eu.toucheprive.com Reviews 

Returning products is impossible! They don't respond to emails, so you're stuck with clothes that don't fit. Plus, all your money is gone. Worthless company. Scammers, because they don't speak to you and don't email back.

I bought an item which was supposed to be delivered to Paris. While delivery company sent a notification that the order was delivered, I did not receive anything. I emailed Touché Prive 3 times and no one responded my emails. I am now look into filing a formal complaint.

Return takes time !!! More than a Month.

I bought items from this website and I received one uncomplete item and one damaged item. Many of others did not suit.
I returned all the items I dont want as the return policy gives me the right following the instructions from you.
It has been more than one month I didnt get my refund and the worst is that I sent you more than 3 emails to ask you about it with no answer from you.
I am really upset and surprised, this was not the first time I buy from your website, but I think it will be the last time if I dont get my refund.

Unfortunately, this company cannot be trusted.

Before placing my order, I carefully checked whether returns were possible. The website clearly states that items can be returned within 30 days, which is exactly why I decided to make the purchase.

When the clothing arrived, I realized that some items needed to be exchanged for a smaller size. However, when I tried to initiate a return according to the company's instructions, I was informed that this shirt could not be returned under the company's terms and conditions. As a result, I am unable to obtain a return label (e-ticket) and send it back.

These are ordinary clothing items. I have already sent an email to the company, but to this day I have not received any response.

Later, I discovered that I am not the only customer facing this issue and that this appears to be part of the company's policy. Unfortunately, I feel misled and disappointed.

Clothes are good quality, but they are missing small sizes

I ordered for Poland, in the beginning of may and i had initiated a partial refund for clothes which are too big on me.

It is june and i still do not get at leas answer from the support, neither money.

I did not check the reviews before, as i saw the shop on Zalando so i took it as a trustworthy source.

Seeing the bad reviews related only to the refunds and support communication - made me upset as i think i will not get money back.

I ordered through revolut so for me it is an easy process of refund.

Hope the shop can see it and change as there good unique clothes - but due to such issue i will never order from that shop again

This company is a big joke. The reviews here are truth. I send them an e-mail, literaly few hours later to get it delivered to a parcel shop, no response. I needed to fix it by myself. The items were delivered today, terrible quality. I wanted to refund it today, says that those items are not refundable! Two skirts are not refundable! Touché Privé, my order is EU22121. I suggest you to fix the problem and to REFUND MY MONEY! You have enough bad reviews here

The sizes dont fit and i want to return but system doesnot allow me. I also tried the customer service but no one reached me..

I have been trying to return items and get my money back without sucess. There is no response from customer service, the return registration did not give me a return label and it does not let me return 2 from 3 items. This is clearly a scam.

I placed an order on May 14 and, to this day, I have not received the product.

What is even more concerning is the complete lack of communication. I have sent 4 emails to customer service over several weeks and have not received a single response. No updates, no explanation, no attempt to resolve the issue.

This level of service is unacceptable for any online retailer. A paid order has been left unresolved and completely ignored, which raises serious concerns about reliability and customer care.

At this point, I have no product, no tracking clarity, and no support from the company despite multiple attempts to contact them.

I expect an immediate response and a clear resolution, including either delivery of the order or a full refund.

I have sent a return package which was received by Touché prive one month ago according to tracking data. I have not heard anything from the company. I have desperately tried to find a phone number and the company is not responding to my messages. Seeing that I am not the only one who has experienced this I am considering going to the media or pressing charges for theft

I had a very disappointing experience with Touche Privé.

I ordered several clothing items, and according to their own return policy, items can be returned within 30 days as long as they are unused and in original condition.

However, when I tried to submit a return request through their return portal, ALL items were marked as “non-returnable” with the message: “Does not comply with our returns policy.”

These are regular clothing items and clearly do not fall under any exceptions.

I contacted customer service over a week ago and received no response at all.

This is very concerning, as it appears that they are blocking returns despite stating otherwise in their policy. This also raises serious questions regarding compliance with EU consumer law (right of withdrawal within 14 days).

At this point, I am forced to escalate the issue further.

I would not recommend this company.

This is by far the WORST experience I got with a brand. I returned my item more than 2 months ago, sent at least 10 emails, tried to contact them through Instagram, I NEVER got any reply nor refund, I am still waiting. Can someone get back to me with my refund ???

I returned my order EU21518 on the 5th of May and it was delivered on the 7th of May. This has been confirmed by PostNord which is the shipping company. I have emailed the company three times to ask about my refund but no answer and still no refund. There is no other way to contact the company. This company is a fraud. What can I do to get my money back?

Tuesday 12th May I ordered two skirts from the webside. The money has been paid, and the order is “accepted”, but then nothing happens. I tried to write the company two times, but no answer. I have to wear one of the skirts for a wedding next month, but I don’t know anything about delivery time - on the webside it said 2-3 working days. This is now 8 working days since. Can’t recommend this webshop.

Buying from this store is like the lottery. If you win and love what you bought it’s all good but if you don’t good luck trying to get a refund. I waited 4 months for my refund then had to file a credit card dispute to get my money back. They’re very responsive at the beginning and will give you all the refund instructions but as soon as you send in your items they won’t respond unless publicly shamed on social media.

I just love the clothes I bought. Very beautiful and good quality.

Sending wrong items and do not process returns!!

There was a Problem with delivery and after a mail from my side the company reacted quick to solve that.
I would appreciate, if the parcels where much smaller, so they fit in my own post box….most of the dresses are small and the wrapping so big…👍✌️

I sent you the order (EU20390) back on March 11, 2026, and you still haven’t refunded my money (1042428001419880740052).
I have contacted you, but you are not responding to my emails.