eu.toucheprive.com Reviews 

After 8 months still waiting on my refund!!! The first time they said that they didn’t received it, but I had a confirmation mail which it says they received my return!! After forwarding this email to them, they wanted to investigate by asking their depot. I’m still waiting after several reminders. Shame on you Touche Prive!!

I did not like the size

My order hasn't shipped in two weeks and the company is not responding on any channels, all while posting on social media. Horrible experience, I wouldn't recommend ordering trough their website.

Very disappointing experience with Touché Privé.

Order number: EU20236

I wanted to return my order because the quality of the items is very poor and not as expected. My return request was approved, but no return label or return form was included in the package. The instructions clearly state that these should be inside the parcel, which makes it impossible for me to complete the return.

The provided return instructions are incomplete and unclear, and without a return label I simply do not know how or where to send the package back. I have also tried contacting customer service, but it feels like no response is coming back.

At this point, I am still unable to return my order or receive my refund. Very frustrating experience and disappointing customer service.

I was very happy with the jacket I purchased so I ordered it in another colour, however it was missing the belt and customer service are ignoring me. Disappointing as they do have some unique items.

I am updating my review as customer service did eventually reply and offer solutions, they were slow to respond but once they engaged they were very quick to respond to every email.

I have tried several times to contact them by email, as there is no return label in the package and I therefore cannot send the package back.
It is also not possible to contact them by phone.
Order no: EU199778

I HAVE NOT RECEIVED ANY PACKAGE. THE TRACKING SAYS IT HAS ALREADY BEEN DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING.

I HAVE FILED A COMPLAINT BY EMAIL AND THE STORE IS NOT RESPONDING TO ME.

frustrated with Touche Privé. I placed my order and made the payment on December 31, and despite returning the item as instructed, no one has responded to me, nor have I received any refund. This lack of customer service is unacceptable.

An update I have received my payment for the order thanks!

I returned my order two months ago and still haven’t received a refund. The items are very expensive, so I can’t afford to be without the money. According to Hermes, the return was delivered a long time ago. What is this about? Are you treating new customers like that ?

I bought a winter coat from Touche Prive, it wasn’t cheap. I only wore ita few times and almost immediately the seams in both pockets came apart, leaving holes. I have never owned a coat of such poor quality. I strongly advise against buying it. On top of that, the material becomes freezing cold in low temperatures, like an ice pack, even though the coat is supposedly meant for winter. I do not recommend it to anyone. The quality is absolutely terrible.

Hi...be aware before you are ordering and returning the items in this brand. I have returned my cloth to this company in 17 th December and since then I am constantly emailing them to report a return on Klarna as I bought the item through Klarna. But they didn't reply. Yesterday Klarna has changed me the money for the returned item as this company did not report a return. This is extremely unprofessional disappointing and annoying. Now I will take legal step against them if they don't take a step and refund my money and reply back to my email. DEAR CUSTOMER BE AWARE OF THIS.

I GOT THE REFUND TODAY (16th Jan) IN KLARNA. THANK YOU VERY MUCH. THEY SHOULD IMPROVE THEIR RETURN POLICY.

Hello,
I purchased items from you that I returned on December 18th.
I checked the tracking information on the postal service website, and it was indeed delivered to you on December 19th.

I haven't received any emails from you, nor any information regarding a refund.

Could you please tell me when I will receive my refund?

“There was a small problem with my order, but your customer support, quick response, and the way you resolved and compensated it were excellent. You really left a very positive impression on me. Thank you!”

Update: I have now been refunded for the missing item. Thank you to the customer service team for handling and resolving this matter.

Beautiful items! Fast delivery. Costumer service was helpful and offered a great discount upon a slight misunderstanding regarding a retour.

I am writing this review out of extreme frustration with both the incomplete order and the complete lack of customer service.

On 18 Nov, 2025 I placed an order for the Pleated Chiffon Dress with Binding Belt (Red / S). The dress arrived on time, but it was delivered missing the binding belt, which is clearly listed as part of the product.

I immediately reached out to the company via email on November 20th to report the incomplete item and ask for a resolution (either the belt shipped, or a return/refund process).

It is now 16th Dec, 2025, and despite sending multiple follow-up emails, I have received absolutely no response, acknowledgment, or resolution from the customer service team in over four weeks.

This level of service is completely unacceptable. I am left with an incomplete item and no way to contact the seller to fix their error. I would strongly advise potential buyers to be aware of the extremely poor after-sales support provided by this company.

Order was returned and I never got my money refunded, customer service isn't replying to my emails and no cutomer service number in The Netherlands.

The sizes are not right, most clothes are short in length and that is a pity because the collection is really beautiful. It's a shame!!!

I returned my order to this company almost three months ago, and I still haven’t received my refund. I contacted their customer service multiple times, and each time I was told there were “technical issues” and that I needed to wait, but they never specified how long. Since then, they have stopped responding to my emails completely.
This level of service is extremely disappointing. I followed all return instructions, shipped the item back, and provided proof, yet I’ve been left waiting for months with no resolution and no communication. I’m posting this review so other customers are aware of the ongoing issues with refunds and customer support.

Haven’t received my order and they don’t dare to reply to my claim while it has been more than 48hours. I should have been more conscious about the reviews claiming that it’s a scam, because it’s indeed is, don’t buy from them ! Yet they dare to answer that it was delivered but it wasn’t and they don’t even respond to mails I’m gonna report them asap. Never order from there!