ETravelSim - Travel eSIM Reviews 741

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers had a great experience with this company. Customers are really happy with the ease of installation and the straightforward setup process, often highlighting the quick activation with QR codes. Many people praise the consistent and reliable data service, noting that it works well in various locations. The customer service team is frequently commended for being responsive, helpful, and efficient in resolving issues. However, some people were dissatisfied with the product and service, reporting that their eSIMs stopped working or had unacceptably slow speeds after a short period. A few other people also felt that customer service was unprofessional or unresponsive, with some mentioning generic replies or unanswered support chats.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting hassle-free and... See more

Product

People report ambiguous experiences with the product. Many customers praise the eSIMs for their reliability,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the exceptional, fast, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and speed of... See more

Response time

Customers had ambiguous experiences with response times. Many consumers praised the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to try ESIM for US holiday and this company had the best price and reviews so opted for them for a data/call package. Ordering and installing on iPhone 14 was so easy and as soon as landed I... See more

Company replied

Rated 5 out of 5 stars

eTravel Sim is highly recommended for all travelers worldwide, with exceptional services and 24 hour costumer services for any internet connection issue. Next on my travel, ill always carry my etravel... See more

Company replied

Rated 5 out of 5 stars

For the second time I’m user from etravelsim: travelling in Turkey. It’s very easy to buy online& Install with QR Code; less dann 3 minutes. After landing I need to drive quickly -with navigator... See more

Company replied

Rated 5 out of 5 stars

I bought several eSim with this company and everything went great! I’ve been in Serbia and Turkey more than once during those past 3 years and tried different type of eSim. They are very trustworthy... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service
  5. Travel Aggregator

Written by the company

ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.


Contact info

4.0

Great

TrustScore 4 out of 5

741 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

SCAM!!!!!!! ALERT!!!!!!!!!

Internet did not work, only rarely. When I contacted them they suddenly introduced me to the fact that the data is NOT unlimited but rather 4GB a day which I was not told about whilst I was purchasing, it is a SCAM, and once I asked for a refund they said I can only get refunded what I have not used which makes no sense as it is meant to be 'unlimited’

May 26, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Suzi, Apologies for the inconvenience caused. Our unlimited plans are created with the fair usage policy and this is written on the product description as well.

Let us check check your case and get back to you.

Team eTravelSIM

Rated 1 out of 5 stars

Terrible experience with eTravel DIM

Terrible experience with eTravelSIM. The internet kept cutting out constantly, making it completely unreliable. On top of that, there's a daily limit of just 4GB, which runs out ridiculously fast — and once it's gone, the connection becomes almost unusable. Definitely not worth the money. I paid for UNLIMITED INTERNET WHILE ON HOLIDAYS, NOT FOR 4GB A DAY. If i was aware of that o would never have purchased from Etravel sim.Would not recommend if you need stable internet while traveling.I wish I did more research before buying Limited 4gb "unlimited " internet.

May 25, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Paulina, Apologies for the inconvenience caused. Our unlimited plans are created with the fair usage policy and this is written on the product description as well.

Let us check check your case and get back to you.

Team eTravelSIM

Rated 1 out of 5 stars

Pants

Been trying all day to get my esim to work, I've used others with no problem but the qr code won't scan properly, I can't activate the esim and the help desk hasn't messaged or emailed me back.

May 24, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Apologies for the inconvenience caused. We are looking into and get back to you shorlty.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Good deal

Good deal
Good value for money. This should be advertised more at the airport (Agadir) so people can purchase a safe alternative.i got aggressively panhandled at the airport and threatened the sellers with the police , searched online and got this deal. had a good signal coverage throughout the holiday. Thankyou

May 17, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Paddy Moran, Thank you for posting the review for our services. We are glad to hear about your experience with our eSIM.

Team eTravelSIM

Rated 1 out of 5 stars

If you value you safety while roaming then do not use!

Fraudulent company that deletes all the negative comments from disgruntled customers on their facebook page! When i went to write a review there was 5 comments on their latest facebook post. 30 minutes later all comments vanished including mine! Purchased what was supposed to be a 7 day unlimited data plan. Halfway through the first day the Internet went very slow to the point it was unusable leaving me stranded in the middle of Morocco with data, no way to find my way back to my hotel. unable to send or receive WhatsApp due to the unbelievably slow connection. They have hidden conditions that will leave you stranded in the middle of a country with no data. Customer Support is non existent when finally getting a reply they informed me that I had used 4gb of data and that I will now have reduced speed (speed that is not usable in any case not even to make a WhatsApp call). I informed them of my issue and that I didn't understand how I had used 4gb already! When checking my data usage I had actually only used 1.5gb. DO NOT USE IF YOU WANT TO ACTUALLY RELY ON YOUR DATA WHILE IN ANOTHER COUNTRY.

May 21, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Thomas Cookson, At the outset, please accept our apologies for account of the inconvenience caused to you. The unlimited packs are created with the fair usage policy by the network providers. We are infernally checking these cases and will get back to you.

Thank you!

Rated 5 out of 5 stars

helpful customer service after they…

helpful customer service after they refunded me for accidentally buying the wrong esims, used whatsapp to contact them was hassle free will be using again in the future

May 21, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Dan Jep, Thank you for posting the review for our services. Our priority is to resolve the customer's request/complaint promptly and to provide with hassle free services.

