Estateguru Reviews 1,514

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the payment and withdrawal processes, citing unexpected fees for transactions and inactive accounts. Customers also frequently mentioned issues with the pricing structure, finding it unfair and subject to arbitrary changes. Reviewers also reported significant problems with refunds, with many stating that their money was stuck for extended periods or never returned. The customer service was often described as unhelpful, and the website itself was criticized for technical glitches and poor functionality. Some people also felt that the recovery processes for defaulted loans were too slow and lacked transparency.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues such as... See more

Price

Customers had negative experiences with price, primarily due to numerous and increasing fees. Reviewers... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays in... See more

Service

Reviewers highlight significant dissatisfaction with the service. Many customers report a lack of... See more

Website

Clients share negative opinions on the website. Many reviewers describe the platform as the "worst ever,"... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

It's handled like a scam: - several of the loans got bankrupt or its getting several years of reimbursement, altought the theoretical protection (collaterals/etc..). So the company just didn't have... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied

Rated 1 out of 5 stars

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realiz... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Shady scam platform, stay away

It is a kind of scam platform that you should avoid at all cost. Shady borrowers with the knowledge of the platform will take your money, you will wait for recovery until the end of the world. And when you are waiting Estateguru will take any money you have with inactivation fees, hidden fees and many other tricks. Just stay away.

September 30, 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Every borrower on our platform undergoes a detailed screening process before their loan is listed. We also want to assure you that our recovery team is actively working on all defaulted loans, with over €62 million already successfully recovered for investors.

Regarding fees, we do our best to communicate them transparently in advance, together with clear instructions on how they can be avoided.

If you have any specific questions about your account, our customer support team is available at info@estateguru.co

Rated 1 out of 5 stars

The forever recovery of defaulted loans

8 out of 15 loans are in default and are being recovered for over 3 years now. The response from them is always the same (as it is the same under the reviews here. 60 mil recovered, I have not seen a single euro from these).

I consider myself lucky to have only lost about 55% of the money I "invested" with them because I always check my email and withdrew everything (left) before they started charging fees. Stay well clear, it may have started with good intentions, but it is now nothing but a scam.

edit: As you can see from the obviously copy-pasted answer.... As if to prove my point...

September 29, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Please be assured that our recovery team continues to work actively on all defaulted loans. Every month brings additional resolutions, and these are reflected in our public communications and monthly performance updates.

If you would like to review the details of your own portfolio, our customer support team is available at info@estateguru.co

Rated 1 out of 5 stars

Please don't spend your hard earned…

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realize its all taken as fines by estateguru due to no account activity if you dont log in asap and withdraw(why would anyone even check the account when there is nothing but default there)

September 24, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. Our recovery team continues to work actively on all defaulted loans, and we continuously resolve cases and return resources to investors. To date, more than €62 million has already been recovered.

Regarding the inactivity fee, it only applies after 12 months without new investments, and investors are always notified in advance with clear guidance on how it can be avoided — either by reinvesting or withdrawing funds.

If you would like to review your account in more detail, please contact our customer support team at info@estateguru.co

Rated 1 out of 5 stars

Too many defauts

Too many defauts, with high fees

September 24, 2025
Unprompted review
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Reply from Estateguru

Hello, thank you for your feedback. We’re sorry to hear about your concerns regarding defaults and fees. If you have specific questions about your portfolio, our team will be happy to assist — please contact us at info@estateguru.co

Rated 1 out of 5 stars

Inactivity fee policy is unthical

Their 'inactivity fee' policy is an unethical way to charge users for closing their account. Your account is deemed inactive (and charged) after 11 months of no 'new' investments. Most contracts are 1 year, so they are not even waiting for the average contract to expire before taking money that is not theirs. It gets worse, many contracts are years long and bad loans will extend that time. This policy effectively assigns all your remaining money to estateguru. They say you can wait for the warning and then withdraw all your money every month so the balance is 0 euros, but of course there is a fee for that too. Also, why should the customer have to do this every month for months (possibly years) while they wait for the last few loans and reclaimed money to arrive in their account.

