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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of purchasing tickets, often noting that the process is straightforward and efficient. Many people also praise the staff for their exceptional helpfulness, patience, and professional demeanor, making interactions pleasant and informative. Reviewers appreciate the smooth user experience and the ability to secure desired tickets without difficulty. However, some customers encountered issues with the website, reporting difficulties with navigation, error messages during card entry, and problems with specific payment methods like Apple Pay. A few people also expressed frustration with the ordering process, citing delays, unexpected postponements of sales, and challenges in securing tickets together or receiving clear information about their purchases.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease and speed of finding event... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers found the website easy to... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and fast,... See more

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and efficiency of... See more

Price

Consumers find price to be ambiguous. Many reviewers express frustration over hidden charges, unexpected... See more

Based on these reviews

Rated 4 out of 5 stars

It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more

Rated 4 out of 5 stars

Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more

Company replied

Rated 4 out of 5 stars

It was easy to purchase tickets but did not get a clear answer if Jonantha Brook was bringing her band. Got the tickets on my e-mail immediately. Easy experience.

Company replied

Rated 4 out of 5 stars

It was very easy to purchase my ticket but I was disappointed that I could only put my ticket on my phone if I had an iPhone. We Android users are left out.

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very easy to use

Very easy to use, the time out feature shouldn’t time out if one is filling out the form though.

October 8, 2025
Rated 5 out of 5 stars

Arrived quickly check your junk and trash for Etix

Please ignore my earlier message that tickets did not arrive. They arrived in trash under etix. I was looking for confirmation…thx and apologize.

October 8, 2025
Etix logo

Reply from Etix

Hi Lesha,

Thank you so much for taking the time to revise your feedback, we truly appreciate it. We hope you enjoy the event!

Regards,
Etix

Rated 5 out of 5 stars

Quite simply

Quite simply, I ordered the tickets, and they were delivered to my inbox as specified. Perfect execution and had no questions after delivery. That's the way it's supposed to work right? Of course it is. Thank you.

October 6, 2025
Etix logo

Reply from Etix

We agree, Joel. Thank you!

Rated 3 out of 5 stars

I did not like how difficult it was to…

I did not like how difficult it was to get to a particular section, ex "the Buckeye coach". It took me awhile to be able to see my exact seats. Other than that, it was fine!

October 9, 2025
Etix logo

Reply from Etix

Hi Sidney,

Thank you for your feedback. We will pass it along to our team for review.

Regards,
Etix

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