Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Eureka Direct.co.uk
Thank you for the 5-star feedback — great to hear everything was spot on! We hope to see you again soon, Amanda.
Kind Regards,
Eureka Direct Customer Service Team
Arrived quicky as promised
July 3, 2025
Reply from Eureka Direct.co.uk
Thanks so much for your review — we’re happy your order arrived quickly, Iain! Hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service and very quick…
Excellent service and very quick delivery - will definitely use again
July 1, 2025
Reply from Eureka Direct.co.uk
Fast delivery and an efficient service are always our aims – thanks for noticing! We hope to see you again soon, Lorraine.
Kind Regards,
Eureka Direct Customer Service Team
Great customer service and my order…
Great customer service and my order came in good time.
July 1, 2025
Reply from Eureka Direct.co.uk
We’re so grateful for your support – thank you for the glowing feedback, Celia. See you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Professional company
Professional company that has all the products needed for our first aid and have quick delivery. Highly recommended.
June 30, 2025
Reply from Eureka Direct.co.uk
It’s always a pleasure hearing from satisfied customers – thanks for taking the time. Hope to see you again soon, Doug!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks for the kind words. We’re pleased we could help over the phone and get your order to you the next day. Hope you’ll shop with us again!
Kind Regards,
Eureka Direct Customer Service Team
Great speedy service.
June 20, 2025
Reply from Eureka Direct.co.uk
Thanks so much for your review! We're glad everything went smoothly and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
great speedy service
June 18, 2025
Reply from Eureka Direct.co.uk
Delighted to hear everything went smoothly. Thanks again for your kind review and we hope to serve you again soon Karen!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks so much for the 5 stars – we really appreciate your support, Elaine. Hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Found exactly what I needed
Found exactly what I needed. Very good pricing. Speedy and free delivery
June 16, 2025
Reply from Eureka Direct.co.uk
We’re overjoyed you had a positive experience from start to finish – hope to see you again, Ali.
Kind Regards,
Eureka Direct Customer Service Team
speedy delivery
June 16, 2025
Reply from Eureka Direct.co.uk
So happy to hear you’re pleased with your purchase and delivery – thanks for choosing us, Morgan.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks for your lovely feedback – speedy delivery is something we really care about! Hope to welcome you back, Nicola.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Great to know it reached you quickly – we’ll keep working hard to maintain that standard. See you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Very poor delivery service
Very poor delivery service. We are still waiting for our packages to be delivered. DPD have offered us delivery times outside of hours. The one time they gave us a during work time slot, they didn't show up.
June 12, 2025
Reply from Eureka Direct.co.uk
Thank you for this review, Lee. We are sorry to hear you have had an issue with your delivery. I've passed this on to our sales team, but unfortunately, we were unable to locate your order details. Please can you provide us with further information?
I've sent an information request on Trustpilot, or alternatively, you can contact us at sales@eurekadirect.co.uk or 0800 358 0085.
Thank you for your cooperation, and we hope to hear from you soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks so much for the kind words – we’re thrilled your order arrived promptly! Hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thanks so much, Kay! We're glad you were happy with the price and impressed with the speedy delivery.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Your support means everything – thanks for the great review! Looking forward to welcoming you again, Wendy.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Your kind words mean a lot – thank you! We hope to see you again soon, Wilson.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service, highly recommended.
Both the catalogue & web shop are clear & simple to navigate and we find everything we require. Prices are good & delivery is fast with well-packaged goods.
A great service!
June 4, 2025
Reply from Eureka Direct.co.uk
We're delighted you were pleased – thanks for taking the time to let us know. Hope to see you again.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
It’s fantastic to hear you had a good experience – thank you! Come back anytime, Adrienne.
Kind Regards,
Eureka Direct Customer Service Team
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