Estecapelli Reviews 221

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

An amazing service, couldn’t have gone better! Rachael is a superstar! Looked after me and offered translation too. The team are super-slick and the entire process is 100 percent efficient. Taxi pick... See more

Rated 5 out of 5 stars

I've known for a few years I would eventually want to have a hair transplant, when I felt I was in the right position in order to have one done I started to look and was I met with a mindful p... See more

Rated 5 out of 5 stars

Impressed with outcome Thanks to James for all his support in arranging this procedure - everything went through plan - which made process so easier and comfortable. He helped in translating as... See more

Company replied

Rated 5 out of 5 stars

I had my first hair transplant just over two weeks ago and I can honestly say that I can’t recommend Estecapelli enough. Prior to travelling to the clinic James put my mind at ease and talked me throu... See more

Company replied

Company details

Information provided by various external sources

Hair Transplant Center in Turkey


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Last December I underwent a Rhinoplasty…

Last December I underwent a Rhinoplasty through EsteCapelli, and I cannot express enough how happy I was with the entire experience, from start to finish. My surgeon Dr. Mehmet Palali did an amazing job.

From the initial consultation, Dr. Palali showed a level attention to detail that immediately put me at ease. He took the time to thoroughly understand my concerns and aesthetic preferences, ensuring that the new shape of my nose would harmonize with my facial features. Not only did he achieve this with precision, but the improvement in my breathing was a welcome surprise, addressing issues I hadn't even been aware of before.

The recovery process was very smooth, and I experienced zero pain. The nursing staff at the hospital were incredibly caring throughout my stay. EsteCapelli went above and beyond by arranging seamless transfers to and from the airport and all appointments, with drivers.

A heartfelt thank you goes to James, who played a big role in making my journey so great. From the moment I arrived in turkey, James ensured I felt comfortable and welcomed at all times. His constant support and genuine concern made the entire process less intimidating, almost like having a good friend by my side.

During my recovery, James went out of his way to check in on me multiple times a day, ensuring that everything was healing as planned.

In conclusion, my experience exceeded my expectations. If you are considering plastic surgery, especially a Rhinoplasty, I wholeheartedly recommend EsteCapelli. They have not only transformed my appearance but also made the entire journey a positive and memorable one.

December 16, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hello Paula,

Thank you for sharing your wonderful experience with us 🌟. We are delighted to hear that your rhinoplasty journey with EsteCapelli exceeded your expectations and that Dr. Mehmet Palali and our team provided such a professional and caring experience. It’s fantastic to know that your recovery was smooth, and that our support, including airport transfers and daily check-ins, made you feel comfortable and well cared for ✨.

Your kind words about the entire process, from consultation to recovery, truly mean a lot to us. We are grateful for your trust and recommendation, and it makes our team proud to know we contributed to such a positive and memorable experience 🍀.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Rhinoplasty

Everything I could possibly think of was taken care of. The transportation, hotel, translator doctor and clinic. This felt too good to be true before I got it done. I'm 3 weeks post op from my rhinoplasty and I'm loving the results so far. My translator Onur was the best and I couldn't have asked for anything better.

April 4, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Lauren,

Thank you for sharing your wonderful experience with us 🌟. We’re delighted to hear that every part of your journey from transportation to the clinic was seamless and that you received excellent support throughout your procedure.

It makes our team very happy to know that you are enjoying your results and felt fully cared for 💫.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Everything was very well organized from…

Everything was very well organized from the minute we left the airport, the transfer was always on time and the driver was friendly. Onur was great help during the whole journey, he was able to translate everything for me which was very helpful. The surgery went well also and I’m very happy with my results so far! I would definitely recommend to anyone going to turkey for rhinoplasty!

April 16, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Andrea,

Thank you for sharing your positive experience with us 🌟. We’re delighted to hear that the entire process from arrival to surgery was seamless and that translation support was helpful throughout your journey.

