Fantastic customer service - Olivia was a huge help when the base of our Joolz buggy broke, we bought it 4yrs ago and despite that she followed up with the company, kept me updated and was very helpfu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrendous service from this company, bought a pram for my daughter June st 2024 paid 1500 euro in full, was promised delivery 10-12 week. Despite repeated phone calls no updates on delivery. Grandchi... See more
We bought some items at Eurobaby Long Mile Road recently and Sophie went above and beyond to source us extra parts that we needed for our Joolz pram. She was so helpful - we really appreciated the exc... See more
We had an exceptional experience with Eurobaby Swords Shop. We travelled up from Rosscommon as we had an appointment close by. We were particularly impressed by the range of prams and carseats and all... See more
Company details
Written by the company
Eurobaby is Irelands leading baby nursery shop. We specialise in travel systems, car seats, cribs, strollers and more. As mothers and fathers ourselves we know how overwhelming it can be when preparing for your new baby. Our aim is to make this as easy as possible for you, as it is the most exciting time! We stock some of the top brands such as iCandy, Uppababy, Cosatto, Maxi Cosi and Cybex. - Finance options available - One 4 All cards accepted - Order before 3pm for same day dispatch - 100% Irish owned.
Contact info
Finches Park, Longmile Road, Dublin 12, D12 YNY5, Dublin, Ireland
- +353 1 426 3610
- webstore@eurobaby.com
- eurobaby.com
People also looked at
Helpful and efficient service
Helpful staff .. efficient service .. good selection of products .. would definitely shop here again
November 25, 2022
Reply from Eurobaby.com
Hi Jane,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Good price and on time arrived
December 3, 2022
Reply from Eurobaby.com
Hi Ching,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Excellent service, friendly knowledgable staff.
I visited the Long Mile Road store for the first time in mid November. I was assisted by a lovely lady called Val, who demonstrated various buggies that I had my eye on. Val was impressively knowledgeable on every product in the store. She was kind and patient with all my first-time-mum questions and even went as far as to test if my chosen buggy would fit in the boot of my tiny car! I really appreciated the fact that Val did not try to "up-sell" me at any point, she stuck to the products that suited my budget the best, so I trusted her opinion and felt "guided" rather than "sold to"- (a pet hate of mine). I had originally felt overwhelmed by choice with all the various buggy systems I had researched online, and as it's a big investment purchase I really didn't want to get it wrong! But by the end of my visit to Eurobaby I was confident in my choices on the buggy, pram and car seat that suited me best. I later ordered these items on the Eurobaby website and they arrived to my house within a couple of days, free of charge and with no problems at all. Communication on delivery was good. I have since ordered more baby equipment from Eurobaby and would be happy to do so in the future. I also like that I have supported an Irish business. I would definitely recommend Eurobaby to friends in the future- the instore help is great and the website is just so easy to use.
November 25, 2022
Reply from Eurobaby.com
Hi Amy,
Thank you for taking the time to leave a review, we're delighted to hear you were impressed with Val, that makes our day!
Thank you for your kind words, we will pass them onto Val she will be delighted to hear this.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Very fast next day delivery
November 23, 2022
Reply from Eurobaby.com
Hi Molly,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
I order a cosatto 3 in 1 travel system…
I order a cosatto 3 in 1 travel system 5 months before my first baby was due. I got an email to say that it would be a month delay which was fine as it would still arrive in time. The month went by and still no travel system. I called to enquired as to where it was and was told they were waiting for it to come on stock. I asked how long would that be as was told 2 weeks. 2 weeks went by still no travel system, I called and was told there was delays with dpd and they forgot to pick up the travel system and it was delayed 2 weeks later I called again and said my due date was fast approaching and they said they would get the car seat and express deliver it to me s I would have it and the rest would come 2 weeks after. A week went by still no sign the car seat was being delivered so I called and they said they was long delays for delivery but it was on its way. Fast forward nearly 5 months later and the baby came 3 weeks early. I called and said they baby was in NICU and when would the car seat be here they said a week later. I went out and bought a car seat to bring the baby home. The baby was home a week and still no carseat. So I cancel the order and ordered off the cosatto website and the travel system arrived within a week. So all the excuses and blaming the courier service were lies and bare in mind everytime I rang I was nice on the phone. The stress this caused me having my first baby for months was absolutely appalling and disgraceful when they knew my baby was in NICU. Never once will I order off eurobaby again even if prices are cheaper.
January 4, 2022
Unprompted review
Reply from Eurobaby.com
Hi Nadine,
Thanks for taking the time to leave a review. As this order was placed a year ago, our customer service team cannot fully recall the situation. However, I can see the order was placed on the 3rd of December 2021 and refunded on the 7th of January 2022. This is a total of 5 weeks from when the order was placed to refunded, not 5 months. We did reach out immediately when you placed the order to say it would be January delivery, but you cancelled before the item was due to ship.
