Eternal Wigs  Reviews 156

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost - I’m no longer nervous about anyone being able to tell!!
The team are easy to contact and always so helpful!!

From the moment I spoke with Funmi, she instantly put me at ease. Very friendly, compassionate and helpful. The wigs are beautiful, soft and so natural. I can't fault the service and would highly recommend. The stylist was also lovely and great at her job. Thank you so much for a wonderful experience x

Funmi was knowledgeable, professional, empathetic and provided great service. Great quality product made of real human hair that feels and looks very natural.

The wig is very beautiful and pleasant to the touch and the quality is very good. I recommend this salon from all points of view with confidence, I will definitely return to this salon.

I bought three wigs, and all are beautiful! They arrived on time, packed well, and the staff is friendly and helpful

Just ordered my third wig, and I love them! Their human hair wigs look and feel real. The team is very helpful. So happy

I needed a wig quickly after my hair got damaged, and Eternal Wigs helped me. I got it fast and looked nice for my event

These wigs helped me feel better when I was not well. The quality is really nice, and no one can tell it’s a wig. I recommend them

I got a custom made human hair wig from here, absolutely gorgeous and great quality with great communication from the salon team about progress of the process . Will definitely order again😍😍

I had a lovely experience today at the Salon in Perth,the staff were professional and very knowledgeable about the products and I ended up purchasing a real human hair wig.The wig is stunning and looks natural!
Thanks to the staff of Eternal Wigs!
By far the best..

I received my second wig with Eternal wigs and it looks amazing!
Can’t wait to wear it and the quality looks so superb!

I ordered my item on February 21st. I received a tracking number but it doesn't appear valid. I can't seem to contact customer service or track my parcel. It's now February 28th and nothing. I will report this to my credit card as fraud. DO NOT ORDER!!!!!!! It is now March 7th and I still have not received my order. I paid $11 for shipping. What a rip off!

I placed an order with this company on the 23rd of January & was charged £6 express delivery despite contacting them 3 times I still haven't received my item
I would now like my money back!

Terrible customer service .
Wig, when received was nothing like it looked on the website.
I received the wig on 19/12/24 .. messaged them the next day to politely tell them I wanted to return it. Only today on the 17/02/25 has my refund come through . This is after pretty much non stop chasing / emails / txts/whatsapps. Awful customer service .. blatantly lied to me re when my refund was processed . STEER CLEAR!!!

Order #32068

i placed a order on 11 january and still got nothing delevered..
still waiting for mine wigs.. sad!!
madelle vd sanden ordernumber: Order #32068

Another great wig for my daughter from Eternal Wigs. The wig is beautiful and really great quality. Katie is so helpful and always on hand to answer questions. Would definitely recommend.

Stay clear of this company I went to the shop in Perth Scotland ordered the Bella wig she took the money but no wig appeared took weeks to get the money back if I hadn’t said I was going to call the fraud department of my bank she sent money right away I felt uneasy paying for the wig in the first place the woman dressed untidily scruffy really when I paid for the wig two days later she said it was out of stock for weeks it was still on site for sale actually it still is stay clear avoid.all this was over 8 weeks

After over a month of no item and form letters, I still have not received the item. Not only that, they do not have the item in stock and cannot give me a date when they will nor will they give me a refund! That to me is theft!

I want to give them zero star. I have never received my product. My credit card was charged. I tried to dispute it and they emailed me and accused me for opening up the package and not being happy with the product.
I did not even receive the product.

Give this company a WIDE berth. Their wigs are ok, however the customer service is DIABOLICAL. I have previously had to complain about timescales, things taking weeks longer than they should. But more recently I have received a piece which I want to return as it is not even remotely the same colour as what I ordered and they have just said I’m not allowed to return it but not given me a reason, nor responded to my email or Instagram messages. Thank goodness I have paid with Klarna so I can raise a dispute. I will also be writing to trading standards as I believe I am entitled to a full refund if I return this item. Even with their returns policy they state it can be returned if it’s not a sale item or if it’s not a custom piece which it isn’t. NEVER BUYING FROM THEM AGAIN. Beware of who you part money with!!!!