Euroluggage Delivery Reviews 438

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Thank You for Your Great Support for Delivery of my courier at correct address. I am very Thankful to you just because of you my luggage have been delivered after 45 days between these i have strugg... See more

Rated 5 out of 5 stars

Prompt pickup, but the carrier DHL could provide a pickup slot so customers aren't waiting all day. Delivery was within 3 days, well before the max delivery duration of 7 days. All items arrived as p... See more

Rated 4 out of 5 stars

You did indeed a fantastic job. I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably wou... See more

Rated 5 out of 5 stars

I’m very impressed about the services and travelling with Euro star. Leo and Khrystyna were prompt in responding to my queries. My luggages arrived earlier than the estimated delivery time and in good... See more

Company details

  1. Courier and Delivery Service

Written by the company

Delivering Eurostar passengers' luggage door to door since 2013. We provide seamless, efficient, and reliable door-to-door luggage delivery services across Europe and globally. Popular destinations include Paris, London, Brussels, Amsterdam, Rome, Zurich, New York, Sydney, Tokyo and Seoul.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

438 reviews

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Rated 4 out of 5 stars

The service was good and fast

The service was good and fast. Unfortunately, the service is charged depending on the number of articles, it would have been better and more practical to charge the total kilograms sent as it is more significant.

May 19, 2022
Rated 4 out of 5 stars

Was smooth for the most part

Was smooth for the most part. Delivery was timely and easy. However, on the pick up day, driver was meant to come between 9-530 but ended up coming at 630. Would still recommend this service

April 18, 2022
Rated 4 out of 5 stars

Great service

Great service ! Good value !

The only thing to reconsider is including luggage labelling material again. Finding robust label materials at home is simple.

April 18, 2022
Rated 4 out of 5 stars

4 stars

Collecting driver did not attempt to contact the provided phone number when they thought no one was home. After contacting customer service, they ensured that my luggage were to be collected in the next possible time convenient for me - and they were delivered early to their destination. Thanks!

April 6, 2022
Rated 3 out of 5 stars

DHL did the job, but with a lot of hiccups.

I was excited by the idea of this service. But I am not exactly sure what they actually do for their money. I paid them, and was then contacted by DHL who actually carried my bag. I travelled by train trying to keep my carbon footprint down. I hope that the bags also travelled by train as this is part of a low carbon future.

Despite modern adress input technology, somehow the wrong post code in Denmark was entered (either by me or the webform). Despite there being only one possible address anywhere near the city I was going DHL could not deliver. I couldn't communicate with them because Eurostar Luggage were their contact. But this shouldn't be a problem for anyone in holiday in a hotel or hostel as the hotel reception can receive the bag on your behalf and you wouldn't need to wait in for two days.

Eurostar luggage were very friendly. Hopefully this is a first step to a future of train travel. But I would love if they could bring back baggage carriage on trains and trollies.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

100% recommended

Customer service was extremely helpful and responsive. The procedure is easy and reliable. Delivery with the economic service was super fast and took less days than expected. I would definitely book this service again if needed, and I highly recommend it to anybody!

March 9, 2022
Rated 5 out of 5 stars

This service was fanatic

This service was fanatic! I had to transport 2 large paintings to London and was pretty worried about how this will go. Everything arrived on time. The cost was totally reasonable. I got notifications every step of the way. Will definitely use this again and recommend it to anyone. Thank you very much!

February 11, 2022

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