Eurogardenandhome Reviews 334

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge, making the shopping experience pleasant and informative. The quality of the products, particularly the garden furniture, is frequently highlighted as excellent, with many consumers expressing delight in their purchases. The delivery service is also highly regarded for its efficiency, speed, and the courteousness of the drivers. However, some customers also noted issues with delivery scheduling, including unexpected changes and charges for rescheduling. A few people experienced problems with damaged or incomplete deliveries, and some expressed dissatisfaction with the after-sales service, citing difficulties in resolving issues and receiving correct replacement parts. There were also isolated reports of installation problems where the company installed a product but later attributed issues to the ground surface.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Many customers are delighted with... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A summer storm devastated the parasol and its base (it was some wind!). When the sun came out again, we needed a new one, urgently. Searched online for local suppliers and found Eurogarden and Ho... See more

Rated 5 out of 5 stars

Great advice at the Antrim Garden World show. Folks very helpful and happy to show us various products. Very happy with our furniture, will definitely shop with these guys again. However I’d rate th... See more

Rated 5 out of 5 stars

Great showroom with beautiful garden furniture. Nuala was extremely helpful, lovely friendly staff who were very welcoming of my two young children. Delivery was expected to be 2 weeks but arrived... See more

Rated 5 out of 5 stars

We came across them in bloom 2025 and got a pavilion installed on our patio a few weeks later. Kevin and Stuart were very helpful and professional staying late in the evening until the job was done.... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent all around

Ordered a Pergola off Chantelle on the phone. She was very informative and helpful. The boys came out a few weeks after and installed it for me, all went smoothly. Mario was brilliant. Will be buying off them again in the future!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Set delivered with cushions and cover…

Set delivered with cushions and cover missing. Had to ring for over 2 weeks before anyone sorted it

March 28, 2026
Eurogardenandhome logo

Reply from Eurogardenandhome

Hi Clare,

We’re really sorry for the frustration caused here and we completely understand how disappointing it is to receive a set with items missing, especially when you then had to follow up with us.

This was the final end of line suite at a heavily reduced price, and unfortunately two cushions were missing from the original stock at the point of delivery. As soon as we became aware, we offered a full collection and refund, as well as a cash goodwill gesture as an alternative to the missing cushions.

Alongside this, we continued working behind the scenes to locate the original cushions, which we’re very pleased we were able to source and deliver to you to complete the set. I was personally involved in trying to get this resolved as quickly as possible.

We appreciate your patience while this was being sorted and genuinely hope you now get to enjoy the set properly over the summer.


Kind Regards,

Brian

Rated 5 out of 5 stars

First class furniture and excellent staff.

This is the second time we have purchased a conservatory suite from Eurogardenandhome , We find the staff to be very friendly and helpful at all times, The furniture is of excellent quality and and the delivery is always professional and on time , I would have no hesitation in recommending this company for your Garden or conservatory furniture.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Very accommodating and helpful sales staff who helped to ensure we got the product that best suited our needs. The installation team of Stuart, Kevin and Mario were second to none. Even though the weather, for the installation/build, was awful the guys perservered with methodical percision to ensure as near perfecton as possible...very impressed! Highly recommend anyone who is thinking about a Pergola to reach out to this team to ensure peace of mind.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

They have amazing sale

They have amazing sale. They had things you wouldn't see anywhere.Everything was half price.The staff where so helpful.Help me out to the car.

December 27, 2025
Rated 5 out of 5 stars

Great showroom

Went in to the store and picked a tree. I went hime and measured my roof. Ordered online and tree was sent immediately.

December 1, 2025
Rated 4 out of 5 stars

Excellent product

Excellent product. Replied to all our questions, even when we were being critical. Fast, efficient delivery and assembly. We are delighted with our table and chairs.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

We are delighted with our outdoor…

We are delighted with our outdoor dining table and chairs for the new patio area. Brian ensured we were happy with our purchase, delivery and setup, all of which ran smoothly. We are very happy to recommend this family-run business

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast response with queries, fantastic quality of all furniture and very efficient service with the delivery/installation guys
Superb experience all round and really looking forward to enjoying many years using our new garden furniture
Thnk you

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Top class experince…

My husband and I have nothing but praise for this family run business. Everyone of the staff are friendly, courteous and very helpful. We didn’t feel pressurised into buying but because of the above experience and patience shown towards us, we were very happy to purchase a dining set. The owners, Brian senior and Brian junior are so friendly and chatty. And oh so helpful. Once we had our set home, we had a query about the parasol opening. Nuala was so helpful and reassuring about it all. Very nice lady indeed. We have nothing but praise for this company and would gladly tell others to go there to buy. Thank you all 😊😊😊

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

No-problem service and home delivery

A summer storm devastated the parasol and its base (it was some wind!). When the sun came out again, we needed a new one, urgently.
Searched online for local suppliers and found Eurogarden and Home, which we've driven past often enough. Found what we wanted and pondered how we'd manage to collect the stuff....then, oh joy, we discovered the online catalogue and the delivery service.
Problem solved!
Fast Delivery!

July 29, 2025
Rated 5 out of 5 stars

Very happy experience thanks Chelsea

We received great advice and guidance from Chelsea when choosing our new garden furniture. She was even so helpful in making sure we got everything fitted in to the car! Very pleased with our purchase thank you very much 🤩

August 11, 2025
Unprompted review

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