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Exact Delivery Reviews 154

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TrustScore 4.5 out of 5

4.7

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and reliability of the delivery process. Many appreciate the competitive pricing and the positive interactions with the staff, who are often described as friendly, polite, and helpful, especially with challenging deliveries. The product handling is also frequently commended for its care and professionalism. However, some customers reported issues with delivery personnel, noting instances of rudeness, unhelpfulness, or a lack of English proficiency. A few also experienced unexpected additional charges for upstairs delivery or delays in service, and in one case, isolated incidents during delivery.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting excellent communication... See more

Staff

Consumers generally express satisfaction with the staff, often describing them as polite, helpful, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Product

People report positive experiences with product delivery. Customers frequently praise items arriving in... See more

Price

Customers had positive experiences with price. Many reviewers found the pricing to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more

Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

When I bought this mattress I explained…

When I bought this mattress I explained that I was nearly 70 and could the delivery men take it up to my apartment. When they came they said that they would only take the mattress up one floor and it would cost me £10 more for two more floors. After emphasising that I had explained that i would need help up to my apartment they reluctantly took it up. As they were quite angry I didnt feel comfortable in asking them to take it upstairs. I now have to find someone to pay to help me take itit2 upstairs. Kindness seems to have gone out the window today

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

First class delivery service

Had a picture delivered by Exact delivery and it was first class. Notified me delivery date and had the ability to send to a different location as I was away. Had a message night before with 3 hour time slot, and a text from the driver 45 minutes before delivery.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable Service

Reliable Service
From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand that went well and today's delivery was great. Nice team with a tricky job carried out cheerfully and professionally. Will certainly use again.

April 23, 2026
Unprompted review

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