Clover Europe Reviews 

AVOID CLOVER CARD PAYMENTS!
I recommend avoiding Clover for card payments, in 9 months they doubled their card fees. And expect a £480 termination fee (despite the rep advising this would be £150). The local sales rep is now denying responsibility. He even when signing me up warned me of the competition DoJo doing exactly what Clover have done.

Takes forever to get through to customer service, if they answer at all.
I've been having problems with my machine for the last year. Clover have now agreed that my machine is never going to work in the area I'm in, isn't fit for purpose and there is nothing they can do to put it right.
I said that case I'd like to terminate my contract in the grounds it's not fit for purpose . I was told I have to pay an exit fee or continue paying for a machine that doesn't work and never will.

If I want to raise a complaint, it'll get looked at in a couple of months time.

Card machine stopped working, rang CS what a waste of time, as it was after 6pm cannot get a replacement machine for 48 hours. I run a hotel with a busy bar and restaurant and cannot afford to be without a working card machine.
They said they use DPD, I said use someone who can do it or jump in a car yourself. I pay fees for this. What a joke have you to call at 9 in the morning to try and get someone to replace my machine, but they will not be able to do it that day either

The card machine went into limp mode and wouldn't work at all. Having spoke to customer services we were told we would receive a replacement the following morning, that was the same model. However the replacement machine never arrived that morning. When ringing customer services to ask of its whereabouts they said they didn't have any replacements models. However 10 minutes later when the another employee rang, they said they had plenty of replacements to send out. 48 hours after the initial phone call the replacement arrived. Although once this new card machine was plugged in, this machine also didn't work. Once speaking to customer services yet again, they informed us that although they had sent a replacement out, our "new machine" was a refurbished one that hadn't been tested prior to being sent out according to the lady. Once again left without a working machine we were promised that a machine would be delivered the following day, and to no surprise this didn't arrive for 3 days. In total the salon was left for 6 days without a working machine. Not one person in the clover customer services provided enough support to help get any machine up and working, or even be delivered within the time frame that was stated. As a small independent hairdressing salon the service provided by clover took stylists away from paying client to try and rectify the problem as well as other employees having to contact clients and inform them that they were not going to be able by card.

Not the best service by far, its hard to speak to anyone you have to wait a long time. Then you get misleading information. I've was waiting for my funds to be transfer when i didn't get it, it took me a long time to figure out why this was. Nobody seem to have a clue. Now i have to wait another week to received funds, not cool at all MID 520334511221269. G D Sandham. 161 Lavender Hill, SW11 5QH

Told verbally if we sold our shop that we could pass the terminal and contract on to the new people.
Then we were told we can't and are charging us £408 to exit. Then they want us to ask the new people to use Clover!!!!!!
Absolutely no way!
We've advised the new owners that Clover customer service is atrocious and to steer clear. Looks like they are going with another provider😁.
Now if Clover had played ball, the system would have seamlessly ported from our business to theirs.
Not impressed in the slightest.

We've sent the merchant number through 3 days back but as you've not bothered making contact here it is again

520334511437758
Tell 07419837428
Andrew R Waites for Black Sheep Traders Ltd

This company is scam. their agents call you and takes basic details and even send you confirmation mail saying there are no hidden or monthly charges. but once you receive the contract via docusign its all different. Here how these scammers will approach you. First they will tell you there is no hidden or monthly charges and they will send you contract via docusign. Do not open this contract sent to you in email. I repeat do not open contract. If you open then they will put in contract even if you not signed this contract. this is exactly happened to me. I opened the contract and shocked to see monthly charges and other many charges. I have not signed the contract and closed the contract. these guys signed the contract and put me in the contract forcefully. even the contract pdf document showing the different IP address they said that I have signed the contract. I reported this scam to Financial Ombudsman Service and they are looking into this issue. These scammers still sending me invoices and asking me £600+ to close the contract which I have not signed at all. I called these scammers and explained every thing but realised that I am asking scammers for justice. Stay away from this company guys. save your self.

DO NOT USE THIEVES

After four years of turnover over £27,000 per month
I have been trying to change our address and bank details on the account, but they don't answer. I have been trying to contact Clover regarding the details change and sent the info—no contact from Clover. I phoned Clover. After being transferred ten times and still waiting, they have £ 5,000 of our money from last weekend. Luke is supposed to be out of contact. He is never in the office or away from his desk. They seem to be combining us off to hang onto the money. We can't even get the paperwork to change the account - our legal team has advised me to go to small claims. It is a shame, but when you think something is safe and find out from the reviews below, this is how they make their extra income.

I have been trying to contact clover re change of details. Sent info across. no contact from Clover. Phoned clover. After being transferred 4 times and still waiting after 32 minutes gave up!
In process of looking for another provider

You have to laugh, so you don’t cry.

Our issues have been ongoing since September 2022. And all we wanted to do was move one address, and update our bank account.

