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Rated 3 out of 5 stars

i ordered jeans of website which said straight leg,but when arrived was tapered leg the jeans had the right number but wrong leg. i was assured that there wasnt much differenc between straight leg and... See more

Company replied

Rated 5 out of 5 stars

Unfortunate loss of shipment from ETO jeans. Apparently Royal Mail lost my order and wouldn't hold themselves accountable until after so many days. Customer service at ETO were very helpful with this... See more

Company replied

Rated 5 out of 5 stars

This is my 5th pair of jeans from ETO. Quality is excellent. I chose these after trying on many of the leading brands but being disappointed for one reason or another. Delivery is within 2 days. They... See more

Rated 4 out of 5 stars

I ordered 2 pairs each of the product, while the quality is good unfortunately one of the pairs had a stud missing, hence the 3 stars, I do however like eto products as I have bought them previously.... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Streetwear Store

Information provided by various external sources

Official one stop mens shop, designer mens quality clothing. For the latest in men's clothing, visit ETO Jeans. Stylish and casual T-Shirts and a wide range of designer men's denim jeans available in all styles.


Contact info

4.2

Great

TrustScore 4 out of 5

247 reviews

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Rated 5 out of 5 stars

Great product,great service.Highly recommend

Great product,great service

February 15, 2018
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hi Stuart Hazlewood,

Many thanks for your wonderful feedback. We truly appreciate your custom and we look forward to serving you again in the near future.


Kind regards

Customer Services

ETO JEANS

Rated 5 out of 5 stars

Very prompt service and delivery…

Very prompt service and delivery without issues. Quality excellent

February 14, 2018
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hi Theo,

Many thanks for your wonderful feedback. We truly appreciate your custom and we look forward to serving you again in the near future.


Kind regards

Customer Services

ETO JEANS

Rated 5 out of 5 stars

Ordering the correct item seemed to be …

Ordering the correct item seemed to be more of a chore than it should. I think the website could do with an update. When I received the wrong product they were eager to rectify the problem. Communication wasn't the best initially but they dealt with it well in the end.

February 12, 2018
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hi Roy,

Our sincere apologies for the incorrect item you received and we have taken your valuable feedback on board.

We would also like to apologise for the lack of communication and kindly email us and we will issue you with a discount code for your next purchase. We truly appreciate your custom and we look forward to serving you again in the near future.

Kind regards

Customer Services

ETO JEANS

Rated 5 out of 5 stars

This is my 5th pair of jeans from ETO

This is my 5th pair of jeans from ETO. Quality is excellent. I chose these after trying on many of the leading brands but being disappointed for one reason or another. Delivery is within 2 days. They don't have the selection they used to have, but just keep watching as their styles change.

February 8, 2018
Unprompted review
Rated 5 out of 5 stars

I’ve been dealing with them for over …

I’ve been dealing with them for over than 3 years now. I always find their products good and great in material and fantastic designs.
No complaints at all.

January 23, 2018
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hi Ali Rashed,

Many thanks for your wonderful feedback. We truly appreciate your custom and we look forward to serving you again in the near future.


Kind regards

Customer Services

ETO JEANS

Rated 5 out of 5 stars

Update

Unfortunate loss of shipment from ETO jeans. Apparently Royal Mail lost my order and wouldn't hold themselves accountable until after so many days. Customer service at ETO were very helpful with this matter even though it wasn't there fault and a new shipment is on the way. Thanks

January 3, 2018
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hello,

Thank you for your feedback, we would like to sincerely apologise for the inconvenience caused.

Please be assured that we have started an investigation with Royal Mail and have refunded you in the meantime. Our sincere apologises for the lack of communication and kindly email us and we will issue you with a discount code for your next purchase.

Apologies for the inconvenience.

Kind Regards,

ETO Customer Care

Rated 1 out of 5 stars

No jeans for Christmas.

I would like to review this purchase but I still have not received it yet. It was dispatched on the 18th of December and I got a tracking number which still has the package in Heathrow DC.
There has been no further update since then.

December 28, 2017
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hello,

Thank you for your feedback, we would like to sincerely apologise for the inconvenience caused.

Please be assured that we have started an investigation with Royal Mail and will let you know as soon as we hear anything further.

Apologies once again for the delay.

Kind Regards,

ETO Customer Care

Rated 5 out of 5 stars

Quick response

Ordered Sunday afternoon, delivered Tuesday 👍, perfect 👌 exactly what I wanted 😀, looking at using them again. Very happy 😊

December 21, 2017
Unprompted review
Rated 3 out of 5 stars

i ordered jeans of website which said …

i ordered jeans of website which said straight leg,but when arrived was tapered leg the jeans had the right number but wrong leg. i was assured that there wasnt much differenc between straight leg and anti fit leg and as it worked the person for whom they were bought thought they were ok ,i still think the website should be amended and the correct jeans sent out. i did mention when i rang that would they be sending me a free returns if the person i was buying them for didnt like them ,and the guy said as a goodwill gesture he would send me a lable through email or post. its agood job we kept jeans as no label has arrived. i have dealt with eto before with no problems but this time it wasnt so good/

December 10, 2017
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hello,

We would like to sincerely apologise for the inconvenience caused, we can confirm that the product name has now been amended.

We have sent your discount code across via email, however please let us know prior to your next purchase and we would be more than happy to include a free item with your next order.

Apologies once again and please let us know if you have any further feedback or queries.

Kind Regards,

ETO Customer Care

Rated 1 out of 5 stars

I never received my clothes!

December 3, 2017
Unprompted review
ETO Jeans logo

Reply from ETO Jeans

Hello Jazmine,

Thank you for your feedback, we would like to sincerely apologise for the inconvenience, unfortunately as the address was originally for the UK but was then changed to USA there was a slight delay in sending out the item.

We can confirm that the parcel is currently in New York and you should receive it soon, please note your discount code has been emailed across to you.

Kind Regards,

ETO Jeans Customer Care

Rated 5 out of 5 stars

After putting a prievous review up on …

After putting a prievous review up on here i would like to amend it as ETO Jeans have been in touch and replaced the jeans i sent back which i recieved today they also rang me and apoligised for the mix up, and were very helpful and i would like to thank them for there help .

November 17, 2017
Unprompted review

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