I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more
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Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more
Company replied
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... See more
Company replied
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... See more
Company replied
Company details
Information provided by various external sources
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contact info
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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e-banking software and credit card
Clear and intuitive, very usefull
Awesome Support
Thank you so much guys.
These guys were helpfull and kindness in resolving my issue.
Thank you so much for attention and pacience.
Opening a corporate bank account
The process of opening a corporate bank account was very slow but it was ended succesfully. They investigated the company very deep but the communication and client treatment was excellent.
Many thanks.
Account opening in no time.
Very good customer support
Very good customer support! They are always there to help you solve your questions or issues.
Fantastic experience from the client services team
I have a business bank account with Europac and not had any major issues, and if I have had any small issues that need dealing with I just call them up and they are dealt with very professionally and quickly. If I don't phone then I send an internal message which works just as well. The client services team I have found are better than UK and US business banks as they actually listen to your issue, and genuinely want to help
Great service
Great service, friendly and very supportive! Especially my dealings with Mart. Also many features available through their banking terminal which includes Currency trading with the MT4 platform. In addition there multi-currency account covers my needs.
Very helpful and quick to respond
Very helpful and quick to respond. Great customer service all around.
kamisha was very helpful and resolved…
kamisha was very helpful and resolved my query in a professional manner
I had problems bcs log me out from my…
I had problems bcs log me out from my account. Awesome Help. Great Service.
Chante was very professional and has made a promise .....
Chante was very professional and explained all charges on the credit card, helped with a critical international transfer and has promised to provided the contact for the old credit card so that the funds can be claimed. I will let you know if and when this promise is fulfilled.
SERVICE WAS PERFECT !!
Good Service
Having just recently set up my own company EPB was recommended by some of my colleagues who have their accounts managed with them already.
The team at EPB has been very helpful and patient during this process and has been very forthcoming. Service has been very prompt and especially Mart has been most helpful, always able to reply in a very timely manner.
Good service and effecient
Whilst at times i may have had issues with this bank, these were all resolved quickly and efficiently by the bank. They provide consistently good service and are user friendly
Chante was a tremendous help in solving…
Chante was a tremendous help in solving my issue with a wire transfer. Very courteous and put in the extra effort to sort out a somewhat confusing transfer request. Very happy with help I received.
The Euro Pacific service-
The Euro Pacific has been of great support since account was opened and I recommend the bank for private reserved management both private and corporate.
I have dealt with numerous client managers and they have been very through , professional, and extremely helpful, and supportive.
I have to be slightly bias and must confess that Joy Ann has been superb with her services as she has managed a lot of problems and resolved issues with excellent endeavour and has a very bright future ahead in High net worth private and corporate client management .
Sahyan Trading
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