Eternal Roses® Reviews 

145
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Still waiting for my item. Got an email asking about my engraving but they had the wrong details. This alone took 4 days. Pointed out that the details on the order were not mine which they said woul... See more

Rated 3 out of 5 stars

the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. becaus... See more

Company replied

Rated 2 out of 5 stars

Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was co... See more

Company replied

Rated 1 out of 5 stars

I was forced to pay an extra $100 when my roses were delivered. You could have told your customers this prior to order, but you chose not to. Not only will I never be ordering again, I will be sure to... See more

Company replied

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Decoration and Interior Design Store
  4. Dried Flower Shop
  5. Flower Designer

Written by the company

Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

145 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(145)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

I contacted the provider and informed…

I contacted the provider and informed them of address issue. I was replied to that it would be taken care of. On the day of delivery not only did they not fix the address, now I needed purchase another product to temporarily replace the gift she would not be getting

February 15, 2022
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Reply from Eternal Roses®

We apologize for an addressing error and will do all that we can to correct it. If the address was input incorrectly during the checkout process, it may not have been provided to our team prior to the item shipping out. We will follow up when we have more information for you. We appreciate you taking the time to let us know.

Rated 2 out of 5 stars

A bit disappointing

A little disappointed because when the flower had arrived, most of the outer layers of petals had fallen off during shipping.

February 14, 2022
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Reply from Eternal Roses®

We are sorry to hear that your order has arrived damaged. Please send images of the order as it arrived to our CustomerService@EternalRoses.com email address for our review. We hope we can assist you further.

Rated 3 out of 5 stars

Ordered an eternal rose and when it…

Ordered an eternal rose and when it arrived some of the leaves and petals were missing.

February 13, 2022
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Reply from Eternal Roses®

We are sorry to hear that your order has arrived damaged. Please send images of the order as it arrived to our CustomerService@EternalRoses.com email address for our review. We hope we can assist you further.

Rated 1 out of 5 stars

I was forced to pay an extra $100 when…

I was forced to pay an extra $100 when my roses were delivered. You could have told your customers this prior to order, but you chose not to. Not only will I never be ordering again, I will be sure to never recommend your products and make sure people know about my very negative experience. Thank you.

February 13, 2022
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Reply from Eternal Roses®

Thank you for letting us know about your experience. While we apologize for any issue that you may have had, all information regarding shipping and taxes associated when crossing international borders is available on our Shipping and Returns page for review. We always encourage each potential customer to review before purchasing so that they have all the information they may need. All the best.

Rated 5 out of 5 stars

21st. Birthday Gift

This was a gift for our daughter who is turning 21 but is away at college. She absolutely loved her roses and necklace.

February 12, 2022
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Reply from Eternal Roses®

We are happy that your gift was loved and appreciated! Thank you for letting us know.

Rated 4 out of 5 stars

They look and smell amazing

They look and smell amazing. Just thought they were going to be alittle bit bigger. But fast delivery!

February 12, 2022
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Reply from Eternal Roses®

Thank you for taking the time to write to us, we appreciate you doing so.

Rated 5 out of 5 stars

I sent these to my sister after having…

I sent these to my sister after having surgery. She was so elated to receive them. She said they were packaged beautifully and the roses smelled wonderful. A great way to send flowers that truly last. I have four different Eternal Roses that my son gifted me and I love them. One is about 4 years old and I’m still enjoying them. A truly lovely gift!

February 12, 2022
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Reply from Eternal Roses®

Thats great! We are happy that you have had experiences that you are willing to share, thank you!

Rated 3 out of 5 stars

Placement of information

Placement of information. You put all your advertising and information on the back of a personal note I wrote and now it's unusable. I'm no writer but a card is ruined if your plugging the site on the back of it

February 11, 2022
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Reply from Eternal Roses®

Hello, thank you for letting us know of your issue. We apologize if the message card is not the right fit for your gift.

Rated 2 out of 5 stars

I recieved my rose today and it looked…

I recieved my rose today and it looked nothing like the picture. The rose was small and already wilting. I ordered this for my first valentines gift and was expecting more. The packing is nice but the quality of the flower looked like I had it for months already and didn't even fill the box

February 10, 2022
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Reply from Eternal Roses®

Hello, we are sorry for any issues with your order. Please send us images of the item and we will review for any product errors or rose defects.

Rated 2 out of 5 stars

I emailed all of the emails that were…

I emailed all of the emails that were provided about the issue with the shipment.
No one replied to me for 2 weeks.
I received email about my shipment only after I texted Instagram “eternal roses”

The shipment of the item took 3 weeks
Awful experience, my friend received her bday present after 2 weeks from her bday even tho I ordered the item 1 week before her bday.

February 9, 2022
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Reply from Eternal Roses®

Hello, we apologize for your shipping issues with your order. It appears that the address provided during checkout was incorrect and we were only notified after the item had shipped out, followed by a request to help change the address while it was in transit. After we worked with the carrier on your behalf to change the incorrect addressing, the item was delivered within a few days. While we appreciate you taking the time to offer your review, please note that we did all the we could to correct an error that was not caused by our company. Thanks again and have a great day!

Rated 4 out of 5 stars

The only reason I’m not giving this a 5…

The only reason I’m not giving this a 5 star rating is that having sent the flowers to a loved one recovering from a hospital visit, I never actually got to see them (the roses) in person. The order process and delivery process went well and your follow up was excellent. I hope to see your product up close and personal someday soon so I can give you the full five stars!

February 4, 2022
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Reply from Eternal Roses®

We appreciate that you have taken the time to write to us and we hope you see them soon as well!

Rated 1 out of 5 stars

When my roses arrived they were damaged…

When my roses arrived they were damaged upon opening the box. I contacted customer service and I thought this issue would be resolved quickly. However, I was asked to return the flowers I received on Friday January 28th with a return label that wasn't emailed to me until Monday January 31st. By that time I was already out of town and by waiting to go through the process they recommended it would have been past the time I need to give them to my wife on her birthday February 4th

February 1, 2022
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Reply from Eternal Roses®

Hello! We are sorry for the issues with your shipment. Our team responded to your query on the first business day allowed with the return label and our offer to correct the issue with the replacement is our policy. Once the damaged item has been shipped back to us, we will have the replacement sent out right away. It is unfortunate that we are not able to achieve a re-delivery to your location before your event and we do apologize for the inconvenience.

Rated 5 out of 5 stars

Great gift

Used eternal roses for a few gifts through the years, they are always beautiful and delightful!

January 31, 2022
Eternal Roses® logo

Reply from Eternal Roses®

Wonderful to hear! Thank you so much!

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