Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
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Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good simple quick delivery
December 3, 2025
Reply from Eureka Direct.co.uk
Thank you for your review! We're glad to hear you found the process simple and the delivery quick. We appreciate you choosing us and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind review, Abdell! We're really pleased to hear you were happy with our customer service. If you ever need anything in future, we're here to help.
Kind Regards,
Eureka Direct Customer Service Team
Excellent service/next day delivery
December 2, 2025
Reply from Eureka Direct.co.uk
Thank you so much for the 5-star review! We're delighted to hear you received excellent service and next-day delivery. We really appreciate you taking the time to share your experience and hope to serve you again soon!
Kind Regards,
Eureka Direct Customer Service Team
Fast delivery and very good prices
Fast delivery and very good prices. I will definitely buy from Eureka again.
December 1, 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review, Susan. We're delighted to hear you were pleased with the fast delivery and great prices.
We really appreciate your support and look forward to welcoming you back again.
Kind Regards,
Eureka Direct Customer Service Team
Quick delivery and products i needed
I needed a needle bin that the pharmacy didn't have, so it was good they had the one I needed. Delivery was very quick too.
December 2, 2025
Reply from Eureka Direct.co.uk
Thank you for your review. We're delighted to hear that you were able to find the needle bin you needed with us and that your delivery arrived promptly.
If there's anything we can do to make your next experience a 5-star one, please don't hesitate to let us know!
Kind Regards,
Eureka Direct Customer Service Team
I was satisfied with the quick…
I was satisfied with the quick delivery, i do wish they'd do greater reductions of say 20% or 25% rather than the small 5% often touted
December 1, 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback, Terence. We're pleased to hear you were happy with the quick delivery. We also appreciate your comments regarding discounts. Feedback like yours is genuinely helpful, and we’ll make sure it’s passed on to the relevant team for consideration. Thank you for sharing your thoughts and for choosing us.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your continued support, Louise. We’re really pleased to hear that the items you order are always in stock and that our delivery is consistently fast. We appreciate your trust in us and look forward to assisting you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Always a very prompt service.
November 27, 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review. We’re really pleased to hear that you consistently receive prompt service from us. We truly appreciate your continued support.
Kind Regards,
Eureka Direct Customer Service Team
Very good service.
November 27, 2025
Reply from Eureka Direct.co.uk
Thank you for your lovely review. We are delighted to hear that you are happy with our service, and we hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
It's brilliant to hear that your delivery was quick and you were happy with our service. Thank you for sharing your experience.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your kind review, Christine. We’re delighted to hear you found our website easy to navigate and that your order arrived with next day delivery. We really appreciate your support and hope to welcome you back again soon.
Kind Regards,
Eureka Direct Customer Service Team
Excellent
Excellent, easy to use website and ordering.
Found what I needed and the items were delivered promptly.
Very good experience, no problems at all.
November 24, 2025
Reply from Eureka Direct.co.uk
Thank you so much for your fantastic feedback, Hugh! We’re really pleased to hear that you found our website easy to use and that your items arrived promptly. It’s great to know you had such a positive experience, and we look forward to helping you again in the future.
Kind Regards,
Eureka Direct Customer Service Team
Mis-ordered the Buy 2 Get 3rd Free offer…
I mis-ordered re the Buy 2 Get 3rd Free offer, and the missing item was sent out without hesitation - even though it was totally my error!
November 20, 2025
Reply from Eureka Direct.co.uk
Thank you so much for your lovely feedback, Andrea!
We're really glad we could get the missing item sent out quickly for you, even mix-ups happen, and we’re always happy to help. If you ever need anything else, just let us know.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Fantastic to hear, Simon. Thank you for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Professional
The gentleman that I spoke to on the day of my order, was very helpful and ver professional.
Not entirely happy with the price I was quoted. (Was not his fault) but disappointed. The product I was ordering was way mor that I paid six months ago. Way more than inflation allows.
I chose Eureka, as they supplied what I wanted at an affordable price, now more expensive than other suppliers.
Thy could not match what I paid six months ago. Even with a 10% discount.
Disappointed.
November 17, 2025
Reply from Eureka Direct.co.uk
Hi there,
Thank you for your feedback, and we’re really pleased to hear that you found our team helpful and professional when placing your order.
We’re sorry to hear you’re disappointed with the price. We completely understand your concern, price changes are never ideal, and we appreciate this can feel frustrating, especially when comparing to a previous order. While our team did everything possible to offer the best price, including a 10% discount, we weren’t able to match the cost from six months ago due to increased supplier and manufacturing costs outside of our control.
We value your loyalty to Eureka and hope we can continue to support you with the products you need. If there’s anything else we can help with or if you’d like us to review future orders, we’re always here to assist.
Thank you again for sharing your experience.
Kind Regards,
Eureka Direct Customer Service Team
Excellent Value & Fast
Excellent selection, good quality at budget prices. Free next day delivery on very small orders, perfect when in a pinch.
November 18, 2025
Reply from Eureka Direct.co.uk
Thank you for your fantastic review, Miss Green! We’re delighted to hear you were pleased with our selection, quality and pricing, and that the free next-day delivery was helpful when you needed it most. We really appreciate your feedback and hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service and…
Excellent customer service and communication the delivery is superb
November 17, 2025
Reply from Eureka Direct.co.uk
Thank you for your wonderful review, Angela. We’re delighted to hear that you were pleased with our customer service, communication and delivery. We really appreciate your feedback and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Very quick service
November 14, 2025
Reply from Eureka Direct.co.uk
This is wonderful to hear, Mrs Shepherd!
Thank you for your order and review.
Kind Regards,
Eureka Direct Customer Service Team
Great
A great and trusted website, an enormous choice of medical.type goods. Worth looking at.their.catalogue
November 13, 2025
Reply from Eureka Direct.co.uk
Thank you for your kind review, Valerie. We’re delighted to hear that you consider our website trusted and that you appreciate the wide range of medical products we offer. Your recommendation means a great deal to us, and we hope you continue to find everything you need in our catalogue.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your wonderful feedback. We’re delighted to hear you found the ordering process fast, reliable and straightforward.
We really appreciate your review and hope to serve you again soon.
Kind Regards,
Eureka Direct Customer Service Team
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