Dorothy Perkins Reviews 

Beware of overcharging for returns! I placed an order for a few items and after confirming the order I received an email stating a couple of the items would be despatched directly from another supplier. I was not made aware that I would have to pay this supplier as well as Dorothy Perkins for the separate returns! I will not be ordering from them again.

You have just refunded me £12:50 of a £15.49 purchase, I am thoroughly insulted you haven’t returned my postage and packing payment considering i never got my parcel
Refund me all the £15:49 coz this is a slap in the face after the way you have treated me!!

The blouse I ordered from the Dorothy Perkins website is lovely and fits perfectly. Unfortunately when it arrived it had black marks on the back (looked like oil or grease) and there was also a small hole on the back. I went onto the DP website to start a return but it stated that as the blouse was made by Roman and not DP that I should return this to Roman. I emailed Roman who stated it is nothing to with them as I purchased it from DP, so I should contact them! I emailed DP customer services, I then received an automatic reply saying "deleted without being read"! So I contacted them via Facebook Messenger instead. After about a week of messaging back and forth with DP they finally provided me with a returns label and return note (which was actually addressed to Roman!) You could not make it up. I returned the blouse which was exchanged promptly. But unfortunately this has put me off from ever ordering from DP again, I cannot take that risk that if something is faulty that no one wants to take responsibility for it. It's a shame because I have been buying items from DP for many many years.

Thanks to Nikki S for her quick response and refund when I received a faulty item.

Wow! I thought dodorthy Perkins and Debenhams were a trusted brand. Now they are just scammers, so many hidden costs, lots of items arriving damaged , talk to customer services get promised a refund then don’t receive it. And ….if you want to return an item , be prepared to have to take a day off work to talk to 10 different “customer service” reps that get you know here and say you aren’t logging in correctly. So now I have £300+ of wasted items (I did a huge order as I’ve changed size)

Won’t be using them again, certainly won’t be recommending them. I will actually be warning everyone I know.

This is not the company it used to be

I sent a dress back via the post office on the 17th June 2024. After numerous messages to customer services I am still waiting for a refund or even an acknowledgement that it is being dealt with. Does anybody work in customer services??

I am only giving this 1star as I can not give 0 stars.

I ordered a large number of items from Dorothy Perkins. Items were delivered along with a dress which came from another merchant.

When it came to return the items, I packaged them up and returned them all together as this was a stated option on the returns paperwork.

I am still waiting on a refund for the item as Dorothy Perkins are unable to work out what has happened. I have spoken to about 10 different people, having to explain the situation each time as there is no follow up - I’m just getting passed around from person to person and no one seems to know what is going on! Surely when the parcel was scanned back into their returns department someone ought to have contacted me if this was an issue, but nothing.

What a sad state of affairs from what used to be an excellent company! 7 weeks on, who knows what they are up to! And £1.99 for the privilege of returning items I haven’t been refunded for. Ridiculous!

I ordered a pair of boots earlier in the week and received order number which at first worked great, now 2 days later it says order number not recognised. I have emailed customer services twice now with no reply to see if my order has been cancelled/ delayed or is indeed still arriving at some point. Absolutely terrible that nobody gets back to me with any updates as to why not working. I would like an update and rest assured I will not be using you online or in store again. I have checked bank and no refund received if order has been cancelled. Please can you respond to me.

Returned items over 2 weeks ago. I sent an email requesting a refund. Darryl replied saying to get in touch by a certain date and he would refund the amount owed. I have sent 2 further emails and still no refund. I am going to contact my bank to recover my money. Disgraceful

Ordered some items for an event that turned up too late.

Requested to return them and told I have to take them to a drop off point. I have explained that I have a physical and mental disability that means I can not do this and they will not help. Their site still says you can print a label but they say I can’t. I have always printed a label and Royal Mail has collected. Their alternative is for me to ask a random to drop it off for me??

Surely this goes against the disability discrimination act?

Will have to pay my own return as I can’t go to a shop and will never use this terrible excuse for a company again.

Unfortunately the wrong item had been placed in the plastic bag (which had a label for the correct item on its outside. The return options did not include getting a replacement item sent out and returns cost £1.99. As there were no phone numbers to call customer service, I had to use the text option and replies to texts took literally hours so the return process extended over 5 days. They were helpful in ensuring I wasn’t charged the £1.99 return fee and for arranging a replacement. However, I never received any tracking information for the replacement, as I was told to expect, and in following up it transpired only part of my address had been used in sending a replacement. I was subsequently advised they couldn’t arrange another replacement and that I was being refunded. All very time consuming and very frustrating .

Received an order of multiple items and they were undoubtedly the trashiest clothes I’ve ever seen. Unfinished hems, cheap fabrics, misshapen. I remembered DP as an ok brand but now I can see why their shops closed. I now see also that they have been bought out by BooHoo and so that is all you need to know really. Absolute trash.

I ordered as a guest, received no e-mail confirming the order, when goods arrived there was no delivery note in parcel so now I want to return them I cannot start a return as I have no order number!! Also there is no contact number for customer service!! Appalling, will never order from them again!

Thnkyou!Thnkyou!Thnkyou!Thnkyou!Thnkyou!Thnkyou!

It’s been almost three weeks, and I still haven’t been refunded for a returned item. They claim to send an email when they get the item back in stock (according to their own refund policy), but I received nothing and have had to chase at every stage. This is not helped by the fact that there is no telephone number or live chat, which makes customer service slow and fairly unhelpful compared to other online retailers. I’ve not experienced this problem with any other online shopping from other retailers, and it genuinely puts me off ordering with Debenhams/DP again.

Appalling customer service. Placed my order and accidentally placed duplicate. Informed customer service immediately. Customer service were not prepared to do anything about it, other than advise me to return it after I received it. Please bear in mind this company now charges you to send items back!
So not only would they not help or amend the order they are happy to see people out of pocket too!
Stick to RIVERISLAND if you accidentally make duplicate orders or amendments, they allow you to a time frame to change/ amend the order yourself on your account up until it’s dispatched which makes SENSE!
River island obviously care about their customers as opposed to their pockets!
Dorothy Perkins shame on you. Looking at all the other reviews it appears you care only about meeting your own needs and not your customers. Lost a customer who placed a large order!

I cannot believe how long you have to wait for a refund and also it’s not that easy to send anything back. You have to wait if you haven’t got a printer you’ve got to wait over a week to send a label really not very good customer service and I would definitely not be buying anything else from Dorothy Perkins

Dorothy Perkins have now joined Debenhams . I purchased a year of unlimited delivery on 5th September - just before they merged with Debenhams . My unlimited delivery , with a year to run , did not transfer over and I’m subsequently being charged for delivery . I have contacted Dorothy Perkins to raise this matter on umpteen occasions on the last 2 weeks and I’m told to “ wait 72 hours” ( I’ve now done this twice ) and that the matter has been reported to their IT team . I’m getting absolute nowhere and have asked twice for an unlimited delivery refund but to no avail
. I’ve even been told to check Spam mail for responses … nothing ! I’m totally being fobbed off and receiving no assistance . Anyone else having the same issues ?

Purchase an annual pass last year and placed an order with them last week and my pass has disappeared. Went ahead with the order anyway and have emailed them and messaged you but no response. My order has now arrived which I've had to wait 5-7 days for but I bought a pass for unlimited next day delivery which is still valid.
Can't speak to any customer service staff so unable to solve!

I emailed as I received a faulty dress. Sam O contacted me promptly and has sent a replacement on quick delivery. I was impressed with this and hopefully my situation is resolved in a couple of days