Estateguru Reviews 1,514

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the payment and withdrawal processes, citing unexpected fees for transactions and inactive accounts. Customers also frequently mentioned issues with the pricing structure, finding it unfair and subject to arbitrary changes. Reviewers also reported significant problems with refunds, with many stating that their money was stuck for extended periods or never returned. The customer service was often described as unhelpful, and the website itself was criticized for technical glitches and poor functionality. Some people also felt that the recovery processes for defaulted loans were too slow and lacked transparency.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues such as... See more

Price

Customers had negative experiences with price, primarily due to numerous and increasing fees. Reviewers... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays in... See more

Service

Reviewers highlight significant dissatisfaction with the service. Many customers report a lack of... See more

Website

Clients share negative opinions on the website. Many reviewers describe the platform as the "worst ever,"... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Investing into various crowdlending platforms. This one's the most terrible experience. Loans stuck for years, money don't come back. They charge small investors for assets under management fee. If yo... See more

Company replied

Rated 1 out of 5 stars

It's handled like a scam: - several of the loans got bankrupt or its getting several years of reimbursement, altought the theoretical protection (collaterals/etc..). So the company just didn't have... See more

Company replied

Rated 1 out of 5 stars

Stay away from this total SCAM!!! Invested over a long time, since 2020. Everything started reporting default and none have been reported as recovered ever since! And no serious communication from an... See more

Company replied

Rated 1 out of 5 stars

Please don't spend your hard earned money on this business. If you have already put into estateguru and their defaulting loans, best to forget about it. Even if you get something back, you will realiz... See more

Company replied


Company details

  1. Investment Service
  2. Non-Bank Financial Service

Written by the company

Estateguru is Europe’s leading real estate investment platform, offering property-backed loans to small and medium-sized businesses, while providing attractive returns for thousands of investors who fund these loans. By connecting developers with investors, Estateguru helps bring to life real estate projects that make our living environments more modern, energy-efficient, and welcoming to live and work in. To date, the platform has facilitated over 7,000 projects with a total funded volume exceeding €850 million. More than 160,000 investors from over 100 countries have joined the platform, with an average historical return of 10.17%. Estateguru is licensed under the European Crowdfunding Regulation.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Estateguru business did work before…

Estateguru business did work before covid. After that time nothing went smooth. The repayments are delayed > 3 years or more. I have stopped all my investments and wait to get some back. But still only very limited repayments are done and the interesst are definitely lost. LTV < 50% is no protection if EstateGuru need more than 3 years to sell loan securities...
Additional they increased fees... I have not accept the new AGBs, so no additional fees for me... I wait only for repayments and close my account afterwards...

July 19, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your frustration with the delays, especially for older defaults. Please be assured that our recovery team continues to work actively across all jurisdictions, and more than €60 million has already been successfully recovered. You can read more about our process here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru

It’s true that selling collateral and resolving cases can take longer in some markets, particularly when borrowers are uncooperative or legal proceedings are slow. However, efforts are ongoing and each recovered case helps us improve the process further.

We appreciate you staying with us during this time and hope to bring more positive outcomes to your portfolio soon.

Rated 3 out of 5 stars

investments on recovery

Still a big part of my investments on recovery, therefore not active…
Hope situation will improve.

July 17, 2025
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand the frustration when a part of your portfolio remains in recovery. Please know that our team continues to work actively on all defaulted loans, and to date, over €60 million has already been successfully recovered.

If you’d like to learn more about how we manage recovery cases, you can find an overview here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

We also hope to bring more positive developments your way soon. If you have any specific questions, feel free to reach out to us at info@estateguru.co

Rated 1 out of 5 stars

Unless you never want to see your money…

Unless you never want to see your money again, DO NOT INVEST here.

July 14, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. If you’d like to clarify any specific concerns or issues with your account, please don’t hesitate to contact our customer support team at info@estateguru.co

Rated 1 out of 5 stars

I am not satisfied and do not recommend.

As a professional with many years of experience in my field, I have always valued fairness and compliance with agreed terms. Unfortunately, my work with Estateguru did not meet these expectations. The company significantly delayed the payment of the amounts due and the payment was not made within the agreed deadline.
Such an attitude speaks of a lack of professionalism and responsibility.
Fairness is the basis of any successful partnership - something that was clearly lacking in this case.

June 13, 2025
Unprompted review
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Reply from Estateguru

Thank you for your feedback. We're sorry to hear that your experience with Estateguru has not met your expectations, especially when it comes to timeliness and communication.