It makes our team very happy to know that you are satisfied with your results and felt fully supported 💫.

patientcare@estecapelli.com

Rated 5 out of 5 stars

I went to turkey for my rhinoplasty 4…

I went to turkey for my rhinoplasty 4 weeks ago from Dr. Palili. I would like to say that the experience went really smooth and transparent. Since i had a septoplasty before, i was super worried about my breathing and my septum. But Dr. palili is a very experienced doctor and fixed my problem straight away. I would like to mention that onur has been a great support system in the journey. He has been great at communication and transparency. Always helped me at every step and made my journey smooth and easy from start of the trip till the finish. Although it’s still quiet fresh to comment on the shape and the results but onur’s hospitality is highly recommended!

March 28, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Divya,

Thank you for sharing your positive experience with us 🌟. We’re delighted to hear that your rhinoplasty journey went smoothly, that Dr. Palili resolved your concerns effectively, and that you received excellent support throughout.

It makes our team very happy to know that the trip was comfortable and transparent from start to finish 💫.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Rhinoplasty - Dr Mehmet Palali

Great experience with Rhinoplasty procedure done by Dr Mehmet Palali, coordinator Onur was punctual and had timely communication. All questions answered, I felt well prepared with the help of Onur. Despite the language barrier I felt my requests were heard and I could see the professionalism and highly experienced Dr knew exactly what I wanted and needed before I even said so. Transportation was great! The hospital nurses were so caring of me! The hotel I was set up with was amazing and so accommodating. Great experience overall, I highly recommend as they put your stress at ease with the help of Onur.

March 27, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Kelly,

Thank you for sharing your positive experience with us. We are delighted to hear that your rhinoplasty procedure went smoothly, that you felt well prepared, and that the support throughout the process was helpful.

It makes our team very happy to know that the transportation, hospital care, and hotel arrangements met your expectations.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Rhinoplasty - Great experience with Estecapelli

We had a great experience with Estecapelli.
All the appointments were planed for us plus the transfers there, which all were really comfortable and had really friendly drivers. Onur was a great commpanion, easy to communicate and really caring - Thank you! Special thanks to Dr. Mehmet Palali who was not only really friendly and kind but also highly competent - we are really happy with our results. In such a live-changing experience we were extremely happy with the whole process and greatful for everyone who took such great care of us!

March 28, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Julia,

Thank you for sharing your positive experience with us. We are delighted to hear that your rhinoplasty journey was well organized, that Onur provided excellent support, and that Dr. Mehmet Palali met your expectations with professionalism and care.

It makes our team very happy to know that the whole process was smooth and that you are satisfied with the results.

patientcare@estecapelli.com

Rated 1 out of 5 stars

As someone who underwent a hair…

As someone who underwent a hair transplant treatment at Estecapelli clinic in Istanbul, I am deeply disappointed with my experience.

Firstly, I was appalled by the overharvesting of the donor area during the procedure. The excessive extraction of hair follicles has left my donor area visibly depleted, compromising the overall aesthetic outcome of the transplant.

Moreover, the transportation arrangements were consistently delayed, causing inconvenience and frustration. Despite assurances of punctuality, I experienced delays of one hour or more for transportation to and from the clinic, which is completely unacceptable.

Overall, my experience at Estecapelli clinic was marred by these significant shortcomings, leaving me dissatisfied with the quality of care and service provided. I would caution anyone considering treatment at this clinic to thoroughly research their options and consider alternative providers.

March 19, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

PLEASE DISREGARD THIS FAKE REVIEW

We strongly urge all our prospective clients to disregard this fake review as we have no record of treating such a patient, in name or in recollection. As Estecapelli we pride ourselves on having good aftercare protocols and all our consultants work very hard to build a good relationship and establish regular follow-ups with our patients before, during and after their procedure.

For this particular reviewer, to reiterate, we have no record for any patient with that name. We have no record of them receiving any kind of treatment on the supposed date of experience mentioned by the reviewer. In fact, if you investigate the 1 other review left by the same reviewer, it is a 5 star review left on another competitor clinic’s page with the SAME supposed date of experience. We find this to be highly suspicious, as one person cannot receive these treatments on the same day, let alone be physically present in 2 different places. It is unfortunate but it is a reality nevertheless for all international clinics to have to deal with high suspiciously, fake reviews on the online world. The alleged experiences do not reflect the quality of service we have provided to our clients and still strive to provide.

