Eurocell plc Reviews 

8,644
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,436 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable, providing first-class service. Many people found the ordering process simple and efficient, appreciating the good communication and quick service. Reviewers also highlight the quality of the products and the excellent, often prompt, delivery service, with drivers being helpful and polite. However, some customers experienced issues with delivery, noting delays, missed dates, or damaged items upon arrival. A few other people also felt that communication regarding orders was poor, with some orders not being located or having inconsistent product batches.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, politeness, and... See more

Order

Users describe positive interactions with order, highlighting the ease and speed of the ordering process,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and top-notch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

Just had a delivery of fence panels to my home. Adam could not have been more helpful and dealt with difficult traffic and parking conditions with a smile. Delivered to my choice of location in my bac... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more

Rated 5 out of 5 stars

Everything so far...Robin Iles was the first person I saw and was fabulous! He sized up the garden area and suggested just the right size and style. Such a lovely person and not pushy like I was expec... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,644)

2,350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Eurocell Eco fencing delivery.

Ordered some fencing on 10th June, to do a job the next week. Didn't here anything from them so emailed on 15th June to see where order was, no response so emailed again on 16th, got a response on 18th of June for branch to contact me for delivery date. Finally got a phone call on 22nd June to say would deliver later that day.
Not very impressed with either communication or delivery date, 12 days is far too long. Actual product is great and "does what it says on the tin".

June 10, 2026
Rated 5 out of 5 stars

Excellent customer service and quality products

Eurocell products are perfect for my property renovation needs. They are super easy to cut and fit and very reasonably priced. I received exceptional customer service at Chelmsford branch. Paul and Stacey are both lovely, helpful people! Thank you!! I truly appreciated their advice on the appropriate cutting tool, adhesive and fixings. Free delivery was a bonus too.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Not a great initial experience but resolved in the end

Card machine wasn’t working. Had to order online whilst in the store and then when I had ordered I found that I didn’t need one part and asked if I could get a refund and was told that I couldn’t because it was an online order. Service wasn’t great also so not a very good experience overall.
Eurocell customer service contacted me to resolve my issues and refund for the parts I didn’t need. I’m happy to update my review based on the follow up experience.

July 1, 2026
Eurocell plc logo

Reply from Eurocell plc

Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received,
please can you advise us further on the email below and we can then refund you.
enquiries@eurocell.co.uk & a member of our Response Team will be in touch
We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell

Rated 1 out of 5 stars

Ordered online no trace of order!

Ordered online, turned up to collect and staff could not locate order. They said they don’t use order numbers despite having an order number on my confirmation email!

At least the staff member used some common sense and issued me the parts I had ordered though based on my email order.

July 1, 2026
Eurocell plc logo

Reply from Eurocell plc

Hi David , Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell

Rated 5 out of 5 stars

Super helpful - Chorley branch

I've been to Chorley branch twice and they have been extremely helpful and knowledgeable. As a female, sometimes this isn't always the experience in male dominated places. Thank you so much for helping me get exactly what I needed.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

We've had a consistently positive…

We've had a consistently positive experience with Eurocell. They offer a wide range of quality building plastics, roofing products, and window and door accessories, all at competitive prices.

The staff are always helpful and knowledgeable, orders are processed efficiently, and products are readily available when we need them. The quality has been consistently excellent, and deliveries have been reliable.

A dependable supplier with great customer service and a comprehensive product range. We'd happily recommend Eurocell to anyone in the construction or home improvement industry.

January 5, 2026
Rated 5 out of 5 stars

Great garden room and install

Great garden room and install. From the start we had Robin Iles support our request and help us with the project and design. Understanding our needs and the team who completed the install EWB were proficient - thanks for garden room and backed by a 10 year warranty -
So great piece of mind.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

ROBIN has been absolutely amazing!!!

ROBIN has been absolutely amazing!!!! From
Day 1. Thank you so much Robin, we are beyond thrilled with our garden room, the quality is immense and the team EWB install who installed it were fantastic, friendly, professional, clean and tidy and super efficient! Special mention to Michelle too who has kept us updated all the time! Thank you all so much

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent online service and then after…

Excellent online service and then after care with staff at main depot/office for pick up. Price of item very competitive and mainly in stock for next day collection.
Staff helped to put item into vehicle and were very friendly with good communication throughout.

June 9, 2026
Rated 5 out of 5 stars

Garden Room

We had a garden room installed care of Robin Iles and the EWB Team, from order to delivery took a week, materials arrived on Monday, installation took place on Wednesday, and the guys were very professional throughout.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Paul went above and beyond to arrange a broken window during transit, to get it remade and delivered within 1 week, whilst our window fitters were on site. Very professional and excellent customer service. Good quality windows and doors. Would definitely recommend Eurocell Gloucester!

June 5, 2026
Unprompted review

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