Eternity Modern Reviews 

I ordered an egg chair and matching ottoman. It took several weeks longer than estimated to be delivered.

But that’s life these days. The shipping delay is not the reason for this review. At first glance, the chair and ottoman are very well made and look great at a distance. However the seams are absolutely trash. They’re incredibly wavy and jagged and several look like they might rip at any moment.

I reached out to an upholsterer and was quoted a few hundred dollars to repair. I spoke with eternity modern’s support via email about getting a partial refund to cover the cost of fixing this mess. After waiting nearly a week for a response, they mentioned the seams “ are indeed within allowable limits of our production of our Egg Chair & Ottoman accordingly.”

Had I known that such terrible craftsmanship would be considered acceptable I would not have made a purchase in the first place.

I have asked them to reconsider their stance on quality.

I bought a womb chair in november of 2020. Today is April of 2021 and I haven't received my order. And they did not refund me. I am fighting for my consumer's rights. It is bad news all over this company

Poor quality, ugly but expensive furniture.
I ordered 2 leather chairs and a Camaleonda sofa from this company. Leather color is horrible (cream is actually yellowish).
Sofa is very hard, uncomfortable and the velvet is all shiny , cheap polyester. The cushions are filled with plastic that you can feel if you reach under the cushions. That's the peril of ordering online - you can't actually see the product in all details.
I would not recommend anyone to buy for this company.

Has anyone else noticed that every response from this company is a form letter?

Buyer beware - and don’t buy from Eternity Modern. The products are not what they appear to be AND are made in China. I ordered 2 tulip side chairs. So excited upon arrival. When I placed a chair in our breakfast nook, I was dumbfounded to see a child’s chair. I sat down on the chair and had to raise my elbows to place them on the table. Out came the measuring tape - they are only 15 inches high from floor to the base of the seat. With the cushion it gives at most an additional inch when you sit on it . So we are sitting below the normal height of a table. We are not big people - 125 lb and 5’7”. A normal height of a chair is 19inches. These chairs are 3 inches too short. Now I have two unusable chairs with a restocking and a big box return fee. I sent a complaint email and received a standard response including “actual size can vary”. Really? I have 2 children sized chairs that are unusable in my adult household. I want all my $$ back.

I just bought a $1500 desk from Eternity Modern. I got the desk late, the instructions are missing and pieces are missing. I am now with a desk I cannot put together. I called their customer service. Sarah at customer service said she will ask the warehouse. It has been 10 days no follow up. When I call I feel that I am disturbing them. The worse service I ever experienced in my life.

What is wrong with this company? I was told i would have 12 week lead time and it has been 17 weeks and they said my chair wont be arriving for 2-3 more weeks. I called them today asked because of their delay if they can give do anything for me... after me asking about 5 times, she stated that she would talk to her manager and then i asked how and when will she be getting back to me. She said i would hear from them today but after reading these reviews i bet i will be another person that will receive an "Apology" email that they will not be compensating me in any way. That is a terrible way to treat your customers. This company gives the appearance they are so "High Quality", well then they should learn to treat their customers with HIGH QUALITY customer service. Especially when i have been sitting on a metal folding chair for what i thought was going to be 12 weeks and its actually now looking like 20 weeks! Its disrespectful and ignorant at this point.

My brother ordered a chair and stool from EM as a gift!!!
I eventually received the chair as ordered. The quality from initial inspection was adequate.
Then just a few months after getting the chair/stool, I noticed that paint had cracked and flaked.
I have reached out to EM to start a warranty claim, only to be pointed to their warranty page where it clearly states that it does not cover 'Marble, leather, fiberglass, fabric, plywood, paint, veneers, foams and coating materials' - or in other words "furniture". It's only fitting that they don't stand behind their products. This company is a disgrace and beyond reproach

After enduring terrible service and extremely slow shipping, I eventually received the chair I ordered. The quality was below what I expected, but at least I finally had my item. Then just a few months after getting the chair, I noticed that the lamination in the plywood was failing. I reached out to EM to start a warranty claim, only to be pointed to their warranty page where it clearly states that it does not cover 'Marble, leather, fiberglass, fabric, plywood, paint, veneers, foams and coating materials' - or in other words "furniture". It's only fitting that they don't stand behind their products. This company is a disgrace.

EM sent lilac hued ghost chairs not clear as pictured. EM has not responded to 10+ emails requesting return labels or pick up of two huge boxes. Zero customer service! Not great quality chairs!