Furthermore, the claim of experiencing one hour or more of delay in transfers would be considered unacceptable on our part as well as an organization that strives to deliver a smooth experience. And yet we have no record of any of our transfer personel being late to a pick up for more than 20 minutes in and around the supposed date of experience.

We would like to reassure any prospective clients who are considering receiving any kind of service from Estecapelli that as a organization we take all client concerns very seriously with established, stringent protocols for their aftercare, and are ready to assist them with regular and frequent follow-ups from start to finish. We kindly ask you to check all the other reviews left by our REAL clients, and it will be clear to a fair observer, that their experiences couldn’t be any more different than this alleged fake reviewer.

Rated 3 out of 5 stars

Average Experiemce

Average Experiemce, but overall the work is done properly

March 4, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

At Estecapelli, we strive to provide a smooth experience to all our international patients who have put their trust in us to transform their lives. We take all patient concerns seriously and have developed rigorous aftercare protocols to ensure a smooth recovery following their treatment.

For this particular reviewer, as there is very little substance to the review itself, it is difficult to provide any constructive feedback or understand the nature of their leaving a 3 star review while saying that the work was done properly.

Rated 5 out of 5 stars

10 out of 10 experience at Estecapelli

I just had my rhinoplasty surgery in Turkey in Estecapeli, and I had an amazing experience! Everything from the help I got, to the the service, the translator whom was Onur, drivers and of course surgeon was a ten out of ten! They took extremely good care of me, and I felt very prioritised. You could definitely feel that everybody was well educated and experienced. My surgeon was Dr. Mehmet Palali, and he did such a great job with my nose. He even made my breathing much better, and I am so greatfull! I would highly recommend getting your surgery at Estecapeli, and they do a lot of different types of surgery not only rhinoplasty! I’m so happy for my nose and I’ve already gotten tons of compliments.
Thank you

March 2, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Farida,

Thank you for sharing your wonderful experience with us. We are delighted to hear that your rhinoplasty procedure went smoothly, that you felt well cared for, and that the entire team, including Dr. Mehmet Palali and Onur, provided excellent support.

It makes our team very happy to know that you are satisfied with your results and the overall experience.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Amazing company

Amazing company. Explained everything well and the premises was nice and clean. James was great responded instantly and really looked after me. I would recommend to anyone.

February 29, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Ahmer,

Thank you for sharing your positive experience with us. We are delighted to hear that the clinic, communication, and support met your expectations.

It makes our team very happy to know that you felt well cared for and would recommend Este Capelli to others.

patientcare@estecapelli.com

Rated 5 out of 5 stars

My name is Fish Gobena from Australia

My name is Fish Gobena from Australia, I recently returned from Istanbul post hair transplant. I would like to express my gratitude to the master Mind who convinced me to proceed to hair transplant I have been thinking for such long. His name is James. James is gifted with full of wisdom. He knows how to talk to people, how to answer questions, very humble, kind and we'll trained with professional conduct.
I have enquired more than 10 clinic in Istanbul due James's professional conduct I have decided to choose estecapelli.
He listened my question, he is never harry to answer. He always wait till I'm happy with all my questions and he will answer all thoroughly.
After I arrived Istanbul, he was always there when I need him for translation. He always keep his word and punctual.
He made us all comfortable and confident with his presence.
Always professional.
Customers always happy when they get 100% what they paid for.
Thank you again for your great communication and professional support.

February 12, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Fissaha,

Thank you for sharing your detailed experience with us. We are delighted to hear that James provided excellent support, professionalism, and guidance throughout your hair transplant journey, making the entire process smooth and comfortable.

Your satisfaction and trust mean a lot to our team, and we are very happy that you felt well cared for during your time in Istanbul.

patientcare@estecapelli.com

Rated 5 out of 5 stars

100% reault

After many research finally i found one of the best and experienced Team. Price is not so bad. I did my hair transplant in mai 2023. Which gave me the beat result. Thx to mr James and miss Zehra who did their beat job. I am strongly recommending estecapelli.

May 25, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Jafs,

Thank you for sharing your positive experience with us. We are delighted to hear that your hair transplant in May 2023 met your expectations and that the team provided exceptional support and professionalism throughout the process.

