Thank You for Your Great Support for Delivery of my courier at correct address. I am very Thankful to you just because of you my luggage have been delivered after 45 days between these i have strugg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt pickup, but the carrier DHL could provide a pickup slot so customers aren't waiting all day. Delivery was within 3 days, well before the max delivery duration of 7 days. All items arrived as p... See more
You did indeed a fantastic job. I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably wou... See more
I’m very impressed about the services and travelling with Euro star. Leo and Khrystyna were prompt in responding to my queries. My luggages arrived earlier than the estimated delivery time and in good... See more
Company details
Written by the company
Delivering Eurostar passengers' luggage door to door since 2013. We provide seamless, efficient, and reliable door-to-door luggage delivery services across Europe and globally. Popular destinations include Paris, London, Brussels, Amsterdam, Rome, Zurich, New York, Sydney, Tokyo and Seoul.
Contact info
United Kingdom
- euroluggagedelivery.com
Excellent service
Excellent service
Delivery faster than expected
Definitely worth every euro not to have to manage my luggage
Expensive. .but reliable. In fact, it IS simply DHL.
Expensive. .but reliable. It's DHL, simplified... In fact..it IS , simply , DHL who takes care of everything...and we pay a surcharge.
Reliable and fast FR-UK deliveries
Reliable, quick, and trustworthy delivery between France and the UK. Highly recommend.
Very good with honoring the time of…
Very good with honoring the time of pick-up and delivery, much appreciated. However, the cost was prohibitive for one, lightweight item; it cost as much as a one-way plane ticket.
The service was good and fast
The service was good and fast. Unfortunately, the service is charged depending on the number of articles, it would have been better and more practical to charge the total kilograms sent as it is more significant.
Excellent service
Great service
The service is excellent
The service is excellent. Especially Marta from the service was very helpfull had answered all my questions.
Thank you very much!
Was smooth for the most part
Was smooth for the most part. Delivery was timely and easy. However, on the pick up day, driver was meant to come between 9-530 but ended up coming at 630. Would still recommend this service
Great service
Great service ! Good value !
The only thing to reconsider is including luggage labelling material again. Finding robust label materials at home is simple.
4 stars
Collecting driver did not attempt to contact the provided phone number when they thought no one was home. After contacting customer service, they ensured that my luggage were to be collected in the next possible time convenient for me - and they were delivered early to their destination. Thanks!
DHL did the job, but with a lot of hiccups.
I was excited by the idea of this service. But I am not exactly sure what they actually do for their money. I paid them, and was then contacted by DHL who actually carried my bag. I travelled by train trying to keep my carbon footprint down. I hope that the bags also travelled by train as this is part of a low carbon future.
Despite modern adress input technology, somehow the wrong post code in Denmark was entered (either by me or the webform). Despite there being only one possible address anywhere near the city I was going DHL could not deliver. I couldn't communicate with them because Eurostar Luggage were their contact. But this shouldn't be a problem for anyone in holiday in a hotel or hostel as the hotel reception can receive the bag on your behalf and you wouldn't need to wait in for two days.
Eurostar luggage were very friendly. Hopefully this is a first step to a future of train travel. But I would love if they could bring back baggage carriage on trains and trollies.
100% recommended
Customer service was extremely helpful and responsive. The procedure is easy and reliable. Delivery with the economic service was super fast and took less days than expected. I would definitely book this service again if needed, and I highly recommend it to anybody!
Delivered quickly as before
Delivered quickly as before. One plastic box had broken but was repacked into another box. Thanks.
This service was fanatic
This service was fanatic! I had to transport 2 large paintings to London and was pretty worried about how this will go. Everything arrived on time. The cost was totally reasonable. I got notifications every step of the way. Will definitely use this again and recommend it to anyone. Thank you very much!
Delivered perfectly in shape and on…
Delivered perfectly in shape and on time, very fair pricing, excellent service!
👍🏼👍🏼👍🏼
Excellent service and timely delivery.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








