euroloo - EHQ Reviews 168

We are experiencing continual issues with services being missed. Phoned today and Laura promised to get someone to call but this never happened. A lot of broken promises which is disappointing given that the first month was very promising. The servicing engineers are very polite and friendly when they do turn up, I think it’s the back office organisation or lack of it that let’s them down.

Friendly and reliable service, definitely recommend

Easy booking by phone and suitable mutually agreed date. reasonable price

I’ve had a difficult experience with euroloo, I’ve been charged for 2 toilets despite only having one, my toilet wasn’t emptied for weeks and then it wasn’t collected when I said I didn’t want it anymore as it was so full the builders couldn’t use it. Then I was told that I needed a man on site and a trolley available for them to collect when I said I couldn’t guarantee this they need to send 2 men, they ignored me and sent one man who said my carpenter refused to help and wouldn’t tell him where the trolley was. This wasn’t true as he did help and they used my trolley, I’ve not complained or made a fuss but now I’m so cross to be left 2 voicemails telling me it was my fault the toilet couldn’t be removed.

Really professional and polite, very effective and happy to help.
Well recommended service. With a personal touch 10 out of 10.

Missed service calls, promises of sorting but to no avail. They are quick to take payment but not at sorting issues.
Go elsewhere

Great company. Always used them and never had any issues. The team on the phone are really friendly and helpful and I always have someone come round every week to service the toilet. They leave the toilet clean, with hand gel and with enough toilet roll.

All the staff always helpful, from the office, through to delivery, weekly cleaning and collection staff.

Value for money.

Quick , reasonable price

Excellent service I’ve spoken to a few different people and all are extremely polite and helpful, Adam in customer services was particularly brilliant when I needed help.

Amazing quick communication with a person on the phone .
Delivery next day as agreed.
Highly recommended

Delivery was good and the condition of the unit is very clean and usable. My wife is fussy a d she has no problem with it.

Although only intended for a month I have further work to do later in the year and will have no hesitation to order again.

Was very happy with the service received, it was quick and delivered swiftly, the only downside was the timings of the delivery, it was delivered very early to site when we wasn't there and we had to move it into place at our customers property, but other than that we were very happy with the service

Excellent customer service. Staff were polite and answered all my questions! This is the reason why I'll be using Euro Loo again

Service provided by this company is a joke and headache for the contractor. I paid for a weekly toilet emptying and after 4 weeks had to cancel the hire as it wasn’t emptied even once..! Calling customer service twice a week for two weeks didn’t help. Emails left without reply. Toilet was full and couldn’t be used for 3 weeks but no discount or refund. To end the contact you need to pay everything they want in advance otherwise the hire will continue. It is a trap. So we wasted money, didn’t receive any service and had to explain ourselves to the investor for the inconvenience of smelly toilet…
DON’T RECOMMEND if you don’t want to lose money and your good opinion.

Outstanding customer service throughout our hire, always helpful and able to provide solutions to any delays faced with our servicing

We used Euroloo after them bombarding us with emails we thought we would try them on a job. However see remarks below.
1. Toilet not cleaned for 4 weeks.
2.The flush was broken never fixed throughout its use despite telling them and the guy who serviced obviously never checking it.
3.On completion when they come to collect the guy wouldn't take because it hadn't been emptied him saying "they have had a lot of blokes leave and lots not being serviced". When it was cleaned that guy said he couldt take it!!!,he was the service guy.
4. When they come to take it they knocked the coping stone and top course of bricks off the pier . I complained to customer services who said " their guys saw the pier and bricks were loose and they removed them lifted the WC out and then neatly place the items back".I said complete nonsense why didn't they knock on the clients door and show her instead of leaving.
CUSTOMER SERVICE DEPT -USELESS.
Needless to say removed from our supply chain. BE AWARE OF EUROLOO!!

Fantastic service. Loved Euroloo Toilet. It was clean, really spacious & fresh. Everyone that used it complimented it. I will be using Euroloo again & highly recommend their service. Thanks.

Euroloo are an excellent Company.
They give a prompt service, always there when needed, and their rates are very reasonable.
I would not have any problem highly recommending this Company to anyone