In short, this policy aims to claim your remaining money when you want to liquidate. This is an extremely unethical practice, and my reason for the 1-star review.

September 23, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concerns about the inactivity fee. Please note that it is only applied after 12 months without new investments, and before that, investors always receive a notification with clear instructions on how to avoid it — either by reinvesting or withdrawing funds during the notice period. The reason for this fee is that maintaining inactive accounts is a cost for us.

If you would like to go over your account in detail, our support team is available at info@estateguru.co

Rated 1 out of 5 stars

Don't invest here

Don't invest here. I have 74 loans portfolio in Estateguru and all in default. Looks like they don't do anything to get borrowers to pay back.

September 4, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. Please be assured that our recovery team is actively working on all cases, and over €60 million has already been successfully recovered to date.

For a broader overview of portfolio health and recovery efforts across markets, you can watch our latest half-year update here: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Rated 1 out of 5 stars

Runaway from this!

Runaway! Made a test with 250€! Lost it all! Even an inactive fee was charged! When they lost my money from investments and they want me to put more money lool

August 31, 2025
Unprompted review
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Reply from Estateguru

Thank you for sharing your feedback. Our recovery team continues to work on all such cases, and so far, more than €60 million has already been recovered for investors.

As for the inactivity fee, this is applied only after 12 months without any new investments. Investors are informed in advance and given clear options to avoid the fee, either by withdrawing funds or reinvesting.

For more insight into portfolio performance and recoveries across markets, we invite you to watch our most recent half-year update: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Rated 1 out of 5 stars

Please don't invest in Estateguru

Please don't invest in Estateguru. Very unserious business they do. You don't have any transparency, what happened with defaulted loans. Support giving only the same reply it takes time.

But worst which applied to me recently since i haven't checked in a few months, loan got partly recovered, got some money back, but since it has been dormant, you get charged 50€ for being dormant.

Absolutely ridiculous. Avoid by all means.

August 22, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Our recovery team continues to work actively on all cases, with more than €60 million already successfully recovered. You can learn more in our latest half-year update here: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

On fees — the withdrawal fee reflects the cost of our payment systems. Rather than hiding these costs elsewhere, we’ve chosen to keep them transparent to ensure smooth operations. The inactivity fee is applied only after 12 months without new investments, and investors are always notified in advance with clear instructions on how to avoid it.

If you’d like support with your account, please contact us at info@estateguru.co

Rated 1 out of 5 stars

Legal theft

I decided to invest a significant amount of my company's proceeds into EstateGuru as the reviews at the time looked very good (before Covid) and the business plan seemed solid. After all, what can go wrong when your investments are going into properties that can be legally sold off as collateral, providing you with a high degree of safety on paper?

So I invested in about 75 projects over time, totalling over 11.000 euros. 37 have been repaid in full, 7 have been recovered (meaning the loaner defaulted, but EstateGuru got my money back via legal proceedings), 3 are partially recovered AND 27 loans are STILL outstanding 4-5 years after they defaulted, totalling 4.400 euros that I cannot get out. I have tried selling them off at significant discounts in the secondary market, but who wants to buy loans that have been defaulted for years on end without any progress?

And what has been EstateGurus response? Over a year ago, they suddenly started siphoning off 50 euros from my account every month for an "inactivity fee". So all gains in interests I might have made over the years are gone. My choice to avoid this charge is either to invest (there are no available funds in my account since I withdrew everything I could when my alarm bells started ringing) or I can withdraw money. Which of course is impossible since no one wants to buy my defaulted loans (which have been defaulted for 4-5 years) on the secondary market.

This "inactivity fee" is legal theft, plain and simple. I will NOT invest a single dime into this fraudulent business anymore and I STRONGLY advise anyone else considering this platform to avoid it at all costs! Suddenly charging users a substantial inactivity fee every month - where your only option of avoiding it is effectively to "invest" in more projects that carries a huge risk - is such a scummy and unethical move that it goes beyond words.

