Wrangler Online store Reviews 459

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the quality of products, noting issues such as jeans ripping after a short period, fasteners detaching, and materials being cheap or not as described. Customers also frequently encountered problems with their orders, including incorrect items, delayed shipments, and orders not arriving as expected. The return policy was a major source of frustration, with many struggling to return items or facing unexpected fees. Conversely, a small portion of people felt satisfied with their purchases, highlighting good quality, perfect fit, and excellent value for money in some products. Some reviewers also praised the customer service, describing it as professional, understanding, and helpful in resolving issues like delivery problems or shipping detail errors.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many consumers express disappointment... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report their orders arrived safely,... See more

Quality

Clients share ambiguous opinions on quality. Many consumers express disappointment, citing issues like... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express satisfaction,... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers express frustration over being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Jeans, excellent quality, but mens cargo pants, absolutely the worst designed possible. They fit great, but cargo pockets, whatever style are useless to keep anything but a cloth or something soft. Ha... See more

Company replied

Rated 1 out of 5 stars

Wrangler retro jeans poor quality already ripped above rear pocket after 6 months - better quality brands out there don’t purchase Wrangler retro jeans as they are not cheap. Have some Lee and Levi’s... See more

Company replied

Rated 1 out of 5 stars

Purchased several pairs of pants in Nov 2025. By Dec 6, one pair had the fastener detached. I contacted Wrangler for warranty. I had to ship the pants back (rather than upload a photo) before they did... See more

Company replied

Rated 1 out of 5 stars

Canadian shopper here. Don’t do it, just don’t put yourself through the aggravation. I order when the site said “free shipping” but they charged $39.68 for something and did not provide a det... See more

Company replied


Company details

  1. Jeans Shop
  2. Clothing Store
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

INSPIRED BY COWBOYS BECAUSE NO ONE WEARS DENIM HARDER


Contact info

2.6

Poor

TrustScore 2.5 out of 5

459 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad store = bad experience.

September 15, 2022
Unprompted review
Wrangler Online store logo

Reply from Wrangler Online store

I am sorry that you`re experience of shopping with us was not positive one, but Thank you, for taking the time to flag this to us.
If, by now, 22/09/2022, you have not received an email of explanation from our customer care team.
please contact me via email, including your order details to wrangler.pl@kontoorbrands.com - Subject: Complaint -Teresa
I will get back to you as soon as I have investigated further
Regards
Teresa

Rated 1 out of 5 stars

Customer data phishing

Order cancellation due to Item out of stock BUT item is available in the same time. Silly.

September 19, 2022
Unprompted review
Wrangler Online store logo

Reply from Wrangler Online store

I am sorry that you`re experience of shopping with us was not positive one, but Thank you, for taking the time to flag this to us.
If, by now, 22/09/2022, you have not received an email of explanation from our customer care team.
please contact me via email, including your order details to wrangler.pl@kontoorbrands.com - Subject: Complaint -Teresa
I will get back to you as soon as I have investigated further
Regards
Teresa

Rated 1 out of 5 stars

They cancel the order after a three…

They cancel the order after a three days due to "out of stock", and the goods on the website are still available in the same sizes. Explicitly making an idiot of the client to extort data and freeze money.

September 15, 2022
Unprompted review
Rated 1 out of 5 stars

Canceled order

My order has been canceled due to a lack of goods, but the goods are still available on the website.

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

Making fools of clients

The store canceled my order due to the alleged lack of product availability. On the website, all the pants I ordered were and are still available. The store is cheating customers

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

Company exploits customers

A company with a "reputation" turns out to be a regular bunch of scammers who know how to get money from customers and data in a quick way (increasing the mejling base). For a few hours (15/09/2022) there were promotions on the site and many people made purchases. Everyone got an order confirmation but after a few hours, a day, those customers were getting order cancellations. The first reason was technical problems (here customers got a 50% discount code for selected products as an apology), and the second reason was the lack of goods in stock although everything is still available on the site only at different prices. Of course, in the latter case, the customer has no goods, no money, because he paid a significant part in advance and no discount code as in the earlier case. To me this is a planned action on the part of the stores to defraud the cash and data. Now this money will probably take a few days to come back. Wrangler you are just plain scammers. I do not recommend and probably will not shop with you. As you had shortages it would have been easy to send an email the next day, not after 72h. Parody. I am waiting for a concrete explanation of the situation, because this is not normal behavior only thievery.

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

My order was canceled

My order was canceled. According to info stuff was not available but on web page it is still available. Highly un recommend! They do not threat customers seriously

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

My order was canceled

My order was canceled. According to info stuff was not available but on web page it is still available
Highly un recommend! They do not threat customers seriously

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

Very unfair and illegal move from…

Very unfair and illegal move from Wrangler. I've ordered 2 pairs of jeans (15.09.2022), I've paid for them and I have order confirmed on mail. Today I've got mail from them, that order is canceled because of no products availabe, but they have full stock on their site, every size... In Poland it's totally illegal so I'm going to report this to court.

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

Unreliable store

Very low quality of customer service. They sell products that are not in the store - I have not seen anything like this in years. This is a very bad advertisement for the brand and the store itself.

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

Liars Liars Liars- wrangler

1/10/

My 3 orders was cancelled by this store after two days.
First- cancelled because of technical problems.
Second and Third- cancelled due to unavailability of products (products are available still on the store but with higher prices)

Liars Liars Liars Liars please don’t wast your time which wrangler store.

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

That's not how you deal with your own issues

Too bad you've decided you're not responsible for your own mistakes, making your customers unhappy. I've placed a legit order, and you've decided to cancel it without giving a proper explanation. I wish you could manage your own problems betters.

September 18, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service when needing…

Amazing customer service when needing to return an item. Really pleased with jeans and jacket, good quality and especially happy with sale prices. Overall very pleased

August 17, 2022
Unprompted review
Wrangler Online store logo

Reply from Wrangler Online store

Hi Helen,

Thanks so much for your kind review! I'm really glad that our team were able to help you with your return and that you're happy with your products.

Have a wonderful rest of your week!

Best,
Theo
Customer Care Specialist

Rated 1 out of 5 stars

Do not recommend to buy from wrangler.com

Bought Men’s Rooted USA Slim Straight Jean: Mid Blue: 32:32 and found them 2 inches longer compare to five pairs of Wrangler jeans I already had. Besides, they are not slim, but baggy.
Paid return fee, returned them and purchased size 32:30. Received size 32:30 with the right length but even more baggy than the previous. On the top of that the refund was not paid in full. They didn’t refund the taxes. Typical return practice to refund item price and taxes associated with the price.
Total waste of money, no joy!

July 29, 2022
Unprompted review
Wrangler Online store logo

Reply from Wrangler Online store

Dear Rouslan,

Thank you for reaching out to Wrangler Europe with your feedback.

I am very sorry to hear that you have not received the service that would be expected from our brand. We always strive to provide the very best of service and on this occasion we have not met your expectations which I understand must be a frustrating experience.

From your review I can see that you placed the order on the US web shop. Unfortunately, this page is for Wrangler Europe only, however I will be sure to pass your comments on to my colleagues in the US so they can look into this case further for you.

In future, for support within the US please fill out the contact us form by following the link: https://www.wrangler.com/contact-us.html.

I hope this helps and I hope we can rectify this issue as soon as possible.

Kind Regards,
Marco
Customer Care Specialist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look