Thank you
Team eTravelSIM

Rated 1 out of 5 stars

Scammed

Just bought a travel sim from them only to find out that the code they sent has already been used. (I watched the youtube video and followed botht the video and the instructions wirtten on their website. I also tried to use both the actovation code sent to me via email, and the qr code sent, neither working and both stating similar messages; that the code has already been used.) They have not replied to my messages, unfortunately I feel like I have been well and truly scammed. The only thing for me to do now is report them to my bank and hope I can get my money back... given my experience, I would not trust them at all!

May 21, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Hope Allis, Apologies for the inconvenience caused. Let us assure you that we are here to assist you and provide you with the best possible support.

We are investigating this case and get back to you.

Thank you!
Team eTravelSIM

Rated 5 out of 5 stars

Purchased 2 eSIMs

Friendly and polite Customer service, resolved my issue.

May 20, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Adil, WE are thrilled to hear about your feedback for our services.

Thank you so much for the 5 star rating

Team eTravelSIM

Rated 5 out of 5 stars

Reliable eSim.

Have used this service twice - once in Hong Kong and then in Sweden. No trouble connecting once I arrived in the country and had not encountered any problems throughout each stay.
Will use again and fully recommend them as they seem very efficient and reliable!

May 19, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Peaches We are thrilled to know that you found our eSIM services reliable and you recommend our eSIMs to others.

Thank you for sharing your experience.

Team eTravelSIM

Rated 5 out of 5 stars

Just Amazing ♥️

Very easy to use and very fast and reliable internet. Will use their service again. 😇

May 17, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear John, thank you for posting the review for our eSIM services. W are glad to know that you found our eSIM services reliable and will use them in the future trips also.

Thanks
Team eTravelSIM

Rated 5 out of 5 stars

Very good sim and service

Very good sim and service

May 6, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Ali, thank you so much for posting for the review.

Team
EtarvelSIM

Rated 5 out of 5 stars

skeptical first timer

was skeptical as a first timer, to purchase eSIM online but i guess i was lucky to get a reliable and efficient provider :-) my eSIM worked from day one and still works now. Was in France, germany, now in Croatia and still moving :-) thanks much! It is super nice to stay online from roads trains buses boats too!

May 6, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Maria, Thank you so much for sharing your experience. Our eSIMs work smoothly so that our users get the best experience on th go.

Thank you for posting your review for us.

Team eTravelSIM

Rated 5 out of 5 stars

They help you 24/7

They help you 24/7
Trustworthy
The best operators for the best price

May 13, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Mira Smith, We are thrilled to know that your experience with our customer care team was satisfactory and trustworthy.

Thank you for your review.

Team eTravelSIM

Rated 5 out of 5 stars

Nice app for travelers

Nice app for travelers

May 12, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Kman, thank you for giving 5 stars to our services.

Team eTravelSIM

Rated 5 out of 5 stars

Great data eSIM

Great data eSIM. Bought for US. Great customer support

May 2, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Thank you so much for posting the 5 star review for us.

Team eTravelSIM

Rated 5 out of 5 stars

Perfect WIFI Connection in India

I visited India and initially chose a different e-SIM provider. However, the Wi-Fi connection was extremely poor, so I switched to e-TravelSIM.

The e-TravelSIM connection was flawless! I'm absolutely thrilled and can definitely recommend this provider.

May 8, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Mario N, thank you for sharing your experience. Our aim is to provide the hassle free and best in class eSIM services to our customers.

Thank you
Team eTravelSIM

Rated 1 out of 5 stars

Vorsicht!!! Geld ist weg.

Vorsicht!!!
Es funktioniert nicht,
Das Geld ist weg
I just laugh. I tried to resolve my issue with you via PayPal.
That didn't solve the problem.
I didn't get my money back from you.
I'm giving the money to you as a gift. I just want to warn other customers not to deal with you.

May 7, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Hi, Apologies for any inconvenience caused. Kindly share your order number with us. Let our team connect with you and fix the problem.

Thanks
Team eTravelSIM

Rated 5 out of 5 stars

Unlimited data for 5 days in Spain

Unlimited data for 5 days in Spain. Simple as 1 2 3 to activate . High speeds and excellent coverage.

April 27, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear, thank you for sharing your experience. Our aim is to provide the hassle free and best in class eSIM services to our customers.

Thank you
Team eTravelSIM

Rated 1 out of 5 stars

Unlimited DaTA don’t work

I bought unlimited DATA in Turkey for 7 days.

Unfortunately I can’t use it as every day after 8pm the internet is not uploading anything at all.

The sigh of internet still appears as valid but it’s not and again in the morning everything works….

Feels like you used your data for the day and they are cutting it off, but unfortunately I almost not isso h the phone during the day time.

May 3, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

HI Martynas, Apologies for the inconvenience caused. Kindly send your order number so that we can check and assist you better.

Looking forward to your order details.

Thank you
Team eTravelSIM

Rated 5 out of 5 stars

Excellent coverage matched by excellent customer service.

The esim I purchased from them offered excellent coverage, and when I placed a mistaken order the customer service was amazingly friendly and fast. I had a refund within half an hour.

May 6, 2025
Unprompted review
ETravelSim - Travel eSIM logo

Reply from ETravelSim - Travel eSIM

Dear Rafael Wiederkehr, we are glad to hear about your experience. Thank you for posting the review.

Team eTravelSIIM

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