So, to summarise: I still have 4.400 euros on the platform tied into defaulted loans which I have no hopes of ever getting back. They have been defaulted for several years. My money will be eaten by "inactivity fees' long before they are ever recovered. So I have written them off as a lesson to myself to never invest in crowdfunding platforms ever again, no matter how good they look on paper!

Avoid this as the plague!

August 16, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. We understand how frustrating it is to have part of your portfolio tied up in long-term defaults.

Please be assured that our recovery team continues to work actively on all such cases, with more than €60 million already successfully recovered to date. You can find more on portfolio progress in our latest half-year update: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Regarding the inactivity fee, it is applied only after 12 months without new investments. Investors are always notified in advance with clear options to avoid it — either by reinvesting or withdrawing available funds.

Rated 1 out of 5 stars

Estateguru legally scams & steal your money

This is how Estateguru legally scams & steals your money:

Investor put their money in various projects/loans because the website "advises" you to diversify, resulting in several loans of small amounts running for many months.

However, many of the loans are not paid back and take several years hoping to be resolved.

As a result :

1) Inverstors do not put more money and stop investing waiting for their money back... So Estateguru very cleverly applies fees/penalties for "inactivity".

Either you lose money by being active or you lose money by being inactive. Very smart business plan.

2) As most of the loans are "diversified" and split in many small amounts, it means that you receive little sums here and there but the moment you want to transfer this money on your account... you have withdrawl fees to pay which are very high compared to the little sums you receive and kills your profitablity (you actualy lose money)

This forces you to leave the money on their accout and wait... but remember, when you wait you have fees/penalties or your money gets eaten by inflation.

So if you take your money out you lose and if you leave it you lose. Very smart business plan

Run away from this type of legal scams.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Not possible to withdraw money

Not possible to withdraw money. BUT charging for not withdrawn money. Zero reaction to my 4th support request in several months. Scam

August 7, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We are sorry to hear about the difficulties you’ve experienced and will look into why your support requests have not received a satisfactory response.

Rated 1 out of 5 stars

Taking out all my money from the…

Taking out all my money from the platform, all time avarage interes 3.62%, not worth holding your money. Also they charge to take money out and if your have defaulted loans waiting for your money to come back then they will charge 10€ for additional 'inactive account' fee. Total scum business. Not recommending it.

August 6, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We regret to hear that your experience with returns and fees has not met expectations.

The inactivity fee is applied only after 12 months without new investments, and we always send prior notification with clear instructions on how to avoid it by either reinvesting or withdrawing funds.

Rated 1 out of 5 stars

They are suspected of fraud and they did an INTERNAL investigation?

EstateGuru promoted its risk management to attract investors. Yet almost all of the German loans went straight into default. In their updates, they claimed they were having difficulty recovering funds because the borrowers were "hostile." All of them? How is it possible that none attempted to repay? This suggests they may have loaned significant amounts to only a few individuals — which raises serious concerns about possible fraudulent activity within the company.

When confronted, the CEO stated that they were conducting an internal investigation. But is that really acceptable? This situation demands a criminal investigation by the authorities, not a private internal review.

Furthermore, the company should not be allowed to hide behind its "ongoing investigation." The CEO owes the public a full and transparent explanation of what happened. Personally, I would recommend contacting the Estonian government to request official action.

PS. EG, do not bother replying with some "We understand your frustrations,"copy and paste nonese. Your actions show us you don't care.

August 1, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We acknowledge your concerns about the German market. For more context on how our portfolio is performing across different regions, including Germany, we’ve shared a detailed video update here: https://youtu.be/4jNNcX8nHb4?si=wylo4tAplK_QTrrg

Rated 1 out of 5 stars

Unloyal practises

Unloyal practises. In case you miss their email they charge you 10 euro for "inactive account". If I am lucky to get back my money from defaulted German loans I will never ever use this platform again!

August 3, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. The inactive account fee is applied only after 12 months without new investments, and we always notify investors beforehand with clear instructions on how to avoid it — either by reinvesting or withdrawing funds during the notice period.

We will continue our recovery efforts on all defaulted loans, including those in Germany, and to date more than €60 million has already been successfully recovered across markets. If you have questions about your account, our support team is available at info@estateguru.co.