While we cannot comment on the specifics of your case here, we would be happy to look into the matter further if you reach out to our support team at info@estateguru.co. We remain committed to improving our processes and resolving issues in a transparent and responsible way.

Rated 1 out of 5 stars

ALL of my loans went unpaid for 4 years…

ALL of my loans went unpaid for 4 years so I had to sell them 75% off to get some of my money back, again, after 4 years without seeing a penny.
- RUN -

Reply: i already lost 75% of my money, 4 of 4 loans unpaid, just run, that's a 100% loss rate.

July 3, 2025
Unprompted review
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Reply from Estateguru

We understand how frustrating it is when loans remain unpaid for an extended period. Recovery timelines can vary significantly depending on the jurisdiction and borrower cooperation, and unfortunately, some cases do take longer than anyone would like.

Our team continues to actively pursue recoveries, and over €55 million has already been successfully recovered across markets. You can find more about our approach here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

If you have any questions about your account, feel free to contact us at info@estateguru.co.

Rated 5 out of 5 stars

Estateguru fan

I have been with Estateguru since 2023. With current market fluctuations getting fixed returns is all that matters to me. Loans are thoroughly vetted and backed by 1st rank mortgage

July 2, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your experience. It’s great to hear that fixed returns and strong collateral are valuable to you. We agree that first-rank mortgages and careful due diligence are essential in this market.

We appreciate your trust in Estateguru and look forward to continuing to support your investment journey!

Rated 5 out of 5 stars

Good return, safe website

Like the product and opportunities!

July 2, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback! We're glad to hear that you're enjoying the platform and the investment opportunities. We appreciate your support!

Rated 2 out of 5 stars

Majority of my invested loans are in…

Majority of my invested loans are in default around for few years.

July 1, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

We understand how concerning it is when a part of your portfolio is in default. Please know that our recovery team continues to work actively across all cases, and over €55 million has already been successfully recovered to date.

If you’d like more insight into our recovery process, you can read about it here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

A real life example on how we manage problematic loans can be found here: https://estateguru.co/blog/a-real-life-example-how-we-manage-problematic-loans-in-the-best-interests-of-our-investors/

For any specific questions, feel free to contact us at info@estateguru.co

Rated 1 out of 5 stars

Unbelievable financial fraud

Unbelievable financial fraud

Why is the legal/financial system not intervening for clear fraud / poor financial business management?

They keep disproportionally raising fees one-sided (wouldn't be surprised if they are close to bankruptcy). Even inactive account fees? 50 bucks a month? Have they lost their mind?

In addition, they keep offering loans for which the borrower for example has 60 projects in recovery and 5 repaid; why would you even allow such scammers on your platform? Which low IQ CEO is leading this company?

June 23, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for taking the time to share your concerns. We understand how frustrating it can be when expectations around loan performance or fees are not met.

Estateguru remains a regulated crowdfunding service provider under the supervision of the Estonian Financial Supervision and Resolution Authority. Our financial operations, including fee structures, are aligned with regulatory requirements. The inactive account fee is applied only after 12 months of inactivity, with prior notification and clear instructions on how to avoid it.

Regarding borrower vetting, we continuously review and enhance our credit and risk assessment policies. You can view our historical performance data and recent developments on our statistics page: https://app.estateguru.co/statistics/

Rated 1 out of 5 stars

Horrible company

Horrible company. More than 50% loans in default.Very userunfriendly. They dare to count even penalty to their customers, if they do not want to invest in their suspicient loans. I have lost several thousands eur with them. Do not invest any single EUR there. Monthly inactive account fee of €10.00 is pure thievery, because how are you supposed to invest in a new loan when you're almost certain to default. My opinion is that the company is teetering on bankruptcy.

June 20, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. The inactive account fee is applied only after 12 months without any new investments, and we always notify investors in advance. During the notice period, you can either withdraw your funds free of charge or make a new investment to avoid the fee altogether.

This fee is part of our effort to comply with crowdfunding regulations, which require that investor accounts remain active and used for their intended purpose.

If you have any questions about your account, our support team is happy to assist at info@estateguru.co

Rated 1 out of 5 stars

Total scam

They started off quite well but after 40% of there loans defaulted in Germany and Finland it has been a clusterf... After 2 years of waiting I have lost hope in getting my money back since they just keep you in a bubble circle and no information gets out about the defaulted loans. They only advertise the success story and the so called promised 10-11% interest rate is actually 5% or less due all the defaulted loans.
In short out of 22 loans I have 19 are defaulted.

