We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more
Company replied
Stuart Jenkins was friendly and professional. He ensured we understood all the information given to us and explained about various different products. We felt very informed but not pressured to go ahe... See more
Professional approach guiding us through what we needed to know at the right pace. Andrew Ford provided us with a variety of options without bias and allowed us time and space to make our own decisio... See more
Company details
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Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
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4.9
Excellent
6K reviews
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Like a lot of people my will was at bottom of to do list .
Like a lot of people , reviewing my will was at the bottom of my to do list , in part because I wasn’t sure who to go with to get a good service , however I spoke to Phillip and he walked me through all my needs from a will , explaining thoroughly how the trust I had would work and at the end he concluded that the one I had was sufficient and able to do what I wanted , he even checked this over for me .
I would not hesitate to recommend .
July 14, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Julia,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to offer support with regard to your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Colin Elner was very helpful
Colin Elner was very helpful and knowledgable when planning our wills and lasting power of attorney details.
July 16, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lisa,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Gethin explained the will process in…
Gethin explained the will process in detail and was very helpful and pleasant through out the procedure He guided us through the will and explained the will details throughout
Thanks very much Kathleen &Gordon Stanley
July 15, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Kathleen & Gordon
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel at ease with your Will planning. We will share your feedback with Gethin and the team.
Kind regards
Owen
Customer Services
Reply from Co-op Estate Planning
Dear Consumer
We're so glad to hear that you had a positive experience and found our assistance clear and helpful. We appreciate your kind words!
We will share your feedback with Colin and the team.
Kind regards
Owen
Customer Services
A great meeting!
Had a great meeting with Phill Thomas today re: organising a Will. He was incredibly helpful, very clear on all information he gave me, and answered all my questions. Would thoroughly recommend both him and the Co Op Will services.
July 13, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Deborah
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you thoroughly and make you feel at ease with your Will planning. We will share your feedback with Phil and the team.
Kind regards
Owen
Customer Services
Lovely experience with Hab Rahman this…
Lovely experience with Hab Rahman this evening to discuss my estate planning. No hard sell just warm and friendly and made me feel very comfortable.
Straightforward advice, no jargon and took his time to make sure I understood everything and all my options and that I didn’t need to make immediate descision but to take my time
I came out of the meeting with peace of mind nd exactly what I was hoping for.
July 9, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Kaz
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that your meeting was conducted in such a warm and friendly manner and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Hab and the team.
Kind regards
Owen
Customer Services
Mr Andrew Ford called to help us to…
Mr Andrew Ford called to help us to decide about Power of Attorney and
making a Will. He was extremely knowledgable, helpful, friendly and very patient with us.
We would highly recommend him to anyone seeking advice on these matters.
July 8, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sherry
Thank you for your feedback. We are delighted to hear that we were able to provide such helpful and knowledgeable advice regarding Power of Attorney and Will creation. We will share your kind words with Andrew and the team.
Kind regards,
Owen (Customer Services)
Surina Ghandi Explained everything in…
Surina Gandhi Explained everything in detail and thoroughly went into depth regarding our options would highly recommend
July 9, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Paul
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we have been able to offer guidance with regard to your future needs and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Surina and the team.
Kind regards,
Owen (Customer Services)
All the information was explained very…
All the information was explained very clearly and all of my questions were answered fully. All of my options were given to me and the advice given was very helpful.
July 8, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Reg
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to explain everything clearly and provide helpful advice, and that you were satisfied with our Estate Planning service as a result.
We will pass on your feedback to Sarah and the team.
Kind regards,
Owen (Customer Services)
Andrew Ford
Andrew was first class he explained everything very clearly and made it easy to understand.
We wanted lasting power of attorney which which Andrew set up for us . Andrew also explained other services that Co-op could help us with so I expect we will also set up Mirror Wills for both of us.
Thank you very much for your help Andrew.
Richard and Penny Putnam.
July 8, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Richard
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist with your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andy and the team.
Kind regards,
Owen (Customer Services)
Sarah was Professional,friendly.
Sarah was Professional,friendly and made a complicated subject clear and easy to understand.
I would not hesitate to recommend her to other people.
July 6, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Timothy
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you and that you were satisfied with our service. We will pass on your kind feedback to Sarah and the team.
Owen (Customer Services)
Excellent personalised service from…
Excellent personalised service from Stuart Tate
July 6, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Paul
We are so glad to hear that you received excellent personalized service. We truly appreciate your kind words.
We will pass on your feedback to Stuart and the team.
Kind regards,
Owen (Customer Services)
Everything was explained in sufficient…
Everything was explained in sufficient detail such that I could understand the technicalities without overdoing anything or making it too confusing.
July 7, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Dannie
Thank you for your feedback. We are delighted to hear that the information provided was clear and understandable, without being overwhelming.
Kind regards,
Owen (Customer Services)
Andrew Ford provided all the relevant…
Andrew Ford provided all the relevant information for us to make clear our wishes for whatever the future holds in a precise and succinct manner, for which we thank him greatly.
July 7, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Dave
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear we could assist with your future wishes and that you were satisfied with our service. We will share your feedback with Andrew and the team.
Kind regards,
Owen (Customer Services)
Allison Bray conducted our consultation…
Allison Bray conducted our consultation this morning in answer to our questions and forward planning for wills and power of attorney in a very professional manor. She went through all scenarios which made us feel we choose the right pathway for our situation. We felt confident in our decision making.
Thank you Allison for helping us through what we thought might be a difficult process.
July 6, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Patricia,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that your consultation was professional and helped you feel confident in your decisions. We will share your kind words with Allison and the team.
Kind regards,
Rachel (Customer Services)
Making A Will
My husband and I had an online video meeting with Andrew Ford of the Co-op estate planning to make a will. Andrew was very professional and helpful. He answered all our questions and put us both at ease.
May 5, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Natasha,
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that your meeting was conducted in such a professional and helpful manner and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andrew and the team.
Kind regards,
Rachel (Customer Services)
Doing a will with Andrew
Andrew was very knowledgable and helpful during our call, and made it a very clear and easy process, would recommend! Thank you
July 5, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lucy,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to help out and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Andrew and the team.
Kind regards,
Rachel (Customer Services)
very helpful great experience.will and power of attorney.
great service good communication very helpful explained everything needed by us enjoyed the experience would recomend to anyone. mr.stuart jenkins.
July 4, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Philip,
Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your experience with us and found our communication helpful. We truly appreciate your recommendation.
Kind regards,
Rachel (Customer Services)
Helpful, clear explanations and made the process painless
Gitesh was absolutely brilliant! He explained everything clearly and talked me through the legal jargon, and anything I was unclear on. As well as being efficient and extremely helpful, he was friendly, chatty and a joy to talk to.
July 4, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Corin,
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we have been able to assist in such a clear, efficient, and friendly manner, and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Gitesh and the team.
Kind regards,
Rachel (Customer Services)
Brilliant Estate Planner
Our Estate Planner Colin made the whole process straightforward and worry free. His product knowledge meant questions were answered without being raised. From a very positive point, the perception of the process V the reality could not have been further apart.
Coop offer a very comprehensive, well managed and good value service compared to our local offerings.
July 2, 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Anthony,
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that your experience was straightforward and worry-free, and that you found our service comprehensive and good value. We will share your feedback with Colin and the team.
Kind regards,
Rachel (Customer Services)
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