Eurocell plc - Alfreton Reviews 

38
TrustScore 4.5 out of 5

4.4

Unit C1, Wimsey Way, DE55 4LS Alfreton, East Mids & South Yorkshire, GB


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Rated 5 out of 5 stars

Whenever I've used eurocell either in store (alfreton branch) or online they have been absolutely spot on. Really helpful, always giving good advice, been efficient and resolved any delivery issues wi... See more

Rated 5 out of 5 stars

Good product, delivered on time, very caring driver, moved it all into the garage for me after putting it on the drive when I didn't hear him at the door straight away. (Disabled) Top guy! 👍

Rated 4 out of 5 stars

Delivery was within 5 days of order. No contact on estimated day or time, so lucky I was at home when they turned up. However they delivered products to where I wanted them, which was really good. Wou... See more

Rated 5 out of 5 stars

Very helpful and very cheerful. The delivery driver was very obliging and offered to help put the items where we wanted. Although we declined the offer it was very nice for im to ask.


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Alfreton

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit C1, Wimsey Way, DE55 4LS, Alfreton, East Mids & South Yorkshire, United Kingdom

  • 01773 830585

4.4

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.4

All reviews

(38)

2,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch

I think Eurocell is very good because they have a large availability of products and the ordering and collection process was seamless

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Incomplete works on Garden Building

Glenview Retreats came to install my garden room as a subcontractor of Eurocell.
Initially booked in to arrive on Monday 24th November, there was a no show that day - without any communication from either Glenview or Eurocell. They arrived instead on Tuesday 25th. The 3 guys worked until the Friday lunchtime, despite taking at least 1.5 hour lunch breaks each day, they left without completing the installation due to lack of time!!! The inside of the room and my garden were left in an absolute mess, half empty bottles of juice and debris littered all over the place. My wife and I had to clean up after them.
They then could not offer a time or date when they would complete the installation, as they were moving onto their next Installation in Inverness the following week.
An electrician appeared, unannounced, on the Saturday morning, to connect the room up to the mains in my house. The electrical supply to the room cannot be isolated remotely without removing the supply authority fuse that feeds both my house and my next door neighbour, this is illegal.
There is also no test certificate for the electrical installation they carried out.
I have been in touch with the Eurocell project manager to discuss, he arranged for the garden room building works to be completed on Friday 5th December, which did happen, and promised that the electrician would return on 10th December to complete the electrical works. Another no show
We now have an electrically unsafe garden room, with large items of furniture having now been delivered.
Its starting to look like I will need to get someone else to complete the electrical works for me at my own cost, despite paying Eurocell directly for the complete package, including 1st and 2nd fix on the electrical works.
I would advise the Eurocell team to provide better communication and reconsider their use of the Glenview Retreats installation team.

December 10, 2025
Unprompted review
Eurocell plc - Alfreton logo

Reply from Eurocell plc - Alfreton

On behalf of Eurocell, we would like to sincerely apologise for the unpleasant experience you encountered during your garden building installation. This is certainly not the level of service we aim to provide, and we are very sorry that this has happened.

We have forwarded your email to our Garden Buildings Team, who will investigate the matter further. A member of the team will contact you directly. If you would prefer to be contacted by telephone, please could you reply with your preferred contact number.

Your feedback is extremely valuable in helping us improve our products and services. Thank you for bringing this to our attention.

Rated 4 out of 5 stars

Friendly & helpful delivery

Delivery was within 5 days of order. No contact on estimated day or time, so lucky I was at home when they turned up. However they delivered products to where I wanted them, which was really good. Would be 5 stars if contact had been made. Would recommend.

April 25, 2025

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