June 16, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your disappointment, especially when a large portion of your portfolio has been affected by defaults. Managing and recovering defaulted loans remains one of Estateguru’s key priorities, and to date, over €55 million has already been successfully recovered. Our team continues to actively work on all unresolved cases.

We’ve also made the decision to share updates only after key recovery milestones are reached. This is to protect investor interests, as disclosing strategies too early could benefit uncooperative borrowers. You can read more about our recovery process here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

We know how frustrating this situation can be, and your feedback is valuable as we work to improve both communication and results.

Rated 1 out of 5 stars

The worst investing platform!

The worst investing platform!

I’ve lost about 40% of my investments.

There’s no follow up on the loans in recovery process and if you decide not to invest anymore, the platform will eat money from your non paid back investments on a monthly basis after 12 months. CRAZY!

DO NOT FALL ON THIS TRAP!

June 10, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concerns, especially when recoveries take longer than expected. Recovery timelines can vary depending on the jurisdiction, but our team continues to actively manage all defaulted loans, over €50 million has been successfully recovered to date.

We’ve chosen to share updates only after key milestones are reached. This is because revealing ongoing recovery strategies too early could harm investor interests — particularly in cases involving uncooperative or bad-faith borrowers who may use that information to delay enforcement.

Regarding the inactivity fee, it applies after 12 months of account inactivity. We notify investors in advance and explain how it can be avoided through a withdrawal or a new investment.

If you have further questions, feel free to contact our support team at info@estateguru.co.

Rated 1 out of 5 stars

Robbers

I tried years ago a little investment on this company, most of the projects went in default. I planned to recover the little as possible and exit, now they're threatening to charge my account 10 euro per month for being inactive, and what's worst is that the verification SMS code just after receiving their notice email doesn't work anymore, so I cannot log in to do any operation. They're clearly planning to rob customers - even very small investors like me - from their little earnings, which would never recoup what's lost anyway. This company must be pursued by lawyers with a collective action.

May 24, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We’re sorry to hear about your experience and the difficulties you've encountered. Our team continues to actively manage all defaulted loans, and over €50 million has already been successfully recovered to date.

Regarding the inactive account fee, this is only applied after 12 months without any new investments. Before the fee is charged, we always notify investors in advance and explain how to avoid it, either by making a withdrawal or a new investment during the notice period.

As for the login issue you mentioned, it sounds like a technical problem we’d be happy to help resolve. Please contact our support team at info@estateguru.co so we can assist you with accessing your account.

Rated 1 out of 5 stars

Very bad and now they ate charging 50…

Thanks for the reply, but why did this fee increase from 10 to 50 eur?

You backed it up saying according to our policy, your policy changes each time, so next time thia fee can be 100 eur and further 1000eur since it is your policy.

Also you mentioned withdrawing funds free or charge, i am always charged 3 eur for 1 withdrawal,why is that?

So lets say i have 10 eur in my account and i want to wait a bit to have more and with one go to withdraw them, bexause paying each time 3 eur is nonsence for such small amounts, but waiting is also not possible because you charge 50 eur, so what kind of scheme is this?

Very bad and now they ate charging 50 eur inactuve account fee. I just want to get money out without puting them in again and they charge 50 eur if they see money in your account, previously it was 10, now 50 eur.

May 30, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concerns regarding the inactive account fee. Investors are always informed in advance when this fee is scheduled, along with instructions on how to avoid it - by either withdrawing funds free of charge during the notice period or by making a new investment, which reactivates the account.

Your investor account functions as a special-purpose virtual IBAN. In line with crowdfunding regulations, funds in such accounts must be used for investment within a reasonable timeframe. Extended inactivity does not meet these requirements, which is why funds need to be either actively invested or withdrawn.

If you have any questions or would like to go over your account in more detail, our support team will be glad to assist at info@estateguru.co.

Rated 1 out of 5 stars

Scammer company with no customer…

Scammer company with no customer support, only auto replies. 3 Years passed already and nothing is done with defaulted loans. Do not put money there and avoid !

