Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent service
Even though I ordered after the shipping deadline my package arrived the next day.
September 9, 2025
Reply from Eureka Direct.co.uk
Fantastic news, Andrews! We work hard to get orders out fast, and we’re thrilled it showed. We hope to see you again soon.
Kind regards,
Eureka Customer Service Team
Efficient ordering and delivery…
Efficient ordering and delivery service. Any queries are dealt with swiftly and we are kept well-informed, which helps us get on with our day to day processes.
September 8, 2025
Reply from Eureka Direct.co.uk
Wonderful news! Great to hear you had a fast and straightforward experience – thank you.
Kind regards,
Eureka Customer Service Team
fast delivery but you should do greater…
fast delivery but you should do greater discounts and more offers
September 4, 2025
Reply from Eureka Direct.co.uk
Thank you for your review, Terence. We appreciate your comments, and I will certainly pass this feedback over to the trading manager to review.
We always try to offer as many discounts as possible but perhaps this can be reviewed again.
Kind regards,
Eureka Customer Service Team
Very helpful young man
Very helpful young man, when I placed my order. Also very prompt delivery.
September 4, 2025
Reply from Eureka Direct.co.uk
Thank you for your kind words, Liz! We’re thrilled you had a great experience with us.
Kind Regards,
Eureka Direct Customer Service Team
Very quick delivery and items as stated.
September 3, 2025
Reply from Eureka Direct.co.uk
Excellent news, Paul. We know fast delivery matters, and we’re glad we could get your order to you quickly!
Kind Regards,
Eureka Direct Customer Service Team
Professional company all round
Professional company all round. The Website is easy to navigate, prices are great and delivery is swift. Can’t ask for more than that.
September 1, 2025
Reply from Eureka Direct.co.uk
Wonderful to hear our service impressed you – thanks for supporting us, Malachor. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re delighted you found us efficient from start to finish – thank you for your review. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Your feedback on our service really made our day – thanks for choosing us, Roger.
Kind Regards,
Eureka Direct Customer Service Team
Eureka Order - September 2025
Simple Order process with prompt delivery.
Item was very well packaged, and I was kept fully informed of progress throughout the delivery process.
No problems at all, and I will be happy to use Eureka again in the future.
September 1, 2025
Reply from Eureka Direct.co.uk
Delighted to hear you had a smooth experience – thank you for sharing! We hope to see you again soon, Alex.
Kind Regards,
Eureka Direct Customer Service Team
Service I received was second to none
Service I received was second to none, prices are exceptional
September 1, 2025
Reply from Eureka Direct.co.uk
Thanks for noticing the value – we’re proud to offer great prices alongside quality. We hope to see you again soon, Guy.
Kind Regards,
Eureka Direct Customer Service Team
The next-day delivery and paper quality…
The next-day delivery and paper quality are excellent. The only downside is that the rolls are quite small, so they finish very quickly.
August 27, 2025
Reply from Eureka Direct.co.uk
Thanks so much for your review - we’re pleased we could deliver for you. We hope to see you again soon, Mihail.
Kind Regards,
Eureka Direct Customer Service Team
A1 service again
August 28, 2025
Reply from Eureka Direct.co.uk
Your satisfaction is what we aim for, so we’re thrilled to hear your feedback. We hope to see you again soon, Neill.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
It’s fantastic to know you’re happy with your experience. Thanks for choosing us - we hope to see you again soon, Christine.
Kind Regards,
Eureka Direct Customer Service Team
Efficient and informative.
August 26, 2025
Reply from Eureka Direct.co.uk
It’s fantastic to know you’re happy with your experience. Thanks for choosing us - we hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Good choice of products
Good choice of products, accurate description and delivered next day as promised.
August 27, 2025
Reply from Eureka Direct.co.uk
Thank you for leaving us a positive review - your support is greatly appreciated. We hope to see you again soon, Andy.
Kind Regards,
Eureka Direct Customer Service Team
GOOD PRODUCT AND FAST SERVICE WITH…
GOOD PRODUCT AND FAST SERVICE WITH COMEPITIVE RATES
August 21, 2025
Reply from Eureka Direct.co.uk
That's what we love to hear! We’re proud to provide great service, and feedback like yours means everything, Stuart.
Kind Regards,
Eureka Direct Customer Service Team
Prompt Service
Product arrived very promptly & phone query was answered very promptly too
August 21, 2025
Reply from Eureka Direct.co.uk
Great to hear you felt well looked after – thanks for the 5 stars, Jonathan. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We’re so glad everything arrived exactly when you needed it – thank you, David. We hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Just the job.good size plasters at the…
Just the job.good size plasters at the right price.
August 18, 2025
Reply from Eureka Direct.co.uk
Thank you for your feedback, Stephen! We're glad to hear the plasters were just what you needed, good size and great value.
We appreciate your support and hope to see you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Speed and properly packaged
Great next day delivery, have ordered 3 times and absolutely no issue at all!
No damaged or missing items either! Would recommend, and very professional!
August 14, 2025
Unprompted review
Reply from Eureka Direct.co.uk
Thanks for recognising our service - we’re so pleased we could help. We hope to see you again soon, Niren.
Kind regards,
Eureka Direct Customer Service Team
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