, and unfortunately my experience has been mostly negative. A large number of my loans have defaulted or are significantly overdue, so the platform has delivered very little return for me. On top of that, they charge a fee on the small amount of interest that still comes in.

What frustrated me the most is the monthly “inactivity fee.” Since I was barely active, this fee was deducted even during a period when I simply didn’t log in for about 10 days. In my case, the fee essentially wiped out the interest I had received.

I contacted customer support by email around three weeks ago to request a refund of these fees, but I haven’t received any response so far.

Based on my personal experience, I cannot recommend EstateGuru at this time.

November 27, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. We understand how disappointing it is when loans default or repayments are delayed, and we continue to work on all problematic cases across markets.

Regarding the inactivity fee, it is applied only after 12 months without new investments and always with prior notification and instructions on how to avoid it. If a fee was deducted unexpectedly, we would like to review the situation.

Please contact our customer support team again so we can look into your case in detail and clarify what happened.

Rated 1 out of 5 stars

Thieves

Absolute thieves. Disgusting management. My worse experience with a company EVER.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam, can only recommend to stay away and invest somewhere else! Loans keep defaulting and there are no updates from the recovery team. Zero progress in almost 3 years now.

November 18, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how frustrating it is when older problematic loans take a long time to resolve. Please be assured that our recovery team continues to work on these cases, and we have already recovered more than €62 million for investors.

At the same time, the platform’s recent performance has been very strong. Since early 2023, loans totalling more than €230 million have been funded, and 97% of these have already been repaid or are being repaid according to schedule.

If you would like more detailed information about your portfolio, please contact our customer support team at info@estateguru.co

Rated 1 out of 5 stars

Scam

Scam! Scam! This is a total scam! Stay far away from this company! For three years, they’ve been repeating the same empty promises, claiming they have a finished plan — but nothing ever happens. They took my money, so don’t let them steal yours too!

November 13, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how frustrating it can be when recovery processes take longer than expected. Our team continues to work actively on all defaulted loans, and more than €62 million has already been successfully recovered for investors.

If you’d like to understand how recoveries are managed and why certain cases can take time, you can find a detailed overview here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Rated 1 out of 5 stars

Don’t lose your money there!

It is a scam. I have multiple defaulted loans for years that are never get recovered.
The updates are always the same coming every three months showing no progress.I've been waiting for a refund for over 5 years!

September 1, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Some recovery cases unfortunately take much longer than we would like, but we continue to work on all of them and keep resolving cases over time. If you wish to review your portfolio in detail, our customer support team is available at info@estateguru.co

Rated 1 out of 5 stars

50€ month??????

50€ month??????? Are you insane? This charge was never clearly explained in the platform’s user flow or communications I received. I believe this practice is unacceptable and has put my savings at risk
Requested remedy
Full refund of the €50 monthly charges applied, unless you can provide a clear contractual basis and prior written notice for them.
A clear explanation of the legal/contractual basis for these charges, including the exact clause in your Terms of Service and sample communications sent to investors.
Confirmation of changes you will make to ensure transparent disclosure to users going forward.
If this matter is not resolved to my satisfaction, I will escalate the complaint to my national consumer protection authority and seek independent legal advice.

November 8, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your message. Please contact our customer support team at info@estateguru.co so we can review your case and provide a detailed explanation regarding the charges applied to your account.

Rated 3 out of 5 stars

I have a few thousand invested

I have a few thousand invested, with about 22% stuck in recovery for over two to three years with no progress. The rest of the loans are performing well.

November 1, 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concern about the loans in recovery. While some cases can take longer due to legal procedures or local enforcement timelines, our recovery team continues to actively work on all defaults.

It’s great to hear that the rest of your portfolio is performing well!

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