SUPER73 B.V. Reviews 624

I’d like to thank the Super73 customer care team for their fast and efficient responses in handling any issues. Your support has been truly appreciated.

A special thanks to Ramoncito Pacia for the outstanding help and dedication — you’ve been incredibly helpful!

Excellent service and amazing support
I had a great experience with Super73 customer service. The team was very responsive and professional, but I especially want to highlight Ramoncito Pacia — he was incredibly helpful.
Ramoncito assisted me through every step, answered all my questions clearly, and really went out of his way to help in all situations. You can tell he genuinely cares about the customer and finding the best solution, not just closing a ticket.
Because of this level of support, I feel confident continuing with Super73. Big thanks to Ramoncito for the outstanding service!

Asked help to find new part and after quick messaging between support i did get my part ordered. Even from finland. Support was superb and helpfull. Couldn't ask better experience. thank you very much

I’m really happy with my Super73 order — the bike arrived on time and everything works perfectly.
However, the box was completely damaged when it showed up (luckily nothing inside was broken), and I was told by Super73 support that the bike would come with the Pro 750 battery, but I received a 500 instead.
Overall great product, but the battery mix-up and the condition of the packaging were disappointing.

Great service. Friendly and empatic people are working here. Thank God i’ve got a new accu because of warranty. Thanks again.

Always happy to help, customer service is always super motivated to come up with a good solution for the customer. Really appreciate your service! Also, it’s amazing to see how they developed over the years. Spare parts for example have become easily available these days. Keep it up guys!

The bike was delivered not well prepared (suspension, pinion gear).
Disappointed as well by the motor assistance mode.
After have checked these points by an official reseller, the after-sale service doesn’t answer anymore

The best and safest to shop with you!
Original parts and fast deliveries
Recommended 110%

You are alone

Once I found out who to contact things went very smoothly.

The local support was ungood though :-|

Best bike on the planet. But fix the app for all 4 driving modes. Sometimes it takes a few minutes to have a working connection.

Support at Super73 has been always top notch. Fast replies and helpful anytime to sort out and solve any problem.

Very good product and excellent customer service

Bike broke down after warranty expired and it is out of commission now for over a month. Slow response rates, slow shipping, necessary parts not in stock.

good experience, after sale top

Expedient delivery of the part needed

Good job for the team👍🏼

The support was understanding and very helpful. Thanks to Arkham I am enjoying my bike again!

15€ delivery for an accessory, delivery driver never came to deliver to my house and took my parcel back in the depot.
I drove there and picked it up , and now they won’t provide me with a return label because in the tracking it still says that package awaiting me to pick up(1 month lol)
Super73 Customer support also sucks, I am getting one reply every five days.
I am wondering how they are still allowed to sell in Europe with this kind of support and behavior!