Eurocell plc Reviews 

8,644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable, providing first-class service. Many people found the ordering process simple and efficient, appreciating the good communication and quick service. Reviewers also highlight the quality of the products and the excellent, often prompt, delivery service, with drivers being helpful and polite. However, some customers experienced issues with delivery, noting delays, missed dates, or damaged items upon arrival. A few other people also felt that communication regarding orders was poor, with some orders not being located or having inconsistent product batches.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, politeness, and... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-notch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

Just had a delivery of fence panels to my home. Adam could not have been more helpful and dealt with difficult traffic and parking conditions with a smile. Delivered to my choice of location in my bac... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more

Rated 5 out of 5 stars

Everything so far...Robin Iles was the first person I saw and was fabulous! He sized up the garden area and suggested just the right size and style. Such a lovely person and not pushy like I was expec... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,644)

2,350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took 1 hour to get onto payment page

Took 1 hour to get onto payment page. Website wasn’t going from basket to payment page.

July 3, 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Stuart
We do recommend your clear your Cache.
Your feedback is valuable for improving our products and services, Thank you for bringing this to our attention.
Regards Eurocell.

Rated 5 out of 5 stars

Excellent service

Went to the Redhill depot. We ordered the panels without any problems. The man who helped us was polite, friendly and helped us order the correct panels and accessories that we needed. The delivery was exactly when we needed it. Will definitely recommend Ecocell

June 15, 2026
Unprompted review
Rated 2 out of 5 stars

I couldn't register for online…

I couldn't register for online shopping, therefore I couldn't register for the rewards scheme.
During checkout the registered address and delivery address weren't clearly described on the website so I ended up getting the wrong delivery address.

July 2, 2026
Eurocell plc logo

Reply from Eurocell plc

Thank you for taking the time to leave us a review. We're really sorry to hear that registering for online shopping and our rewards scheme wasn't straightforward, and that the address options during checkout weren't clear. We understand how frustrating it must have been for your order to be sent to the wrong delivery address as a result.

We genuinely appreciate you sharing your experience, as it helps us identify where we need to improve. If you haven't already been in touch, we'd love the opportunity to look into this for you and see if there's anything we can do to help. Please contact our customer service team with your order details, and we'll do our best to put things right - enquiries@eurocell.co.uk

Thank you

Rated 5 out of 5 stars

We have recently bought a garden room…

We have recently bought a garden room from Eurocell .We are delighted with the results
Everyone has been courteous and helpful.
Starting with Robin Isles, the building team from EWB Install culminating with the very helpful advice from Jason at the Exeter depot.
Well done everyone involved!

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish company

Rubbish company - Delivery so so long, after complaining

March 19, 2026
Eurocell plc logo

Reply from Eurocell plc

Hi Shaun , Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further.
Your feedback is valuable for improving our products and services.
Many thanks, Eurocell

Rated 5 out of 5 stars

Made my day

Greeted with a smile asked me what I needed..I had broken window hinge the guy measured it twice.. yeah got one of those no problem! All done in minutes! absolutely brilliant service it made my day. thanks to the staff there 5 star

July 2, 2026
Unprompted review

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