I am sorry you feel our service was not at a high standard and we would never want to cause stress on any expecting parent.
We are happy to discuss this matter further if you wish.
Regards,
Hope Hayes
Great product
Delivered on time, product all present and functional, packaging fairly minimal and mostly recyclable, instructions comprehensible. A very good purchasing experience
November 22, 2022
Reply from Eurobaby.com
Hi Aoife,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Trustworthy and very pleasant to deal with
Appreciated that the company did not have one item that was ordered but delivered it within a couple of days. Communication was excellent.
November 18, 2022
Reply from Eurobaby.com
Hi Brona,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Reply from Eurobaby.com
Hi Trudy,
Thank you for taking the time to leave a review, we really appreciate customer feedback.
We're delighted to hear you're happy with the fast delivery and with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Great service
Ordered icandy orange converter kit which had a lead in time of 4 weeks, I was promptly emailed about its this and order was at my door 4 weeks from date of ordering as promised.
November 16, 2022
Reply from Eurobaby.com
Hi Roisin,
Thank you for taking the time to leave a review, we really appreciate customer feedback.
We're delighted to hear you're happy with the delivery and with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Ordered the Casatto 360 car seat
Ordered the Casatto 360 car seat - 0 - 12 years.
Brilliant quality seat. Fast delivery and very good service
October 20, 2022
Reply from Eurobaby.com
Hi Mark,
Thank you for taking the time to leave a review, we really appreciate customer feedback.
We're delighted to hear you're happy with the fast delivery and with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Reply from Eurobaby.com
Hi Eleanor,
Thank you for taking the time to leave a review, we really appreciate customer feedback.
We're delighted to hear you're happy with the fast delivery and with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Very quick delivery
Very quick delivery, easy to order, product as described, very happy with purchase, would recommend
October 3, 2022
Reply from Eurobaby.com
Hi Laura,
Thank you for taking the time to leave a review, we really appreciate customer feedback.
We're delighted to hear you're happy with your purchase and with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Arrived quick and in excellent condition
October 19, 2022
Reply from Eurobaby.com
Hi Alison,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Reply from Eurobaby.com
Hi Rachel,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Reply from Eurobaby.com
Hi Melissa,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping online with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Excellent service
I ordered a baby package from euro baby and I was able to pay as I went along and the staff were always extremely helpful when I contacted them with any queries. I scheduled a day for delivery and was allocate a time slot and the delivery was timely. I highly rrecommend.
October 7, 2022
Reply from Eurobaby.com
Hi Raegan,
Thank you for taking the time to leave a review, 5 stars that makes our day! :)
Thank you for your kind words, we will pass them onto the Eurobaby online team they'll be delighted to see this.
We wish you all the best with your new bundle,
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
I ordered a baby footmuff on a Sunday…
I ordered a baby footmuff on a Sunday evening through the website. I paid full price. It arrived very promptly on the next Tuesday but it had a big sticker on it and was marked at half price. So service was excellent but I was shocked to be sent the article marked half price even though I had paid full price less than two days earlier
October 4, 2022
Reply from Eurobaby.com
Hi Patricia,
Thank you for taking the time to leave a review, We really appreciate customer feedback,
I'm so sorry to know that the price on the product was not the same as the price you had paid.
A member of our customer care team will be in contact with you to rectify this.
Take care,
Daniel,
Customer service
So impressed with Lorna
I recently bought a buggy system and car seat in Euro Baby for my daughter, and I was lucky to be served by a fantastic sales assistant Lorna Bradley. She demonstrated the different folding mechanisms and answered all our questions, nothing was too much trouble for her.
I have not had customer service like this in a long time. Lorna was so nice and made it a lovely experience. To show my apperication I gave her a little box of chocolates to thank her for her great service. Euro Baby are lucky to have someone so professional on their staff, she is doing a fantastic job.
October 1, 2022
Unprompted review
Reply from Eurobaby.com
Hi Sarah,
Thank you for taking the time to leave a review, we're delighted to hear Lorna went above and beyond, that makes our day!
Thank you for your kind words, we will pass them onto Lorna she will be delighted to hear this.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
By far one of the best shop in Dublin.
We have got our Cybex travel system and the Chicco next2 me from Eurobaby.
Our experience was great, the stuff at the shop helped us a lot and were very knowledgeable.
All arrived on time as promised.
By far one of the best shop in Dublin.
August 3, 2022
Unprompted review
Reply from Eurobaby.com
Hi Rafi,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the Cybex travel system & the Chicco Next2me and with experience you had while shopping instore with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
Reply from Eurobaby.com
Hi Dan,
Thank you for taking the time to leave a review, We really appreciate customer feedback.
We're delighted to hear you're happy with the experience you had while shopping with us.
We look forward to dealing with you again in the future.
Take care,
Daniel,
Customer service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.