If there would be 0 or even -5 stars would gladly give it to them! Will never ever recommend to anyone. All the information ignored! Cancellation policy said I can cancel untill 28th Feb, which I di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After providing all information as requested their games began. We cannot read document one. Please re-send. We need detailed itinerary (package tour) for document two. Your GP has not provided enough... See more
Car broke down during return from holiday. They were unable to arrange something for getting us home. They said, "arrange it yourself and we will pay back the expenses". They did arrange getting the c... See more
I took out full cover for my 1 month overseas holiday to Europe through Flight Centre, with Europ insurance. My suitcase was broken into on my return flight to Australia. All my jewellery, alcohol... See more
Company details
Written by the company
Europ Assistance is an international French group, created in 1963 by Pierre Desnos.
Contact info
Boulevard Haussmann 9, 75009, Paris, France
- europ-assistance.com
1.3
Bad
201 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No response from them
I just did a travel insurance for Spain. I have tried contacting them via email for changes to dates etc. It’s 2 days now and nothing. It’s beginning to look like a scam to me with the negative reviews.
March 1, 2022
Unprompted review
no response
Trying to reach anyone has failed through all channels. No wonder after reading the other reviews. I only wish I had come here before. Still waiting for a reply regarding a simple change of an error.
February 28, 2022
Unprompted review
Do not go with Europ Assistance
I took an insurance with Europ Assistance for a trip to the Netherlands. It was supposed to cover any problem. I tried to cancel my booking one month before because of a mishap and they told me it was not covered in my insurance. They even deleted the account I created with my booking number.
Trust me you don't want to work with them.
I do not recommend at all.
December 25, 2021
Unprompted review
They are a complete scam
They are a complete scam. They refuse to payout in pretty much any scenario. I purchased the flexible ticket insurance, followed the booking company's instructions to change and make a claim but Europ Assistance refused to pay out anyway.
Most of their reviews say similar things.
AVOID!
January 18, 2022
Unprompted review
Absolutely useless insurance.
Absolutely useless insurance.
I followed the exact process as instructed over the phone and the claim was rejected for "not following the correct process" Seems like they will take any excuse to refuse a claim. They also refuse to answer any questions or go into detail.
I am raising a complaint through the Financial Ombudsman to force the matter there.
It's very telling that EVERY review so far is 1 star!
December 3, 2021
Unprompted review
I booked with 2 tickets
I booked with 2 tickets fly with opodo, and when I need help from assurance, get very bad experience. One fly was canceled, I paid assurance more 55 euro, and they helped me get back only money from that canceled fly. Assurance, they don't helped me. I spoke with assurance 5 times and nothing. And I loosed around 300 euro. Bad support, very bad
December 2, 2021
Unprompted review
Better hope you dont need to make a claim
Terrible! Do not waste your money! Even the cheapest company out there will be better! The customer service is terrible to non existing! Seem to only respond with a standard response and webpage link! The phone number for customer service is a spain number. The paperwork is unclear! That unclear that i had to buy 2nd lot of insurance to apply for a travel visa as it was not accepted by the consulate as sufficient cover! Unbelievable!!
March 20, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.