It makes our team very happy to know that you are satisfied with the results and would recommend Este Capelli to others.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Amazing journey ask for JAMES

Since the minute I land to the airport , the company send me a luxury van so to pick me up and take me to the hotel, and to clinic
I have to say the clinic looked like 5 * star hotel inside clean and beautiful, the team was amazing but mostly JAMES was my personal patient coordinator , this guy was there for me every minute , helping me
With everything even when I had my surgery he was escorting me to the toilet, I would call him my *father* in the clinic and we are same age 😅as he was for me in everything even, where should I go and eat
I would recommend to ask for
This gentleman especially if you are travelling alone and u haven’t been in turkey before.
Since I traveled from Uk to turkey James was there for and had ready everything , very helpful
The clinic is also is amazing and their staff kind and polite
Highly recommend

January 8, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi,

Thank you for sharing your positive experience with us. We are delighted to hear that your journey from airport pickup to hotel, clinic, and surgery was smooth and comfortable. It’s wonderful to know that our team provided support and guidance throughout your stay, ensuring you felt well looked after at every step.

Your recommendation means a lot to our team. We are pleased that you found the clinic and staff professional, kind, and attentive, and that your entire experience in Turkey was enjoyable and stress-free.

patientcare@estecapelli.com

Rated 5 out of 5 stars

It’s a great place clean and the…

It’s a great place clean and the consult was amazing young lady Sky. the doctors and nurses was amazing they make me visit twice and I really appreciated how they treat me and welcoming me ..i recommend you try and see for yourself.

January 6, 2024
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi King,

Thank you for sharing your positive experience with us. We are delighted to hear that you found our clinic clean and welcoming, and that Sky, the doctors, and nurses provided attentive and professional care throughout your visits.

Your recommendation means a lot to our team. We are pleased that you felt well looked after and supported during your time at Este Capelli.

patientcare@estecapelli.com

Rated 5 out of 5 stars

I can say that he is successful in his…

I can say that he is successful in his job and all his employees are truly professional. I wish you continued success.

December 1, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Gökhan,

Thank you for sharing your positive feedback. We are delighted to hear that you found our team professional and that your experience with us was a positive one. It’s wonderful to know that our efforts to provide high-quality service are recognized and appreciated.

Your kind words and well wishes mean a lot to our team. We truly value your support and encouragement, and we look forward to continuing to provide excellent service to all our clients.

patientcare@estecapelli.com

Rated 5 out of 5 stars

EXCEPTIONALLY SAFE SERVICE & TOPNOTCH TEAMWORK

I just had my hair transplant in Este Capelli yesterday. The customer service was phenomenal from first point of contact. I was looked after very well from landing in Istanbul, to surgery and up to flight departure back to UK. Fast and convenient transport and exceptional hotel accommodation were provided where I truly relaxed and enjoyed.

SMOOTH SURGERY
My hair transplant was organised safely. I was provided all the details and orientated with whole picture of what it takes to get my hair back. I felt I was indeed in control and well-supported. I am happy with my new hairline!
This was truly a life-changing experience that will remind me of beautiful memories in Istanbul.

PERI-OPERATIVE AND AFTER CARE
Communication and coordination of medical care is live and active. The team is approachable and responsive. Information is provided quickly on-time and the centre is genuinely proactive when it comes to after care, advice, and health recommendation —most especially post-operatively. One’s surgery plan is personalised. Their pathway of patient care is first-class in all aspects.

FRIENDLY COMPETENT TEAM
James- you are an amazing person! Your team really know what they are doing and you have all made me feel at home and relaxed. They are all smiling. Very warm and engaging. One of a kind sense of humour!

November 27, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Maverick,

Thank you for sharing your detailed and positive experience with us. We are delighted to hear that your hair transplant journey from arrival in Istanbul to surgery and departure was smooth, safe, and comfortable. It’s wonderful to know that our transport, hotel, and overall coordination helped you feel relaxed and well-supported throughout the process.