Rated 5 out of 5 stars
Estateguru logo

Reply from Estateguru

Thank you for your kind words! We're really glad to hear you've had a positive experience with both our service and our team. If there's ever anything we can help with, feel free to reach out anytime.

Rated 1 out of 5 stars

Terrible

Terrible. Lost money. Money stuck in a loan for 4 years, they cannot repay it. And they are charging 10 € for my innactive account. How can I be active user if I don't get any money from it?

July 31, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how frustrating it is to wait on recoveries. Please know that our recovery team continues to work actively, and over €60 million has already been successfully recovered. You can learn more about how we manage defaults here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

The inactivity fee only applies after 12 months without new investments, and we notify investors in advance with an option to avoid it. If you have questions about your account, feel free to reach out to us at info@estateguru.co

Rated 1 out of 5 stars

Defaulted Loans and Broken Promises

I’ve been on the platform since Covid. I’ve put in about £16k and withdrawn around £6k, including any earnings. Despite their repeated reassurances that “cases take time” and updates about collateral, over 30 of my loans have been in default and “in recovery” for more than two years. That means £10k of my capital is locked up in defaulted loans.

It’s also incredibly difficult to track updates. You have to open each individual loan and scroll through long, generic, copy-pasted messages.

If you’re considering where to invest your money, I’d strongly suggest looking elsewhere.

July 29, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand how disappointing it is to have a large part of your portfolio tied up in long-term recoveries. Please be assured that our team continues to work actively on all defaulted loans, and over €60 million has already been successfully recovered to date.

We’ve also made the decision to share updates only after significant milestones are reached, to protect the legal integrity of the process. For more details on how we handle recoveries, you can read here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

We value your input and are always working to improve both transparency and outcomes. If you’d like to discuss your portfolio further, our support team is happy to assist via info@estateguru.co

Rated 4 out of 5 stars

I don't like only the fact the we pay 3…

I don't like only the fact the we pay 3 EUR for a withdrawal from the platform. Overall I like the platform very much.

July 22, 2025
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Reply from Estateguru

Thank you for your feedback – we're really glad to hear you enjoy the platform overall!

Regarding the €3 withdrawal fee, it helps cover the operational costs associated with processing payouts. We’ve chosen to keep this cost transparent rather than include it elsewhere.

If you have any questions or suggestions, feel free to reach out to us – we always appreciate investor input.

Rated 1 out of 5 stars

Shame, scam, total inability

I invested and utilized this platform, unfortunately for some years. NEVER put your money there. They have an approximately 27.45% default rate!!!! they do not do any concrete recovery process and they never update regarding the recovery process.
They have a fee for sales on secondary market 3% (they charge it to you even if you sell the quote to a lower price to the one paid to buy the quote), fee to withdrawal money too of 3EUR, inactivity fee minimum 10EUR for month and others too! They are not able to work seriously, they do not know what they do, they are not able to select the project developers, they select companies with ridiculous financial and economical balances that none would ever borrow money to them, but estateguru does. Stay away from this scam. Their defaults last more than 4 years with no updates.

They continuously publish projects with no filter and sense, just to gain more commissions possible.

What make us very angry is that they spend lot of money advertising on youtube! For that they have the money.

I reported them to the EU, I hope they will close and the EU authorities will freeze all their asset and patrimony of each one working there (last option very hard) and ban all these people to do any commercial activities.

July 1, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your detailed feedback. We’re sorry to hear about your experience and take your concerns seriously.

Please know that our recovery efforts are ongoing across all markets, and over €60 million has already been successfully recovered to date. We share updates only after key milestones have been reached to avoid compromising enforcement — especially in cases involving uncooperative borrowers. You can read more about our approach here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru

Regarding fees: the €3 withdrawal fee helps cover operational costs for payouts, and the inactivity fee is only applied after 12 months without any new investments. Investors are always notified in advance with the option to avoid it by reinvesting or withdrawing their funds.

If you’d like to discuss your account further, feel free to reach out to us at info@estateguru.co — we’re happy to help.

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