Europ Assistance Reviews 

I purchased travel insurance with Europ Assistance for a trip to Thailand. While removing his suitcase from the baggage carousel at the airport, my husband injured his back and was in severe pain. We sought medical attention from a qualified professional, who diagnosed and treated a herniated disc.

We submitted an insurance claim promptly, including all required supporting documentation, and awaited a decision. We later received an email advising us to log into our account, as our case had been updated. Upon logging in, we found only a brief message stating that our claim had been denied and that an email had been sent explaining the reason.

No such explanatory email was received. Repeated attempts simply redirected us back to the online portal, which provided no justification for the decision.

This was a legitimate claim supported by medical evidence, yet it was rejected without explanation. Based on this experience, I would not recommend this insurer. They accepted the premium, denied a valid claim, and failed to provide transparency or accountability in their decision-making.

I have used Europ Assistance for several visa application requiring insurance in the host country. My last experience with EA was a complete disaster. Extremely difficult to contact anyone who can be actionable or answer a question or problem. Prepare to spend HOURS getting nowhere. This company is no longer able to accomplish its job. Beware.

To begin with, it took 30 plus business days to get a response with numerous messages left on their site. Secondly their replies are all canned. You know then, you are a priority in their system. 🙄 Revenue of 10 billion plus. On the backs of us suckers.

I am currently in Medina, Saudi Arabia, recovering from a severe medical emergency (Gastroenteritis & IBS symptoms).

The local hospital and the treating physician have officially cleared me as 'Fit to Fly' and prescribed a specific treatment plan.
Despite having a valid insurance claim through
Airbnb, Europ Assistance España is refusing to book my return flight.

Their 'doctors' - who have never seen me - claim they 'do not confirm' the necessity of the flight and told me to just stay in Saudi Arabia until I am 'healthy.'

This is a total denial of service. They are ignoring official medical reports and trying to avoid the costs of my repatriation. It is a disgrace to leave a patient stranded in a foreign country when the doctor says he can go home.

If you are traveling with Airbb or Europ Assistance, be warned: they might leave you behind when you need them most. I will be taking legal action and escalating this to Airbnb HQ immediately.

My claims were approved in June 2025, its is now the end of December 2025 and I have not been paid. After much back and forth with the company they have repeatedly been unforthcoming with the details and are unable to provide any records of attempting the transaction.

Can you provide a negative star review. I have never experienced such a runaround for any insurance claim ever. The lack of information to submit a claim. Both my husband and myself were forced to submit claims but we both were seriously unwell and visited hospital and paid for health care and discharged together. My husbands claim has been delayed time and again requesting documentation that simply does not exist. My claim was processed, but the approval never sent to finance to reimburse. Never rely on insurance recommended by Flight Centre again. Avoid "free" or "discounted" insurance, do your research, purchase any other insurance not associated with this organisation. Am so glad I have not repurchased insurance with this group for my next travel experience overseas. There is no ability to contact when a medical emergency occurs - try calling the phone number provided whilst in Australia and it will not connect. When travelling had to reactivate roaming multiple times and not able to connect to them day or night to seek urgent medical support. Next steps - will be to write a formal complaint to this group, to Flight Centre and then follow up with the Australian Financial Complaints Ombudsman.

Bought a travel insurance policy with these gronks via Flight Centre, had flight cancelled, lost accommodation and hire car costs, lodges claom and they rejected. Avoid at all costs. Use a reputable insurer

You don"t respond to claims..you don"t respond to emails..emails 'can"t be delivered' Bad insurance company..who are these scammers?!
I have valid documents
I am emailing to them from 3 months
Not getting any valid response
I buy it from policy bazaar for mother and father
When they travelled to uk from India

Absolutely terrible company.

I collapsed and was taken to a+E so had to cancel my trip but they didn't believe me, trying to make me jump through so many hoops.

DO NOT USE This company for anything.

tried to cancel my forthcoming trip to Sri Lanka - as the country is affected by the worst floods in over 120 years and they declined my claim?!!
Needless to say that this WILL be escalated to a complaints team / ombudsman

Super bad experience with them. They denied a claim saying that the insurance was not valid because my trip started in Australia (where I was living in my year of working holiday visa) to Italy (where I'm actually resident) with a stop in Thailand where I need to use the cover. In their conditions is not specified that the trip needs to start and finish in Italy and they admitted that the conditions where not written properly but they denied anyway made pay a lot of money for anti rabic profilaxis. AVOID!!

This is a rogue insurer to be avoided. I suffered a DVT whilst in the UK and received medical advice from a London Hospital not to fly for four weeks. Europ-Assist asserts that I was fit to fly and should have ignored the medical advice. Less than ten days before I am able to fly home and I have not had the claim accepted and currently have no insurance cover for the return flight. Utter disgrace.

I took out full cover for my 1 month overseas holiday to Europe through Flight Centre, with Europ insurance. My suitcase was broken into on my return flight to Australia. All my jewellery, alcohol, expensive perfumes and presents were stolen.
Europ insurance now email me and tell me that they don’t cover jewellery etc. Is this for real, as I took out full cover! I’ve never heard of this, otherwise why do people take insurance out?
Absolutely ridiculous. DO NOT BOOK THIS COMPANY.

I left my camera on a train in Switzerland and claimed when I returned to NZ. The camera was 5 years old and still perfect order. The claim system is so difficult to manage. It still fails to recognise the Policy Number, and even my Flight Centre Agent couldnt get in. Eventually I was informed that the claim would be accepted but they decided that depreciation on the camera was 90%!!! So they paid 10% of its 2020 cost. As previous reviews show, Europ Assistance seems to rip people off all the time. Never again.

Car broke down during return from holiday. They were unable to arrange something for getting us home. They said, "arrange it yourself and we will pay back the expenses". They did arrange getting the car back at our local dealership withing 3 weeks. 3 months later still waiting to get our money back.

I booked an apartment in Hoi An, Vietnam, for two weeks and took the add on insurance offered by Airbnb. It's a Europ Assistance policy.
We arrived as the 'worst floods since 1964' started and on day two our accommodation was flooded and we were evacuated by boat.
I contacted Europ Assist and their immediate reaction was to deny any liability or responsibility. A
I did challenge there 'no liability claim' and their answer was to inundate me with reams of terms and conditions. Europ Assist, are truly a useless scam. And really, scam is the absolute correct word for this nefarious Company.

This company is the worest. I paid for their car insurance thinking I would have a peace of mind. I rented a vehicle in Italy, went shopping and returned to a rear bumper damage on my rental. When I went to return the car I ended up paying for the damage from my pocket. I submitted the claim and it took over a month to get a response. They request more documents than anything I ever had to deal with in my life. They make it so difficult to approve my claim. It’s still pending review. It was submitted first week of September and it’s the last week of October and I’m still waiting. Don’t trust Expedia’s insurance recommendations anymore. I didn’t get any support from them either. They just handed me off like nothing.

I am trying to make my claim, the website is giving an error message and won’t let me proceed. I mentioned this to their customer service and got a copy and paste response not even related to the issue I am having. After several days I am still waiting for a response. This will be reported

This company is very very shady. If you use them read the fine print carefully as they dont cover things like maintenance of aircraft if your trip is disrupted and other ridiculous exclusions that should be illegal. Took a month to hear back from them