Estella Bartlett Reviews 

Bought a beautifully designed bee necklace which wasn't very much for my daughter and she was really happy with it. It developed an issue and contacted customer services.

The service I received was above and beyond and I'm really grateful to them and why I'm writing this review as they are a great comapny I would definitely recommend.

Amazing customer service in every way. Lovely bag. 100% recommended

Received a beautiful rainbow necklace last year as a gift. Unfortunately it's lasted less than 3 wears before breaking. The clasp which holds the rainbow onto the necklace chain has snapped, completely out of nowhere, literally fell apart while I was wearing it. Unfortunately it's out of the 30 day returns period. Really disappointed, seems like these don't last very long and aren't as good quality as they appear.

items arrived quickly but the quality of the two pairs of earrings I ordered were not great. photography on the website is very professional and they look amazing, but the items that arrived looked and felt cheap. I would return them but they don't allow return of earrings unless faulty apparently. Something else I'm annoyed about because the listings for earrings very clearly displays a '30 day return" message.

I absolutely love Estella Bartlett, my go to brand for buying gifts for all my girlfriends! Never had any issues, and I particularly love how I can write a personalised message when its a birthday/christmas etc. LOVE!

Amazing gifts!

I ordered a necklace for my daughter's birthday and she is in love with it! She hasn't taken it off since she got it, and she even kept the gift packaging because it was so cute and detailed. Will definitely be buying all my birthday gifts from here going forwards.

Bad CS - a bracelet had a design fault that meant it couldn't be adjusted. Took CS months to finally issue a refund and I believe I had to pay for the delivery/return too

Fallen in love with this company after coming across them on Instagram. Beautiful products and beautifully wrapped when received. Amazing Customer Service who go over and beyond to deal with your query. So glad I've become a customer, definitely my go to for gifts. Staff are awesome.

Went above and beyond to make sure I got my Christmas present on time as Royal Mail lost my order i called and received a replacement the very next day

Had an issue with a present I received and they were really helpful and sorted it out quickly for me! Great customer service.

I am really happy with my recent purchase from Estella Bartlett. I bought a gift for a friend but forgot to add a gift message. I contacted the customer service team and they quickly added the gift message to my order. Will definitely be buying from them again!

My first place to go for gifts. The packaging is beautiful, lovely dainty pieces

Contacted customer service on the 20th of August after a pair of gold plated earrings, which were bought for Christmas 2021, tarnished and rusted. I asked for these to be replaced under their 1 year warranty but have had no reply to my enquiry.

Lovely Company and Gorgeous Gifts
I ordered a few gifts as a little something for teachers leaving presents, they arrived quickly and beautifully packaged. The products are really lovely and well very well received. I did have a little problem with a faulty necklace so had to contact customer services. They were all incredibly helpful and arranged a credit note to cover the cost of a new necklace with no hassle whatsoever. I will 100% be using this company again and wouldn't hesitate to recommend them.

Really pleased with all jewellery from Estella Bartlett. The pieces last well and all of the earrings are really comfy and look great - will keep buying from here. The jewellery makes a really well priced gift as well.

They do not acknowledge emails or messages, and you are told to just email if you try reaching out on instagram, with no actual customer service team assisting. I've been waiting since the end of January for a refund. They sent a confirmation that they received it and are now happily holding onto my over £30.

update: finally got my refund after emailing multiple times and contacting their instagram twice, and opening a dispute on paypal.

I ordered 2 bracelets from them but when they arrived, the quality was not good considering they weren’t cheap. I returned them and was told I would be issued a refund within 14 days. I waited 18 days without a refund and emailed them letting them know. I received an email back saying they’d refund me straight away and still didn’t receive one. absolutely horrendous, would not recommend to anyone.

I ordered an Advent calendar (not cheap at £105) on the afternoon of Friday 26/11/2021, expecting to receive it by Wednesday 1st; however no such luck.

Having both emailed and the phoned the support line, I was advised that deliveries take 3-5 working days, so I'd need to email over the weekend of 4th/5th December if I hadn't received it by then.

I received an email only confirming dispatch late in the afternoon on Friday 3rd, so still a potential 3-5 days before delivery (service is RM Tracked 48).

As Advent started 1st December, I won't be using Estella Barlett again, for obvious reasons...

Avoid.

UPDATE 02/08/2022

Feedback from EB after more than SEVEN MONTHS after leaving me original review!!!

Customer service?

Cute but too expensive for a "brass" metal. Not for everyday wear.

Ordered some earrings, paid next day delivery. No item, I have emailed them, no answer, I have called them, phone just rings and contact them via social media, I haven't heard back. I think is not active website. Even though their social media gets updated. Thank God I got refunded straight away via PayPal.