All defaulted loans with nothing done:
#7781 Bridge loan - 5.stage
#9326 Development loan - 18.stage
#7229 Development loan - 28.stage
#2357 Development loan - 45.stage
#8958 Development loan - 25.stage
#1170 Development loan - 3.stage
#0446 Bridge loan - 1.stage

May 27, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for sharing your feedback. We understand that delayed projects can be frustrating, and we truly appreciate your patience. Our dedicated team has extensive experience in managing defaulted loans, although in some jurisdictions the recovery process can take longer due to local legal complexities.

If you're interested in learning more about how we handle such cases, we’ve outlined our approach in detail here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Should you have any specific concerns that remain unresolved, our customer support team is always available and happy to assist.

Rated 5 out of 5 stars

Reliable partner!

May 24, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your kind words! We’re glad to hear that you see Estateguru as a reliable partner, it means a lot to us.

Rated 1 out of 5 stars

Yet no results from recovery processes

Estategury writes now that they are aiming to resolve defaults as efficiently as possible and based on their extensive experience, a realistic time horizon for achieving a solution is within 3 to 5 years. The loans in my portolio were defaulted 3-4 years ago and they are still expecting 3-5 years recovery time. It should not take that long to take over the collateral and sell it. Imo they are jus giving nonsense explanations - first it was a bad market situation and then difficult borrowers etc. At some point they commented that recovery processes in Estonia and in Lithuania are smooth and still even those cases don't proceed,

I guess it is normal to them to have 6-10 years recovery period - what aren't they telling??? It feels like a pull.

May 22, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concern about defaults and want to assure you that Estateguru is actively working to recover all defaulted loans. So far, more than €50 million has been successfully recovered.
While we have a dedicated team with significant experience in handling defaults, in some jurisdictions and cases the recovery process can take longer than anyone would like.
Also, if there are specific concerns you feel haven't been addressed, please don't hesitate to reach out to our customer support team.

Rated 1 out of 5 stars

Stay away!

Three loans are still in recovery for more than 3 years.
I hear nothing.

May 13, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. We understand your concerns about the long recovery periods. In some cases, depending on the jurisdiction and case complexity, recoveries can indeed take longer than expected. We provide updates whenever there is progress, but if you'd like us to check these specific cases, please feel free to contact our support team at info@estateguru.co. You can also find more information about how we handle recoveries here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Rated 1 out of 5 stars

DO NOT PUT YOUR MONEY HERE!!!

DO NOT PUT YOUR MONEY HERE YOU WILL LOOSE IT. I have invested since 2019. I invested small sums into different loans. My total return after 6 years is -40%. It will not be different for you, at first it seems legit until you understand that you will loose 100% of the money if the loan defaults. I have loans that are 5 years and still not recovered. Almost no loans get recovered and default rate is around 40%, just google it. Please don't give these people another dime.
Edit: they have replied and I will deconstruct how they try to fool you: "Since the platform's launch, only three loans have resulted in a full principal write-off". "write-off" is a term they created. In practice there are hundreds of loans that sit there for 5-6 years. Everyone knows there's no chance that they will get recovered. Out of that 100 loans they choose 3 to "write off" and then claim "only 3 loans resulted in write-off". Yes, all investments carry risk, but THERE'S NO WAY FOR THEM TO LEGALLY VALIDATE THE MORGAGE SECURITY!!! And this fact is hidden from you. So your loans are NOT secured in practice. Combine that with 50% default rate and you'll get my results: after 6 YEARS of investment I LOST 40% of the money.

May 10, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Please be assured that managing and resolving defaults remains one of our top priorities. Since the platform's launch, only three loans have resulted in a full principal write-off. Recovery work is ongoing for all defaulted loans, and we continue to pursue each case actively.
That said, all investments carry some level of risk, and in certain cases, those risks may materialize. We understand how disappointing this can be and remain committed to keeping investors informed and focused on recovering as much value as possible. You can also find more information about how we handle recoveries here: https://estateguru.co/blog/how-we-deal-with-defaults-at-estateguru/

Rated 1 out of 5 stars

3eur fee just to withdraw your own…

3eur fee just to withdraw your own money. absolute joke.

Update: no other platform charges their customers to access their own funds, yet EG throws up the answer below. Lol.

May 6, 2025
Unprompted review
Estateguru logo

Reply from Estateguru

Thank you for your feedback. Due to regulatory requirements, processing transactions does create some operational costs for Estateguru. To keep our pricing transparent, a share of these costs is applied to investors as a portal operator service fee, which is charged when a withdrawal is made. We understand this might not be the most convenient option for investors, and we're sorry for the inconvenience this has caused.

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