Etihad Holidays Reviews 

My wife and I booked our entire Maldives holiday as a package through Etihad Holidays, including our Etihad Airways flights from London Heathrow via Abu Dhabi and our stay at Hotel Riu Atoll.

One of the main reasons we chose a package holiday was the peace of mind that comes with having everything arranged together, along with ATOL protection. We wanted a well-organised, relaxing holiday without the complications of booking flights, accommodation and transfers separately.

We had a fantastic time in the Maldives. Hotel Riu Atoll was beautiful, with stunning surroundings, excellent food and exceptionally friendly staff. We also celebrated our wedding anniversary during our stay, and the special room decorations, lovely dinner and anniversary cake were wonderful touches that made the occasion even more memorable.

The most impressive part of our experience with Etihad Holidays was the personal assistance we received at Malé Airport on our return journey. When we arrived on our domestic flight, a representative from Etihad Holidays was waiting for us. She personally guided us to the international check-in area, kindly helped with my wife's luggage and stayed with us throughout the process. Her warmth, professionalism and attention to detail made everything feel so much easier. It was a genuinely thoughtful service that we will remember.

Our return journey via Abu Dhabi went smoothly, and our checked luggage arrived safely at London Heathrow.

There was just one minor disappointment regarding payment rewards. Although we paid for our Etihad Holidays package using an American Express card, the transaction did not qualify for the enhanced Membership Rewards points we had hoped to earn. Clearer information about how package bookings are processed and whether they qualify for additional card rewards would be helpful.

However, this did not take away from what was an excellent holiday. We were very pleased with the overall experience, particularly the personal assistance at Malé Airport, and would happily consider booking with Etihad Holidays again.

Thank you for helping us create such wonderful memories!

Fantastic flight love the bid option for upgrades

First class experience from booking to hotel

Excellent holiday hotel but flight standards need improving

Never used Eithad Holidays before. But they were very organised. Once we had paid all the relevant items were confirmed and details sent to us. Pick from and to the airport was effortless and the free desert safari was a wonderful add on.

We booked our recent trip to stay on both the QE2 & at the Miramar Al Aqah Hotel Resort. Both venues were superb. Service & the hospitality was exceptional & the organisation was faultless. I would have no hesitation of booking with Etihad Holidays again. First Class Service allround.

Had a lovely holiday with no problems at all., everything went perfectly.

All plans made through Etihad holidays were perfect in all aspects from booking through to flights transfers and return. The Westin hotel is outstanding super. We would use again without question.

Easy booking process and great communication to keep information up to date.

The booking process was easy. Flights on time with short stopover. Would highly recommend

The organisation and communication was really good.
All the transfer where perfectly on time.

Terrible service appalling it felt like staff couldn’t be bothered serving us !!!

I have now travelled three times in two years with Ethiad and honestly the service is spot on. From pricing to quality their service I cannot fault.

Communication was so poor it felt as though the holiday was a scam! Failure to respond to emails, failure to provide adequate information, key information provided in German and not put right upon request. no customer care or service.

We are extremely pleased with the service provided by Etihad Holidays. The standard of service was exceptionally high from start to finish. The staff were professional, responsive, and genuinely helpful throughout our journey.

Even when there were changes to our plans, we were contacted in good time and kept fully informed. Every issue was handled quickly, smoothly, and professionally, which gave us great peace of mind.

Thanks to Etihad, we were able to enjoy a wonderful and stress-free holiday. We truly appreciated their attention to detail and the excellent customer service we received.

We highly recommend Etihad Airways with complete confidence and would definitely choose them again for our future travels! ✈️❤️

We had an amazing experience in Abu Dhabi and absolutely loved our stay at The Ritz-Carlton, which was probably the nicest hotel we have ever stayed in. Abu Dhabi itself was wonderful, and we thoroughly enjoyed our holiday.

Unfortunately, the flights were the one disappointing part of the trip. Although the Etihad staff on both flights were lovely and very friendly, we were surprised that there was no Bluetooth connectivity available on either flight. We had expected this to be available on a long-haul service and found it disappointing that we couldn’t connect our own headphones.

We were also surprised that no amenity kits were provided on either long-haul flight. Given the length of the journey, we had expected at least a basic kit to be provided.

The headphones supplied on board were also far too large for us and were uncomfortable to use. This made watching films difficult, as the headphones didn’t fit properly and kept moving.

Overall, we had a fantastic holiday and the staff themselves were excellent, but the inflight entertainment and amenities were not what we expected from a long-haul Etihad experience. We hope this feedback is useful, as these are relatively small things that would make a big difference to the overall passenger experience.

The choice we made of destination and hotel for a short break was great.
However feel that the airline seats should be prebooked with the holiday especially as free seats are not available even on 24 hour check in. We were allocated seats on the 3rd last row of the aircraft. Absolutely not satisfactory.

The company was great to deal with. Took the stress out of everything

Lovely hotel with friendly staff. Room and view was great. I know Abu Dhabi is still growing, but it would have been good to have been advised of building works very close to the hotel with work starting before 8am.

The hotel is fabulous but some of the restaurants were closed or running reduced service .the fruit stand and the noodle bar were not operating at all .
This was not only inconvenient but also we paid quite a bit more than last year when everything was open ,how does that work?
This wasn’t communicated out to us until we had paid in full and therefore couldn’t change
The flight out was brilliant,but unfortunately I left my Bose headphones on the plane ,guess what ,they were never found in the lost properties flight back was terrible,the staff just couldn’t be bothered and did unacceptable things like changing rubbish bags in the aisle and continuing serving food with the same gloves on
Sorry ,but Etihad are not in the same league as emirates