Eternal Wigs  Reviews 156

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Customers are consistently pleased with the products, highlighting the natural look, softness, and high quality of the human hair wigs. Many appreciate the helpful and kind staff, who provide excellent service and support, making the process comfortable and reassuring. However, some people were dissatisfied with the customer service, reporting issues with communication and a lack of resolution for problems. A few customers also mentioned receiving wigs that appeared used, dirty, or faulty, which caused significant distress, especially for those undergoing medical treatments.

What people talk about most

Product

People report positive experiences with product, often praising the natural look and feel of the wigs, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Quality

Consumers find quality to be positive, with many praising the natural look, softness, and realistic... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the kind, patient, and supportive... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praise the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Well due to the fact that I still do not have my product that is now 5 days past the day it was supposed to be here I am not very happy. I'm the past when I ordered I knew it would be 30 days until... See more

Company replied

Rated 5 out of 5 stars

This company has completely restored my confidence. The wig looks so natural that no one can tell I’m wearing one! The salon in Scotland is fantastic—professional, clean, and very welcoming. The staff... See more

Rated 5 out of 5 stars

Gorgeous solution from the team to make losing my own hair more manageable. I’ve now purchased several wigs and they’re just incredible, so far undetectable which has been such a confidence boost -... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Contact info

3.4

Average

TrustScore 3.5 out of 5

156 reviews

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1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I’ve had a wonderful experience with…

I’ve had a wonderful experience with eternal wigs, customer service was fabulous with Katie as she would promptly reply to my messages and answer any concerns. I am insanley happy with my first lacefront and my second is due to arrive in a couple of days!!! Happy bunny right here and I can only thank eternal wigs for putting that happiness and smile back on my face because I now have the hair I always wanted🥰🥰🥰🥰

November 11, 2024
Rated 5 out of 5 stars

Very Happy

I've bought three wigs from here, and they're all perfect! The quality is so good, and I wear them daily. I even get compliments at work - they look that real!

July 13, 2024
Rated 1 out of 5 stars

To begin with a better customer service…

To begin with a better customer service I made my purchase in April of 2024 waited about 3 months for my purchase and when I finally received it it was the wrong color I went through hell to return it because it came ups and to return it it would have cost me $ 250 so I took it to the post office it still cost $ 30 to return it when I emailed them what the problem was being the wrong product and the $ 30 all they responded with sorry will send the correct one after I sent them several pictures of what I gad originally picked out still no $ 30 refund so now here it is September and finally got the package on August 28 I opened the package and couldn’t believe what I saw the wig was finally the right color but what I ordered was 16” in length was barely 12” and so cheaply made it was not worth the almost $800 I actually paid for so I emailed them immediately that same day and here it is September 7 and no response the wig has not been altered in anyway shape or form as soon as I saw it I was totally disappointed and disgusted after all this time and still the wrong product after all this I would suggest please don’t do business with this company at all run the other way I should have stuck with the original company I always bought from and that’s moramode highly recommend

April 11, 2024
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

Thanks for messaging us and we are in touch with you already to resolve this.Thanks
Alex

Rated 2 out of 5 stars

It was my first time ordering and…

It was my first time ordering and waited almost 3 months for my purchase and when it finally arrived it was the wrong item it cost me $30 to mail it back and asked for refund for the $30 and also asked for the right item I was assured the right item will be sent out still waiting

June 25, 2024
Rated 3 out of 5 stars

Delighted with my first hair topper but very disappointed about my 2nd order and lack of communication

This was my first hair topper and I was extremely nervous that it would not look natural but everyone so far, including my hairdresser, are amazed at how it looks! I'm SO happy with it. However, when I ordered exactly the same topper on 29th October but a longer length, the 2nd topper I received was not the same so I returned it. It's now February 2025 and I have not received anything and have requested a refund both via email and on WhatsApp. I am waiting for a reply as I am owed £165.75 and would like my money back.

April 4, 2024
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Reply from Eternal Wigs

Thank You Zoe,This means so much to hear this.

Rated 1 out of 5 stars

The wig does not appear same pixie as the…

The wig does not appear same as the photo, I felt it was very synthetic despite selling as human hair, it was a pixie wig, the middle part had strands that won't lie down , had to use glue. The wig was also leaving black stains. More than disappointed, £100 for a purchase I can't even wear!

March 4, 2024
Rated 1 out of 5 stars

Don’t buy from them it’s Indian dry…

Don’t buy from them it’s Indian dry horse hair the sell.
Please think twice when you spend so much money like me on hair!
What’s not worth it!

November 17, 2023
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

Hello
Apologies but we dont have a record of your order.Can you send us an email with your details and what you ordered and we will look into this
Thank you
Lily

Rated 5 out of 5 stars

Never shop anywhere else for hair, EVER

This is my 2nd purchase from Eternal Wigs, I got the Bella hair and just WOW WOW WOW!!! The quality of the hair and the fit is just amazing, I wore her today for the first time and got lots of compliments, and for the price? I just don’t know how Eternal do it when other outlets would probably charge £1000’s for such quality. I would never ever ever ever use another company for my hair. Eternal are amazing. Thank you

March 8, 2024
Unprompted review
Eternal Wigs  logo

Reply from Eternal Wigs

Thank you Emma for your lovely review

Rated 5 out of 5 stars

I keep coming back for more!

I have now made 3 orders through Eternal Wigs and I am extremely happy with the quality of the hair.
I had reservations prior to my first order, however I had no reason to worry! The wigs (I have only ordered human hair wigs) are fantastic and I get many compliments from work colleagues. The first wig is still going strong, despite it being well over a year old, wearing it nearly every day and subjecting it to quite a bit of heat...I just wanted to mix it up with some new colours/styles!
The Customer Service was also very quick to respond, as I contacted them on the most recent occasion to chase up my order (there was a very mild delay).

January 31, 2024
Eternal Wigs  logo

Reply from Eternal Wigs

Thank You Safi,Appreciate your review

Rated 2 out of 5 stars

Long delivery

Long delivery , hair doesn’t feel real ,more dry.

January 23, 2024
Eternal Wigs  logo

Reply from Eternal Wigs

Hi Alex
Sorry to hear that.Can you send us an email with the information in order to look into this.All our toppers are made with real hair but we can look into this for you
Thank you
Lily

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