This will now be the 3rd Eternal Clear wand that has stopped working:( I love the wand but they just don't last.This particular one started shorting out 4 months in. When turning the dial up the wand... See more
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I purchased one of their high frequency wands last May and it’s stopped working. No current runs through any of the attachments. When I contacted their support I was told that because it’s not within... See more
Company replied
Update: I was really unhappy with the customer service but months later, someone reached out to me to apologize and noted that the customer rep I spoke to is no longer with the company. They offered... See more
For the moment 1 star. The device stopped working after the 6th use. It took a while to arrive and then I had to pay 11 euros extra for import taxes which was an unexpected extra expense. I will up... See more
Company details
Written by the company
100% NON-INVASIVE MEDICAL GRADE SKIN THERAPY OUR STORY Eternal Clear was founded in 2020 at the height of the global Covid-19 pandemic to address several urgent needs in the skincare world. Since our founding, the below 4 pillars of our mission are deeply rooted in how we work and ingrained in our brand's identity. OUR MISSION SAFE & ENVIRONMENT FRIENDLY 1. To provide high-quality medical-grade professional skincare products to everyday people at an affordable price. 2. To ensure that effective at-home skincare solutions are available to everyone 24/7. 3. To provide natural, non-invasive, safe, eco-friendly, and sustainable products while ensuring we positively impact the environment. 4. To provide, not just a product but an experience, a service and a community/support system.
Contact info
United States
- eternalclear.com
2.4
Poor
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered the high therapy kit it arrived…
Ordered the high therapy kit it arrived after 3 weeks! Ordered the serum… still a month later nothing.. said I want to cancel they said they would charge me £15.99.. even tho they have taken the £25.00!! Do not order from this company they will take your money and tell you it’s your fault!!! Disgusting!
December 6, 2021
Unprompted review
DON'T BUY
Update: I was really unhappy with the customer service but months later, someone reached out to me to apologize and noted that the customer rep I spoke to is no longer with the company. They offered me some serums for the inconvenience and they've been great actually! I really like the serums and the wand as well.
Initial experience: DON'T BUY. Their policy says ships within 48 hrs and arrives within 21 days. It took over a month for them to even ship it, I still haven't received it and they've told me there is nothing they can do.
August 27, 2021
Unprompted review
Stopped working soon after purchase
I was happy it’s the purchase, but product suddenly stopped working soon after purchase. Wrote to customer service, no reply.
Update- customer service wrote (maybe after seeing this review)- let me know that they can’t replace the product because it’s after 30 days. I wrote to them 34 days after receiving the product. Don’t buy this, this is a lot of money for a crap product that dies after four weeks
July 22, 2021
Unprompted review
OPEN A CHARGEBACK! This website never delivered my…
This website never delivered my product!!!
March 5, 2021
Unprompted review
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