Ghost Side Chairs too flimsy for 145 lb person. I ordered six of EternityModern.com Ghost Side Chairs. I was excited to receive them and use them. The moment I unboxed one and sat in it I realized these were not reasonable to support my 145 lb body weight. The legs wobble and bow as if they are going to give out.
What's worse? The "NO HASSLE RETURNS" they claim to have are actually a gimmick. The website says the customer pays a restocking fee and shipping back. What it does NOT say is you must use THEIR shipper. Shipping these light weight chairs back costs almost $600 bucks! Combine this with the restocking fee and I have a refund of almost $ZERO dollars.
I emailed EternityModern.com about their Ghost Side Chairs Victoria asking them to reconsider allowing me to use my own shipper or to somehow moderate these sky high costs-I indicated truthfully that I am renovating and refurnishing my entire home. Their response was "we are not willing to alter the previous quote for the return and you are required to use our shipping company. We look forward to you coming back to EternityModern.com for your future home decor needs."
Fat chance. The quality of these EternityModern.com Ghost Side Chairs is dangerously poor. Their level of concern is worse than apathetic.

We bought the Finn Juhl tv cabinet which appears to not be a real Finn Juhl design but whatever. One of the sliding doors on it is SO hard to slide and requires an insane amount of force to slide. I asked customer service about this and they told me it would loosen with time. It has not. Also one of the feet of the cabinet came off while I was unboxing it and there was masking tape wrapped around it as a shim. Additionally there are pencil marks all over the inside of the cabinet. You get what you pay for folks!

I purchased a chair weeks ago from Camellia Story. I still had not received shipping information, so I tried to go on the Camellia Story website and was directed to Eternity Modern. My order number pulls nothing up there, and they do not even sell that particular chair. Now trying to dispute this with my bank, as I was charged over $600.00. SCAM COMPANY, DO NOT BUY FROM THEM!

Update: Eternity Modern has responded suggesting I contact their company, but I already did that and they have not responded. They also reported my review.

Ordered 2 items from Eternity Modern. Delivery was on time as expected. Quality is beautiful for the price. Sofa was custom order and mistake was made by factory. Eternity modern customer service is excellent and provided multiple options to rectify situation. Would absolutely order from them again. Terrific options of mid century furniture with great fabric selections.

Extremely overpriced for making all their products in China. Big turnoff.

Ordered a phenomenal tulip table from them. It's great quality, and the team was very helpful. There were some shipping delays because I live in the middle of nowhere, and customer service was awesome, regularly checking in and letting me know what was going on. Now it's here and it looks great. Very pleased overall with the experience. There were times when they didn't answer and I had to call back - I think they're a small company, and I got the same customer support person every time which supports that. While it's not the juggernaut of RH/CB2/WE or one of the other behemoth furniture manufacturers, I enjoyed working with a smaller company and it's clear they care about quality. I have also had bad experiences with the bigger companies, so it was nice to be able to deal with real humans as we navigated the shipping process. Great folks.

I ordered two office chairs back in June through Camellia Story which is by the same ownership as Eternity Modern and they never arrived. I asked for a refund which they agreed to. I got an email confirming it from them, but the money never got refunded to my bank. I've submitted a dispute with PayPal and am still waiting on my money. Stay away from this company as you will never get your product and will have to fight to get your money back.

We purchased a Grant Featherston chair and ottoman. Paid in full up front. Waited 3 months for delivery. I began to get suspicious and my attempt to speak to someone or have an email returned confirmed my doubts. The chair finally came. It is beyond uncomfortable. The ottoman never came. Dealing with customer service requires an infinite amount of patience. The average wait time for a response to email is a week. Phone? Forget it. The product is made in China. Chinese designer knock offs like getting a fake Vuitton. Our home is decorated with Restoration Hardware furniture. This isn’t the same caliber of furniture or quality. I will now be incurring the cost to ship said chair back without the ottoman that never came and they will charge me an outrageous restocking fee and you know what? They will probably claim they lost that too. I have zero faith in this company and their products. It is an absolute sham.

This is the worst online shopping experience I’ve ever had. I was attractive to all the nice products they have but my order was placed a month ago and it’s not shipped. They kept saying it’s because of COVID but all my other orders were able to arrive on time, even orders from overseas. I feel like they kept ignoring my emails and the online customer service is super difficult to reach. When you do get connected, it takes them hours to fix a simple issue. Phone calls are never answered. I have no idea where my order is and when they are going to ship it. It’s worth over $1000. Worst case, I will file a complaint with Federal Trade Commission. As much as I like their products, I wouldn’t buy from them never again!

Unacceptable excuses for furniture we’ve been waiting for over 3+ months now. There is no compensation offered for the delay, just the same template emails offering a sad apology. Not worth the wait.

UPDATE: See their comment below. I’ve been calling for the past 4 weeks and I haven’t received helpful or useful responses from them. They say, sorry, it’s delayed due to COVID without giving an actual updated timeline. Two weeks ago, they said the sofa I ordered was ready to be shipped from China and would be loaded on a container. Yesterday, they say it’s still in production.

IF YOU ARE AN ACTUAL BUSINESS, Be professional about it - and if there are significant delays, you should offer compensation or at least real expectations. I have been living without a sofa for 3 months now and I just don’t understand what the real hold up is here.