Eurocell plc - Swansea Reviews 

37
TrustScore 4.5 out of 5

4.6

Unit 5A, Imperial Centre, SA7 9FY Swansea, Central & South Wales, GB


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Rated 5 out of 5 stars

Excellent speedy service, I would definitely highly recommend. Nothing was too much trouble. I had to place several orders over a few weeks and every order was spot on even down to delivery. The you... See more

Rated 5 out of 5 stars

I think Eurocell is very good because I always find the staff at the Swansea branch very helpful & friendly. The store is always clean and tidy with displays easy to access. Prices at Eurocell are ver... See more

Rated 5 out of 5 stars

The delivery driver went above and beyond as I was not home and I have mobility issues they took my delivery around the back of my house. When I did my order on line a gentleman at Swansea store e... See more

Rated 4 out of 5 stars

Very good product, friendly staff. Initial contact could have been better about delivery time but the panels and accessories were delivered on the day that was agreed and by a very friendly and helpf... See more


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Swansea

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 5A, Imperial Centre, SA7 9FY, Swansea, Central & South Wales, United Kingdom

  • 01792774261

4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

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Replied to 93% of negative reviews

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4.6

All reviews

(37)

2,343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Ordered my products with ease on website and will be delivered to site.
Items are 5 m2 long so would struggle to pick up.

October 23, 2025
Rated 5 out of 5 stars

Eurocell service was extremely good…

Eurocell service was extremely good through ease of ordering online, clear pricing and good service from team on collection from Swansea store. Have used several times now due to the excellent service and customer support

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

Doors are in the wrong place

Doors are in the wrong place , no window , too high off the floor , canopy doesn't serve a purpose as the doors are on the side , damp wallboards , plastering has to be done by the customer which is holding things up due to the wallboards drying out .

October 1, 2024
Unprompted review
Eurocell plc - Swansea logo

Reply from Eurocell plc - Swansea

Hi Michelle Sorry to hear about the negative experience you've received. So we can investigate further, please could you provide your order number along with product your enquiry is for & contact info via email to enquiries@eurocell.co.uk & a member of our team will be in touch. Many thanks, Response Team

Rated 5 out of 5 stars

Brilliant service

Excellent speedy service, I would definitely highly recommend. Nothing was too much trouble. I had to place several orders over a few weeks and every order was spot on even down to delivery. The young lad who delivered our order went above and beyond to help store my order in my garage. Absolute credit to the company. Brilliant service

September 15, 2024
Rated 4 out of 5 stars

Very good product

Very good product, friendly staff.
Initial contact could have been better about delivery time but the panels and accessories were delivered on the day that was agreed and by a very friendly and helpful driver. Overall very good experience.

August 6, 2024
Rated 5 out of 5 stars

The delivery driver went above and…

The delivery driver went above and beyond as I was not home and I have mobility issues they took my delivery around the back of my house. When I did my order on line a gentleman at Swansea store emailed me about my order. I rang the store and found out I had ordered the wrong things he organised a refund and it was all sorted before my delivery came out. Any other company would just have sent my order even if they seen the mistake. Every time I have gone to the store they have always had excellent customer services

August 1, 2024
Rated 5 out of 5 stars

fast delivery

I ordered on Saturday and the goods arrived on Monday. fantastic service
driver was polite and professional and very helpful

August 10, 2024
Rated 5 out of 5 stars

Excellent

Easy to use website and the order process was simple. Items arrived the next day. Excellent customer service.

August 11, 2024
Rated 3 out of 5 stars

Slow delivery, all good in the end.

Ordering process online was straightforward, showing all items in stock for delivery. Order acknowledgement advised we would be contacted within 3 business days to arrange delivery date. However, it took over 7 working days, with me emailing twice for updates and still no contact regarding delivery received. I telephoned to enquire and was transferred to my local depot, Swansea. Carl at Swansea immediately checked the items ordered and although one product was out of stock, promised to sort the issue out and get everything delivered the following morning. Carl telephoned the following day advising my order was on its way and I received everything at 9.00am. Both Carl and the young lady who delivered my order could not have been more friendly and helpful. Only 3 stars due to the time delay, service from Swansea would be 5 stars. Products and prices both very good. Would use eurocell again, but possibly just go to the depot and collect if possible.

July 26, 2024

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