These guys are so bad it’s beyond a joke. We’ve lost all confidence in them and can’t wait for our contract to expire.

Simple changes to business address’ or bank accounts take mountains of paperwork, hours of phone calls, and months of time. All which lead to a dead end.

We have been trying to change our business bank account for 4 months now. We have completed the same paperwork 4 times with different people, and we’re still no closer to where we want to be. In fact, we’re in a worse position. They have updated the bank account that takes our money, but not the one where we receive our money. Therefore, they’re now taking money out of an account that has no money in. It’s mind boggling.

Local sales man said has he was local any problems he could easily sort! Filled in forms id - ridiculous amount of forms and verification. Waited for link for virtual terminal and temporary password called after a month they had wrong details emails - went through again all verification and then again a wk later! Contacted them again had email stating it had been resolved but still no access even though I have now paid Two months for somthing I have no access to! Very disappointing not at all what I expected If I had read the reviews before I would not have chosen them. I have now informed them I no longer require there non existing services and gone elsewhere.

This company has inundated us with unnecessary paperwork and heavy-handed phone calls. We have signed no agreement with them, and despite having returned their equipment over a month ago they are now claiming almost £600 from us for early termination penalty fees! They have been unbelievably incompetent, discourteous and impersonal. The Basildon team seem particularly inept and unpleasant. We would warn anyone serious about sanity in their business to keep well away from Clover despite the initial lure of their apparently low commission fees.
Your Ref: 878055869886
Subsequently, late June, via the TrustPilot response facility (see below) we received the same anodyne apology (?) as others have done. This seems to be produced by AI as the wording is always exactly the same for all clients. They ask for your Merchant ID so they can”investigate” with the suggestion they want to try to resolve what went wrong. If you don’t provide such information, it is within the scope of TP to take down your review as if it is unsubstantiated. So, we have given our ex-Merchant identifying details (having already supplied their reference above). All that has happened since is that we have received ANOTHER threatening and impersonal letter, demanding more money, and warning that we will be reported “to debt collection agencies and credit reference agencies” as well as the potential to “claim payment” for financial equivalence of unpaid Service Agreements (when we have never signed any such agreement!) . Their letter’s sign-off from an anonymous Collections Manager is absolutely typical of their nineteenth century approach to customer relations. No wonder they score so low!

Absolutely a useless company customer service is non existent we signed up 7 days ago got business details wrong wouldn’t change them decided to go somewhere else now they want to charge a exit fee for 7 days of poor service after numerous emails never got one phone call to solve issues very bad experience all round

Beware of this company completely scammed us

DO NOT CHOOSE TO WORK WITH THIS COMPANY IF YOU HAVE A CHOICE!
After working with the original company for over 11 years, 'Clover' has taken over, and we now have a huge issue with unpaid amounts of money taken on PDQ machines, that are not being credited to our bank account.
Up to now, I am being palmed off with 0 care or accountability, which is hugely frustrating and time-consuming.
Of course I'll amend this review once this problem reaches an outcome, I'm just blown away by the complete lack of diligence.
COME ON CLOVER - SORT IT OUT PLEASE!

I’m customer of Clover card processing, about 5 weeks ago I needed to change the bank I used to receive the payments from Clover, a very simple request, I’ve now filled in the same two forms many times and they still haven’t sent me my outstanding payments.
I run a small cafe and this is endangering my business.
I strongly advise against using this company

It took them 48 hours to sign me up. I had to change the company bank details which took them 28 working days for the funds to arrive to the new business account.

Whilst they are very fast when it comes to sign up a new Customer, once you are signed up, things goes wrong: they will keep you waiting forever on calls,
too many calls and endless emails with lies after lies, which resulted in them holding my funds for 6 weeks. Useless customer service . Stay away

Worst company I’ve ever encountered.
First data / Clover is just a joke.
Can’t wait to move the new provider

Wish I’d of read these reviews before being blagged into signing up with these cowboys! Zero customer service? exspensive aftermarket purchases required that wasn’t made clear during sign up stage! Nowhere to be seen since signing up. I’ve been stuck with an Epos system that we can’t use for 3 weeks now and still no idea when it might be able to be used! Rang up on Monday to complain, heard nothing by Thursday so rang again, to be told someone would contact me Friday to tell me they had my complaint and that it would be dealt with in 40 days after! Avoid like the plague is my advice.

Received email from First Data telling me service statement now on line to view.had a couple of queries as only open account in October rang customer service number which was on account. Said unable to help me as they had no information about me, i.e. my name etc etc. And I would need to write a letter explaining who iwas telephone number bank account number etc. Told net pay no longer existed and clover had taken over in January. I explained I had no intention of writing in all this info was on the lease/contract I signed at the time Clover should write to me explaining the changes.
On phone for 50minutes and got no where. This isn't the first time I've had these useless telephone calls.
Absolutely waste of space.