Eurocell plc - Warrington Reviews 

33
TrustScore 4.5 out of 5

4.4

Unit 24, Gateway 49 Trade Park, WA2 8NT Warrington, North West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Have dealt with branch assistant, Charlotte, a couple of times now. Great product knowledge. Was able to identify an obscure non-Eurocell gutter part and suggest an possible online source for it. Didn... See more

Rated 5 out of 5 stars

I purchased a door in 2016 from the Warrington branch, it was starting fade quite a lot and knowing it had a 10 year guarantee I contacted Mary Larkin to see if she could assist. They visited my hous... See more

Rated 5 out of 5 stars

When I went to collect my click and collect order, the item had become damaged in store by the fork lift. I thought my job was going to get behind. However, the brilliant staff managed to source t... See more

Rated 5 out of 5 stars

I looked for this fencing online and then I saw that Eurocell does the same one but cheaper and with free delivery so winner winner big roast dinner no problem and 5 stars all the way... Thank you a... See more


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Warrington

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 24, Gateway 49 Trade Park, WA2 8NT, Warrington, North West, United Kingdom

  • 01925 414769

4.4

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.4

All reviews

(33)

2,177 reviews in the last 12 months

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Rated 3 out of 5 stars

What a joke

What a joke, ordered some fencing panel boards on a Tuesday morning, I was told delivery the coming Friday. Waited in all day but they never arrived, now I may have forgiven them, if something unexpected happened. However they took my phone number and no phone call was forthcoming.
Totally unacceptable, in this day and age. I had geared up to cut down the boards that were too long on two panels, and then had to put away all my kit.
In my opinion I'd recommend you don't do business with these people.
To bolster this opinion, the previous Sunday I emailed to ask if they were open the next day, which was a bank holiday Monday. They never replied, and when I asked them on the Tuesday in the store if they got my email they laughed, and said we don't check emails.
So draw your own conclusions, but don't say you haven't been warned.

The panels have now arrived and not a word about the missed delivery until I brought it up.
On the plus side the panels are good quality, so I've upped my review to 3 stars from one.

May 7, 2024
Unprompted review
Eurocell plc - Warrington logo

Reply from Eurocell plc - Warrington

Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell

Rated 5 out of 5 stars

When I went to collect my click and…

When I went to collect my click and collect order, the item had become damaged in store by the fork lift.
I thought my job was going to get behind.
However, the brilliant staff managed to source the items the same afternoon, and delivered them for free.
Great job.
Accidents happen, but the measure of a good team is how well they remedy the issue, and the team at Warrington could not be faulted on that. Quick, professional, polite and friendly. Well done.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

I purchased a door in 2016 from the…

I purchased a door in 2016 from the Warrington branch, it was starting fade quite a lot and knowing it had a 10 year guarantee I contacted Mary Larkin to see if she could assist. They visited my house and confirmed that I was entitled to a replacement door as it was noticeable that it had faded. I am please to say I love my new door, I highly recommend Eurocell, the service and staff members are really helpful and go the extra mile. Thank you Eurocell.

October 17, 2022
Unprompted review
Rated 1 out of 5 stars

Bought 2 450 corner trim black ash and…

Bought 2 450 corner trim black ash and was charged £31.39. Not only was I charged 20%vat I was charged 28%surcharge. What an absolute disgrace. I won't be using these again.

December 16, 2021
Unprompted review
Eurocell plc - Warrington logo

Reply from Eurocell plc - Warrington

Hi,

Sorry to hear you're unhappy with the price paid. VAT is chargeable on all purchases & info on the reasons for the surcharge can be found online https://www.eurocell.co.uk/updates/surcharge. There is also signage in the store confirming this.

We are looking to reduce this asap once the cost of raw materials comes back down.

Kind regards
James @ Eurocell Response

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