Booking experience was good apart from not being able to use the Autumn offer as it kept saying I’d already used it. Couldn’t contact customer services so went ahead and booked a slightly cheaper room... See more
Company replied
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Expedia themselves were excellent. However the whole experience was not! When I book and pay extra for a certain seat on the plane, I do not expect people who have not paid that extra amount to just b... See more
Company replied
Just returned back from a lovely relaxing 7 days in Abu Dhabi with my 13 year old son! Although great time I do have a couple minor winges but they didn’t detract from a good time we had! Firstly w... See more
Company replied
The one airline that I find treats all guest equally irrrespective of cabin class. I have experience Economy & Business so can report with real experience. However the removal of extra space forw... See more
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Company details
About Etihad Holidays
Written by the company
Etihad Holidays offers luxury package holidays from the UK to some of the world's most sought-after destinations. Operated by Capital Holidays, part of the ADNEC Group, a leading international tourism, events and hospitality organisation, we combine expert travel planning, exceptional value and outstanding customer service to create unforgettable holidays.
Whether you're dreaming of the stunning beaches of the Maldives, the vibrant culture of Abu Dhabi, the tropical beauty of Mauritius and the Seychelles, or unforgettable escapes to Thailand, Sri Lanka and Dubai, our carefully curated package holidays make luxury travel effortless.
Every holiday is designed with flexibility in mind, allowing you to tailor your trip to suit your needs. With ATOL-protected package holidays, low deposits from just £50 per person, and a dedicated UK-based customer support team, you can book with complete confidence.
We partner with some of the world's finest hotels and resorts to offer a carefully selected collection of luxury escapes, family holidays, all-inclusive resorts, romantic getaways and tailor-made travel experiences. Whether you're celebrating a honeymoon, planning a family adventure or simply looking for your next luxury escape, we're here to make every journey exceptional.
Why travellers choose Etihad Holidays
• Operated by Capital Holidays, part of the ADNEC Group
• Luxury package holidays to the world's most desirable destinations
• ATOL-protected holidays for complete peace of mind
• Low deposits from just £50 per person
• Flexible holiday packages tailored to your needs
• Handpicked luxury hotels and resorts
• Exclusive holiday offers and exceptional value
• Expert UK-based customer support
Discover premium holidays, outstanding service and unforgettable travel experiences with Etihad Holidays.Why Book with Etihad Holidays?
Written by the company
- Luxury Holidays at Exceptional Value
- Book with confidence thanks to ATOL & ABTA protection, low £50 per person deposits, flexible package holidays and carefully selected hotels in the world's most desirable destinations.
Book with Complete Confidence
Every package holiday is ATOL & ABTA protected.
Your peace of mind comes first. Every package holiday booked with Etihad Holidays is fully ATOL protected and backed by our ABTA membership, giving you financial protection and trusted support before, during and after your trip. You can book knowing your holiday is in safe hands.
Contact info
London, United Kingdom
- +44 20 38700591
- serviceuk@etihadholidays.com
- etihadholidays.co.uk
Book Your Holiday with Confidence
4.4
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Booking process
Booking process, communications, transfers , flight , hotel. All excellent. Observation is that on this occasion the flight was with emirates through Dbx and it’s not as good as Etihad into Abu Dhabi.
August 20, 2026
Reply from Etihad Holidays
Dear Mr Fleming,
Thank you so much for your fantastic review and for choosing Etihad Holidays.
We're delighted to hear that everything from the booking process and communication to your transfers, flights and stay at Waldorf Astoria Dubai Palm Jumeirah was excellent.
Thank you as well for sharing your feedback on travelling via Dubai. We completely understand that flying directly into Abu Dhabi with Etihad offers a different experience, and we really appreciate you taking the time to share your observations.
We hope you had a wonderful stay at Waldorf Astoria Dubai Palm Jumeirah and look forward to helping you plan your next holiday.
The Etihad Holidays Team
Good customer service
August 20, 2026
Reply from Etihad Holidays
Dear Mr Kettenis,
Thank you for your 5-star review!
We're delighted to hear that you were happy with the customer service you received from our team. Providing friendly, helpful and reliable service is really important to us, so it's wonderful to know you had a positive experience.
Thank you for choosing Etihad Holidays, and we hope to welcome you back again soon.
The Etihad Holidays Team
First time flying with etihad
First time flying with etihad. Will definitely choose etihad again!
August 18, 2026
Reply from Etihad Holidays
Dear Mrs Watts
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you enjoyed your first experience flying with Etihad and that you've already decided to choose Etihad again. It's wonderful to know we’ve made such a positive first impression.
Thank you for choosing Etihad Holidays, and we look forward to helping you plan your next journey with us.
The Etihad Holidays Team
When booking for 3 of us was told…
When booking for 3 of us was told theirs a sofa bed in.hotel. online said sleeps 3 when arrived to.hotel had to.purchase spend more money to.purchas a extra bed. So i felt as if I.was.mis sold what I actually made sure i enquired about before booking.
August 18, 2026
Reply from Etihad Holidays
Dear Customer,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had a great holiday in the Maldives and that you were happy with the communication and value for money throughout your experience with us.
It's fantastic to know that everything came together to make your holiday such a positive experience. Thank you for choosing Etihad Holidays, and we hope to have the pleasure of arranging another memorable getaway for you in the future.
The Etihad Holidays Team
Very Happy
Hi, what a fabulous holiday, the flight, hotel and location was fantastic, definitely re-booking for next year. A beautiful country and lovely people. Thank you
August 16, 2026
Reply from Etihad Holidays
Dear Mr Dixon,
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you had such a fabulous holiday in Abu Dhabi and that you enjoyed the flight, hotel and location. It's wonderful to know that you also enjoyed experiencing the beautiful destination and the warm hospitality of the people.
We're especially pleased to hear that you're already planning to re-book for next year! Thank you for choosing Etihad Holidays, and we look forward to welcoming you back to Abu Dhabi for another fantastic holiday.
The Etihad Holidays Team
I had a really positive experience with…
I had a really positive experience with Etihad Holidays and would definitely recommend them. From the initial booking through to the end of the trip, everything was handled professionally and smoothly.
The service was excellent, the arrangements were well organised, and the whole process was straightforward and stress-free. It was clear that they genuinely cared about making sure everything went well and that we had an enjoyable holiday.
I really appreciated the communication and support throughout, and the overall experience was exactly what you want when booking a family holiday.
A big thank you to the whole Etihad Holidays team for their excellent service. I would happily use them again for future trips and would have no hesitation recommending them to family and friends.
August 16, 2026
Reply from Etihad Holidays
Dear Mr Ibrahim,
Thank you so much for taking the time to leave such a wonderful 5-star review.
We're delighted to hear that you had such a positive experience with Etihad Holidays, from the initial booking right through to the end of your family holiday. Knowing that everything was handled smoothly, professionally and with clear communication is exactly what we aim to deliver.
We're especially pleased that you found the experience straightforward and stress-free, and that you felt supported throughout your journey. Your kind words mean a great deal to the whole Etihad Holidays team.
Thank you for recommending us to your family and friends, and we look forward to welcoming you back for your next holiday.
The Etihad Holidays Team
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