We are also pleased that our team provided attentive peri-operative care and personalized guidance, making your experience both safe and life-changing. Your kind words about our staff’s professionalism and approachability are greatly appreciated, and we are happy that your time at Este Capelli left such a positive impression.

patientcare@estecapelli.com

Rated 5 out of 5 stars

I’ve recently had my hair transplant…

I’ve recently had my hair transplant done at EsteCapelli and I’m so glad I did,from the pick up at the airport to the finish on the third day I was looked after first class,the clinic is faultless my chaperone madder was fantastic answering all my questions making me feel very much at ease.
If you’re thinking of having a hair transplant look no further than EsteCapelli 👌🏼

November 20, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Glen,

Thank you for sharing your experience with us 🌟. We are thrilled to hear that your hair transplant journey at EsteCapelli was smooth and first-class from the airport pick-up to the end of the third day. It’s wonderful that our team made you feel at ease and provided support for all your questions throughout the process.

We truly appreciate your trust and recommendation 🙏✨. Your satisfaction motivates our team to continue delivering exceptional service and care to all our patients.

patientcare@estecapelli.com

Rated 5 out of 5 stars

Excellent care and service!

I was reccomended Estecapelli by a friend. I got in touch and Sky was brilliant, talking me through the process, answering all my questions, and arranging everything. The service and care in Istanbul and at the clinic was faultless, I highly recommend Estecapelli if you're thinking of a hair transplant.

November 17, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Andrew,

Thank you for sharing your positive experience with us 🌟. We’re delighted to hear that your journey with EsteCapelli was smooth, from the initial contact to your time in Istanbul and at the clinic. It’s wonderful that our team provided clear guidance and attentive care throughout the process.

We truly appreciate your trust and recommendation 🙏✨. Your feedback motivates our team to continue delivering top-quality service and support to all our patients.

patientcare@estecapelli.com

Rated 5 out of 5 stars

My name is Thiago 36 years old

My name is Thiago 36 years old. I am leaving i Ireland for the last 10 years from Brazil. I saw EsteCapelli for the first time on instagram. It was a video from another Brazilian also he is leaving in Ireland. So after that I made a search about and the views was amazing. So a contact Alex and a made a appointment. The first contact was a great and the price suit me perfectly. He was very professional and make me feel comfortable about. So after that i decided to go ahead. Everything was just perfect from the airport to the clinic. I am so great full to find the perfect group to look after me. The staff was amazing e didn’t fell any pain and they make me fell very save e comfortable. Today is completed 11 days since I did the hair implant I am so happy about. Especially I have to thank you Alex. He was and still the one make fell happy about my decision and he still looking after me. I really recommend them.

September 30, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Ciao Thiago,

Grazie per aver condiviso la tua esperienza positiva con noi 🌟. Siamo felici di sapere che il tuo percorso di trapianto di capelli presso EsteCapelli è andato liscio, dal primo contatto fino alla visita in clinica, e che ti sei sentito sicuro, a tuo agio e ben seguito durante tutto il processo. Le tue parole gentili significano molto per il nostro team 🙏✨.

Apprezziamo davvero la tua fiducia e raccomandazione 💫. Commenti come il tuo ci motivano a continuare a fornire cure e supporto eccezionali a tutti i nostri pazienti.

patientcare@estecapelli.com

Rated 5 out of 5 stars

My rhinoplasty journey

I want to share my experience with my rhinoplasty provided by EsteCapelli. I have contacted the clinic and approached by James, a man that proved himself to be the most kind, supportive and available man that I could have met in my rhinoplasty journey. All the details were discussed to the letter. I was literally given details about the process step by step which was a very comforting. Everything was provided by them. Accomodation, transfers from the airport to the hotel, from the hotel to the clinic back and forth. I have to say that the journey was amazing, the services were amazing, dr. Mehmet was an artist and overall I am extremely extremely pleased by everything that they have offered me and the nose, the nose is perfect. Many thanks to James, dr. Mehmet and the entire EsteCapelli team.

August 10, 2023
Unprompted review
Estecapelli logo

Reply from Estecapelli

Hi Dani,

Thank you for sharing your wonderful experience with us 🌟. We are thrilled to hear that your rhinoplasty journey at EsteCapelli was smooth and comfortable, and that you felt fully supported and informed throughout the entire process. It’s great to know that our accommodation, transfers, and care met your expectations, and that you are happy with your results ✨.

Your kind words mean a lot to our team 💫. We truly appreciate your trust and recommendation.

patientcare@estecapelli.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look