etrailer Reviews 7,448

Charged me $15 to return a $30 item.
Customer service and RMA process is horrendous.

Hated dealing w/ the entire process.

Will just go through Amazon in the future.

Jameson at etrailer was very helpful in making a decision on the WDS w/sway control. Thank you! -Rex

Got a clear answer with friendly communication. I won't know for certain if info was correct until I get to install the parts in a few weeks.

Customer service promptly answered me and took care of the situation. No problems. No issues. Many thanks.

The service I received was outstanding, a little screwup from the postal system but other than that everything is good. I had the unit installed today on my 2022 Ford Escape Hybrid, after the install I couldn’t shift into gear, the toad was not connected to the motor home, we think it may have something to do with the relay switch. It goes back to the shop next Monday.

Gwendolyn was able to advise the correct RM # after I tried multiple searches in your website. She also shared a brief email conversation. That doesn't happen with the 'bots'! I also located an installation video that should answer questions when I get to that.

Jesse answered my question thoroughly.
He definitely helped. I did not think about lifting the trailer. Makes since that’s the easiest approach.
Thank you!!

I needed a 3” wide 26.5 “ long 7 leaf slipper spring, to no avail anywhere was able to order a 30 inch long one from you folks, not installed yet so still not sure it’s going to work but it should, I hope ?

Received an answer and explanation concerning the Hitch I was inquiring about.

Jameson was very thorough and knowledgeable and helped me make the right decision on the replacement electrical panel with converter. My electrician agreed also.

Thanks so much for the helpful answer and taking the time to do the research. Be blessed.

To date, all questions and concerns have been answered to my satisfaction. I like the "friendly" attitude of the responses,

Responded with the exact information I needed. I will be buying both the kit and the spare seals when I get home.

We bought a 1 e74GV etrailer Electric Trailer Jack w/ 7-Way - Drop Leg - A-Frame - 22-1/2" Lift - 5K
back in August. It quit working. I called the company, Josh is out all week. I spoke to the receptionist. She said in order to use the warranty I need to remove the jack and send it back to them at my expense. They have a discounted shipping account but won't use it. I have to pay to box it up and send it back in order for them to send a replacement. I would think I could take video/pictures of this not working, take a picture of the cord cut (to show I'm not fibbing) and they would replace it...but no. I have to send it in. I find this frustrating and don't feel like this is taking care of the customer.

Thanks again Jameson. I know I can always count on E-trailer to provide concise on time information relating to any & all products. In an instant information world, E-trailer is the only online retailer who consistently delivers personalized responses in a timely fashion.

Robin has some keen insights into the weight distribution configurations and asked very appropriate questions to make me think.

Robin was very knowledgeable and helpful with my trailer questions.

Etrailer provides great products and excellent support. Robin, in particular, offers top-notch customer service. Highly recommended.

she clarified what i was looking for unfortunately not something you sell.

I purchased a “etrailer” branded electric jack and it lasted two trips. The jack seized up and stopped working. The jack lasted less then two months and the company’s response is for me to pay to ship their broken part back for repair. Products should work as stated and not fail after its second use. Very poor customer service and extremely low quality products. Do not use etrailer.com I suggest Amazon or others before this company.