Europacco Reviews 

The pickup was easy. I shipped 4 boxes, and two of them arrived with one side completely sliced or ripped open. I'm hoping I didn't lose anything through the holes. I'm not sure how that happened, but it makes me question how they handle our packages.

The delivery was on time. Items were fine.
The courier people left the heavy boxes in the entrance waiting area. It could have been better if it'll be received in front of my house (4th floor, life available builiding).

That was pretty and at the less than half of the price on the official website. Thank you for the great service.

Really efficient customer service. They were helpful through all the way.

Following a pretty complicated shipping situation with moving goods from Italy to Ireland, I did some research and discovered these guys and saved myself more than 10 times the original price I was quoted elsewhere.

This is my first time using Europacco and I must say that I am truly impressed with the quality, speed, and transparency of this service. The website was easy to use, and clear guidance is being provided every step of the way.

Well done for making this so easy and effortless. getting ready for a second Shipment

Everything ran pretty smoothly.
I used it to deliver professional computer and expensive monitor and everything arrived in excellent conditions although the price was very low.

Service was fantastic and very helpful at all times

Fast and precise delivery.

2 of the boxes I shipped arrived open! They broke on the way and things fell out of them

Excellent remote service from Sicily to Shanghai in 5 days. Unlike the big American companies, you don't have to use a personal VAT number which english people don't have. Cheaper than fedex and DHL as well.

Fair price and quick delivery process. Recommended

I had to ship with another company when customer service was unable to provide even basic customs information and instead tells you to figure it out for yourself. I posted feedback on website but saw it was never posted as they review the feedback and only post the positive ones. So I came here.

Do NOT use this company for shipping between Italy and the United States. This company does NOTHING to make international shipping easier & they actively work against the interests of their clients.

I used Europacco for shipping of personal belongings when I moved from Italy to the United States in August 2022. From the moment that Europacco received my payment they became disrespectful and careless. For example, on the day the parcels were to be collected - after I had waited the mandatory 8 hours for the courier - I was told by a Europacco agent that "they might just come the next day". This, despite the fact that organizing this service was part of what I paid Europacco for. The experience got MUCH worse from there...

Europacco gave the packages to FedEx, and then forgot all about them. They did not track the packages or follow up on them in any way. Several weeks went by with the packages not moving. My efforts to contact both Europacco and FedEx were fruitless, until someone from Europacco randomly decided to tell me to fill out an "export authorization" form - which was not included with the forms provided by Europacco and is not any kind of authorization form that anyone is actually required to use in Italy or the USA. One reason that I hired Europacco was to ensure that the customs forms would be done correctly the first time around. But, this form was nothing official, had no letterhead, does not exist among the required customs forms, and looked like an attempt to use bureaucracy as an excuse for not doing their job. It was also irrelevant. FedEx, after holding them for several weeks, gave the boxes back to Europacco.

With a second chance and a choice of any shipping company to use, Europacco made the inexplicable decision to once again use FedEx. (One wonders how cheap it is for Europacco to use FedEx.) Who, once again delayed the boxes for weeks. AND, "lost" one which travelled god-knows-where before arriving here half empty and with only a only a handwritten label on it.

By that time, the seasons had begun changing and I was overseas without my clothing. As Europacco refused to help- they even refused to supply me with the dates of their contacts with FedEx - I was required to take it upon my self to call FedEx on a daily basis to try to recover my personal belongings, while also managing the expense of buying replacements for necessary items that should have arrived a month earlier. I made more than 20 phone calls (recorded) to FedEx, because Europacco, the company I hired to assist with this shipment, did not help.

Five weeks after late, the boxes - although you could hardly call them boxes considering the damage - began coming in. All of them were damaged, one weighed six pounds less than it did when it was shipped (weights confirmed) and another arrived with items falling out of a torn side. NON of the boxes had any customs clearance documents or stamps on them. Every garment bag in every box was opened, garments were dirty. And, several items - primarily expensive clothing items - were missing. (One only pays to ship items that cost more to replace than they do to ship. And yes, I have video and images of the condition of the boxes on arrival.)

I immediately contacted FedEx AND Europacco stating my intention to make a claim for my missing property. The companies began pointing fingers at each other, while also insisting that I had no right to file a claim because, according to FedEx "Europacco is the shipper". Meanwhile, Europacco insists that I can't make a claim without having purchased THEIR insurance. This is untrue under FedEx policy - a recipient can also file a claim - or the law. The two companies shield each other from responsibility for theft and damage.

To recap:
- The pickup of the boxes was rudely managed.
-The customs documents were either incorrect or not attached by Europacco.
-Europacco selected the cheapest and least responsible shipper possible TWICE.
-Europacco refused to help resolve issues with delivery of items.
-Europacco works to shield the shipper from responsibility for stolen property.
REPLY TO EUROPACCO:
1.Your agent was rude on the telephone the same day.
2. Since you are reviewing our emails, STOP LYING.
- The export authorization form was either A. not official or B. YOUR JOB to include in the first place.
-The boxes did NOT "then travel to the us..." There are three sets of tracking #'s; all delayed in Italy.
-You already have all of the information re: my contract, the weights of boxes and the photos of their condition.
-You have all of the tracking numbers and the complaint numbers i filed with FedEx.

3. You KNOW that when people ship personal belongings that they no longer have receipts. (Convenient for stealing?)
4. FedEx policy allows claims up to the declared value without extra insurance.

The overall experience was excellent. I did not encounter any problem from making the booking online till delivery to me. The pricing was very reasonable.

Disgusting ! Seems like they randomly ask you more money ! I sent two identical items, one in August and the other in Semptember with the same dimensions (pinball machines) and one they asked for more 96 eur ! Actually, the last pinball (the one which I was asked for more money) even weights less and is smaller!!! They response by e-mail was solely to say that the dimensions were not what I had input in the system... well they were the same in both cases....

Top Service, express delivery with DHL

Very bad experience, do not use this company

Goods arrived as expected and in good condition