How this company can leave consumers without their refunds is beyond a joke. I am owed just under £100 and despite proof of postage and messaging several times I'm getting nowhere! It's been almost 2... See more
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Review summary
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Terrible customer service via AI. You can't speak to a human adviser. Be warned, I shopped at Dorothy Perkins and got charged £3.99 'Delivery Protection' via a pre-ticked box. Under consumer protect... See more
Ordered an item on 24 October using standard delivery which stated upto 4 working days. No dispatch email and item not delivered. Managed to WhatsApp DP and told it is delayed possibly lost but won't... See more
Order Date: 13 September 2025 Order Number: DUX044341363 STILL NO REFUND!!!!! I’ve supplied all the information needed. I’ve kept copies of the receipts from the post office where I returned... See more
1.4
Bad
113 reviews
No history of asking for reviews
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Slow refund process
It took over 3 weeks to get my money refunded back after I returned the goods, had to raise a PayPal dispute. Not good service for online shopping, never had this problem with online shopping with other retailers such as M&S, Next and Monsoon. I even signed up for limited next day deliveries for £6.99 and you would think the returns service for this would be much quicker. It puts me off ordering again with DP. Also their stock levels must always be low if its taking them ages to deal with returned items. No telephone service or online chat to communicate with them.
May 31, 2023
Unprompted review
Do not use this company as wait a long while for a refund.
As other customers have mentioned money is taken from your bank account as soon as you place an order but when you return goods you have to wait 14 days or more from them actually acknowledging receiving your parcel back and then you wait longer for your refund.
Terrible customer service.
May 18, 2023
Unprompted review
Monies is taken immediately from your…
Monies is taken immediately from your bank account when the order is placed, then when you return items you have to wait 15 days for the monies!! Will not be placing any more orders….
March 21, 2023
Unprompted review
ISSUE WITH RETURNS
Recently returned DAMAGED trousers, according to website return should be free but they deducted this from the final bill, opened a paypal case to get the money back. Will never use again.
February 28, 2023
Unprompted review
Updated
Dorothy Perkins contacted within a day of writing this review and I finally seem to be getting the help I need. Whilst I welcome their quick response, this could have easily been avoided had I been able to speak to someone on the phone, but sadly they no longer offer this service
February 6, 2023
Unprompted review
Bad Customer Service
The worst Company ever, have wanted to return an item since 2nd January, will not send me QR code . They have no phone number to contact them. Didn’t want to leave one star even but they didn’t have a 0
January 9, 2023
Unprompted review
Everything's ok!
Despite the shipping delays, I received my order just in time. The products are nice and I appreciated a lot that there was free shipping. Thanks DP!
December 29, 2020
Unprompted review
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