Euro Commercials Reviews 

Always a very good professional service. Always look forward to my visit.

We took the van in for full service and brakes. It came back with the service light still on. When we got out it rolled off. The handbrake was worse than before. We took it to our local garage to repair as it’s a 120mile round trip to their garage. I spoke to a manager who gave me the next service for free. I don’t think it will be going back

Excellent service they completed the job way before time take my hat off to the guy’s at euro commercials job well done great service 🙏👍

Good service professional especially Amy fish who was dealing my finance case was quick and fast to handover my car

Excellent customer services

Excellent service, vehicle felt like new on its return…really nice staff (especially John who collected and delivered)
My only criticism is that the service was part of a Service Contract and no Invoice has been forthcoming so I don’t actually know what they did!🤔🤷‍♂️That said, I’ve had my vehicles serviced by Eurocommercials for about 24 years and will definitely continue to do so.

i bought engine oil paid for it never received it and no replay to my email or calls do not use them

Garyn did a great job servicing our Vito van
10/10. Mobile Service Engineer came to our unit, so saved us time taking the van to theCardiff Service Centre.
He also sorted the exhaust emission for us as well. Thanks very much

Found staff helpful and knowledgeable, catered for my needs. Professional and efficient. Overall great service
Really pleased with my van so thanks

Excellent service, knowledge and expertise throughout the process of buying our new van!

Dealing with the stores department and the servicing department! (Cardiff). They quite simply have no enthusiasm for customer service.
You can be ages on the phone before it is answered and it is often 'put down' on you. You send an email, they reply, 'get back to you on Monday', but they don't. You can stand in the foyer of the parts/servicing department for far too long before one of the guys behind the counter will raise his head and say 'yeah' then when you say 'parts' they press a button and you wait again.
I now deal with 'eStar MB Truck and van Ltd' in Warrington because they answer the phone straight up, they are polite and knowledgeable, and the parts arrive promptly. The only downside is you have to pay for delivery but 'hey ho' small price to pay for civility.
I'm still waiting two weeks on for the price of a new prop-shaft, but in the meantime I have had my old one reconditioned, so they loose out on business with this sloppy attitude. Somebody from the top needs to sort this out!

A bunch of CHEATS!

27/10: my van was recalled by MB for some software update, but they didn't have the required parts to finish the whole job, told me to come back a week later to finish off.

When I drove off, a reminder pops up on the dashboard telling me that my service is overdue, but in actual fact I've only had a service done 3000 miles ago (my van only requires a service every 24000 miles). I thought, ok the update is only half way complete so that might be the reason.

3/11: a week later, the van was brought back as I was told, but after the job was "done", the service reminder was still there, but I was in a hurry to leave at that time so decided to ignore the reminder, possibly until when the next service is really due.

7/12: now the reminder is telling me a service is overdue by 400 miles, and another reminder is there to tell me to top up adblue. The adblue reminder would previously count down from 500 miles when I really needed to top up, so I decided to wait until that count down starts counting.

The service engine light had also come on, which means I must seek professional attention.

10/12: brought the vehicle back to Euro Commercials for diagnosis. They told me that IF the diagnosis of the engine service light ended up being nothing related to the recall a month ago, there would be a service charge, but refused to tell me how much even after I asked for it.

11/12: took them a day to get the diagnosis done, and the outcome is that, the ONLY reason why the engine service light came on was because of the lack of adblue inside the vehicle! Why didn't the adblue counter come on then? Because they didn't tell me after the recall update, the counter would disappear forever! (What's the point of a update when it makes the system more stupid?)

They then told me that they can sell some adblue to me, I said no need because I've got adblue at home, so they told me to bring that in.

I brought about 3 litres of adblue to the store, which would have been more than enough to get me back on the road, so I could drive home and fill up the rest of the tank... well thats ony theory. When I was in store, they told me I MUST fill up the whole tank before the adblue meter can be reset... clever isn't it? Why didn't they tell me that when I told them I have adblue!?

So they offered to sell me 10L of adblue for £4.95, I thought ok lets go for it. But then when they were about to return the key to me, they are charging me £118.95!!! I asked for the reason, and they said the reason is, the engine service light had nothing to do with the recall!!!

I told them that before the recall, there was an adblue counter, after the recall, that was gone and also kept secret from me, and there are no other reasons that caused the engine light to come on, so it HAS to do with the recall - they refused to accept the fact that they were at fault.

So after some heated debate, which I kept my voice low, and did not swear or abuse anyone, they decided to lower the price to £17.34.

I then asked them: I understand the £4.95 for adblue, what about the rest? Their answer is ridiculus - LABOUR! They decided to charge me labour fee for filling in the adblue!?!?!? It's like going to a petrol station, you only needed to fill in £4.95, but had to pay and extra £12.39 so that someone can fill it in for you!?!?!? They could have let me fill that in myself!

At that point I had no energy left to argue, so decided to pay the £17.34 and leave. Story doesn't end here though...

Once I got back on my van and switched the engine on, what's the first thing I saw? "Service overdue by 400 miles"......!!!!!! I had to go back in to deal with this, what a waste of time and energy!

Damien, the guy who operated on my van, had absolutely no clue why it came on and how to switch it off - he even had the gut to complain to a customer saying that he is not happy with my aggressiveness... what!? I've been very polite all the way through, it's only their own staff who were arrogant.

Another engineer came out to see the problem, and he also had no idea why the service reminder was still there, and he also never heard that the recall update would wipe out the adblue counter... professional eh?

I guess they just had a bad day in the office and decided to dish out their frustration on a customer, all they got was an extra £17.34 in their Christmas dinner kitty, is it really worth sacrificing their creditability and integrity?

Finally, some of their staff were walking around the store talking to customers whilst wearing their "masks" as chin guards, so really its a waste of masks and putting their customers and other colleagues at risk of catching covid19.

I have had to order some parts in their Swansea branch before and the service I received was above normal and the workshop boys and part personnel are a cut above.
I needed to find some info on my Vito from the past and Noticed it was actually from Cardiff. I contacted the service department in Cardiff and Steven was very helpful indeed and got the info I needed very quickly and even contacted other braches to get more info than I asked for as he could see from the records on their system. (Thet is going above and beyond) Also came back to me very quickly. I have to say I would not hesitate to recommend this company's service and parts department. Big THANK YOU !

Amazing customer service. Nothing too much trouble. Handed over new vehicle and service could not be faulted.