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Eurocamp Reviews 

796
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking system and website for being exceptionally straightforward, quick, and very easy to navigate when planning their family trips. Many people also highlight the customer service team as extremely knowledgeable, polite, and always willing to go above and beyond to help solve any booking problems. However, some customers also noted frustrating issues regarding accommodation quality, maintenance problems, or unexpected cleanliness concerns upon arrival at the destination. A few reviewers additionally mentioned occasional difficulties with finding on-site representatives when needed or experiencing a noticeable shortage of staff at recreational areas.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from... See more

Booking process

Clients share positive opinions on booking process, frequently highlighting how easy and straightforward the... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently highlighting the ability to speak... See more

Holidays

Customers had positive experiences with holidays, highlighting excellent family-friendly destinations and a... See more

User experience

Users describe positive interactions with user experience, highlighting the website as very user friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

So easy to book. You can actually talk to a real person to help with any issues. Loyalty is rewarded well. Great range of accomodations and places to go.


Company details

  1. Tour Operator
  2. Camp Site
  3. Holiday Accommodation Service
  4. Holiday Home
  5. Pet-Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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4.6

All reviews

(796)

314 reviews in the last 12 months

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Rated 5 out of 5 stars

France trip 2026

It was easy to navigate your web page. It was good to read previous reviews of the camp sites.

February 18, 2026
Eurocamp logo

Reply from Eurocamp

Hello Susan,

It is wonderful to hear that you found our website easy to navigate. We know that when you're planning a getaway, being able to find the right information quickly makes all the difference.

We are also glad that the our customer reviews were helpful to you. We believe there is no better way to get a true feel for a destination than by hearing from the families who have already made memories there, it really helps in choosing the perfect fit for your own holiday.

Les Ecureuils is a fantastic parc and you have made an excellent choice. We can't wait to see you there.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Easy to make booking

February 25, 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you very much for your review.

It is great to hear that you found our booking process easy, that is exactly what we strive for! We can't wait to welcome you to Vilanova Park this June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Quick resolution to my query

Quick resolution to my query. Very helpful team.

February 25, 2026
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Reply from Eurocamp

Hello Neil,

That is exactly what we love to hear! We know your time is precious, so providing a quick resolution and a helpful experience is always our top priority.

It’s great to know our team hit the mark for you and got everything sorted so you can get back to focusing on your holiday. Thank you for choosing Eurocamp and we look forward to seeing you at La Baume in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Helpful and quick response to a loyalty…

Helpful and quick response to a loyalty question

February 17, 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is wonderful to hear that we were able to provide a helpful and quick response to your loyalty question.

We truly value our returning guests, so ensuring you have all the information you need regarding your discounts is a top priority for us. Thank you for your kind words and we will see you very soon at Lou Soulei.

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

The website was informative and had plenty of options!

The website was informative, and had many options. I won't give 5 stars because every time I had to go back or forward, my search settings would be reset and I had to set them up again. No big deal, though.

February 17, 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you so much for the 4-star review! We are delighted to hear that you found our website informative and enjoyed browsing through the many holiday options we have available.

We really appreciate you highlighting the frustration with the search settings resetting. While you mentioned it was "no big deal," we know that having to re-enter your preferences every time you hit the back button can be a bit of a repetitive task. Feedback like yours is exactly what our team needs to help us streamline the booking journey and make it even smoother for our guests.

Thank you for choosing to book with us, we can't wait for you to head off on your holiday to Residence Village.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Great

Easy and informative

February 23, 2026
Eurocamp logo

Reply from Eurocamp

Hello Hayley,

That is exactly what we love to hear! We strive to make our booking process as straightforward and informative as possible so you can spend less time planning and more time looking forward to your getaway.

Thank you for choosing Eurocamp for your holiday this year.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Very helpful,knowledgeable, and patience.

Very helpful,knowledgeable, and p

February 16, 2026
Eurocamp logo

Reply from Eurocamp

Hello,

It is wonderful to hear that you found our team to be so helpful and knowledgeable! We truly pride ourselves on having experts who can guide you through every detail of your holiday planning with ease.

It looks like your message might have been cut off at the end, but we are so pleased that the service you received hit the mark. Thank you for choosing us for your getaway to Le Tropicana we can't wait to welcome you all both with us.

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Good agent took into account my request…

Good agent took into account my request .,. Will know if it works though when we arrive on site.

February 21, 2026
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Reply from Eurocamp

Hello,

It’s great to hear that our advisor was able to capture all your specific requests! We know those little details, like a particular location or a quiet spot, can make a big difference to your holiday.

We are confident our on site team will do everything they can to make sure your special request is fulfilled and we can't wait to welcome you and your family to Vilanova Park this June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Always a good experience …

Always a good experience dealing with Eurocamp. We have used them for our last 3 holidays and have booked again for this summer. Excellent and professional customer service at all stages from booking to on-site, any issues always addressed promptly and satisfactorily.

January 17, 2026
Eurocamp logo

Reply from Eurocamp

Hello Georgina,

It is such a pleasure to hear from a returning traveller! Thank you for choosing us for your fourth summer in a row, there is no higher compliment than a family returning to us year after year.

We are thrilled that you’ve consistently found our service excellent and professional, from that first click on the website to the support you receive from our teams on-site. Knowing that any issues have been addressed promptly and satisfactorily is exactly the standard we strive for, as we want you to focus entirely on making memories with your family.

Thank you for your continued loyalty to Eurocamp and we can't wait to welcome you and your family to Del Garda this year.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Great customer service

Great customer service, website easy to use.

February 18, 2026
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Reply from Eurocamp

Hello Sarah,

It is wonderful to hear that you found our website easy to navigate and that our team provided great customer service. We strive to make the journey from "just browsing" to "fully booked" as smooth as possible, so your feedback really makes us happy!

Thank you for choosing Eurocamp for your getaway. We are thrilled to have you travelling with us to Château de Fonrives in the Dordogne this year.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you for your review and rating us five stars for your experience. We look forward to seeing you again soon.

Kindest regards,

Your Eurocamp

Rated 5 out of 5 stars

Tourist tax at source.

Have used Eurocamp for last 3 holidays, very good to deal with.
This year I paid in full but received an additional bill a few months later.
When I queried this it turned out to be the tourist tax.
I just feel this should have been explained.

February 5, 2026
Eurocamp logo

Reply from Eurocamp

Hello Alan,

Thank you for taking the time to share your feedback. We are pleased to hear that your booking process was "easy as usual," as that is exactly what we aim for!

Regarding your point about the tourist tax, we have actually recently updated our process to incorporate these costs back into the total holiday price at the time of booking. This change was designed specifically to save our customers making this payment on arrival and is not an additional charge.

We did send an email to all our customers to announce this update, and we are very sorry if this communication was missed in your case. We appreciate you highlighting this, as it helps us ensure our pricing remains as transparent as possible for everyone.

We can't wait to welcome you to Altomincio this year, not long to go now!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Super support from online staff

Your support staff on your online chat are incredibly supportive and prompt on sorting any questions or issues.

February 13, 2026
Eurocamp logo

Reply from Eurocamp

Hello Justin,

That is so wonderful to hear! We are incredibly proud of our online chat team, and it’s brilliant to know they were there to provide that prompt, supportive service exactly when you needed it.

Sorting out questions and issues quickly is what they do best, and we’ll be sure to share your kind words with the team. Knowing you felt supported from start to finish is the best feedback we could ask for.

We hope your getaway to Le Chene Gris is everything you’re hoping for and more!

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Very prompt helpful and pleasant

Very prompt helpful and pleasant

February 6, 2026
Eurocamp logo

Reply from Eurocamp

Hello Clare,

It is wonderful to hear that you had such a positive experience! We strive to make our service as prompt and pleasant as possible, so it is great to know our team hit the mark for you.

Thank you for taking the time to share your feedback, we really appreciate it! We look forward to welcoming you to Fabulous Village this year.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

All the staff that I spoke with could…

All the staff that I spoke with could not be any more helpful. Lovely to deal with and helped me with my issue of getting logged in and able to book my holiday. Have used eurocamp a few years now and with continue to use them for future trips

February 13, 2026
Eurocamp logo

Reply from Eurocamp

Hello Tanya,

It is wonderful to hear that our team could turn a frustrating login issue into such a positive experience for you. We know how eager are customers are to get their holidays secured, so we are thrilled our advisor provided the "lovely and helpful" service we strive for.

Having you travel with Eurocamp for several years is the greatest compliment we could receive, and we are so pleased to know you’ll be joining us for many more trips to come. Thank you for your continued loyalty and we look forward to welcoming you and your family at Pra' Delle Torri this year.

Kindest regards,

Your Eurocamp Team

Rated 4 out of 5 stars

Very helpful staff but found app…

Very helpful staff but found app difficult as cannot book 2 sites on the one booking

February 6, 2026
Eurocamp logo

Reply from Eurocamp

Hello,

Thank you for your feedback. We are so pleased to hear that our staff provided the helpful service we strive for, but we are sorry for the frustration you experienced with the app when booking your two parc stay.

We recognise that many of our customers enjoy exploring multiple destinations in a single journey. We have recently launched a multi-site booking feature on our website and are continuously refining it to ensure the process is as seamless and user-friendly as possible.

Thank you for booking your holiday with Eurocamp and we can't wait to welcome you with us this year.

Kindest regards,

Rated 5 out of 5 stars

Very easy booking experience.

Very easy booking experience.

February 6, 2026
Eurocamp logo

Reply from Eurocamp

Hello Eamonn,

That is exactly what we love to hear. We aim to make the journey to your holiday as relaxing as the getaway itself, so I’m thrilled the booking experience felt seamless for you.

We will be sure to pass your feedback on to our team. Thank you for choosing Eurocamp for your holiday and we look forward to welcoming you to Le Port de Plaisance in July.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Website and booking process clear and…

Website and booking process clear and easy

February 3, 2026
Eurocamp logo

Reply from Eurocamp

Hello,

We are delighted to hear that you found both the website and the booking process clear and easy to navigate.

We know there’s a lot to consider when choosing the right holiday, so we work hard to keep our interface simple and transparent. It’s great to know this made your experience a smooth one.

We look forward to welcoming you to Domaine La Yole in June.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

The website and booking process was very user friendly.

The website and booking process was very user friendly.

January 27, 2026
Eurocamp logo

Reply from Eurocamp

Hello Celine,

That is exactly what we love to hear! We strive to keep our website as intuitive as possible, so it's great to know the booking process felt user-friendly for you.

Our goal is to make the planning stage just as enjoyable as the holiday itself and we look forward to welcoming you to La Vallée this summer.

Kindest regards,

Your Eurocamp Team

Rated 5 out of 5 stars

Very easy to use and flexible payme t…

Very easy to use and flexible payme t plan

February 7, 2026
Eurocamp logo

Reply from Eurocamp

Hello Eoin,

Thank you for your feedback! We are so glad to hear that you found the booking process easy to navigate.

We know that flexibility is a top priority for our guests, so we’re thrilled you're making use of our flexible payment plans. Our goal is to make it as simple as possible to budget for your break, allowing you to secure your holiday early and pay in a way that suits you best.

Thank you for booking with us and we look forward to welcoming you to Sanguli this summer.

Kindest regards,

Your Eurocamp Team

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