Excelente speed, arrived as expected, however the box was heavily damaged and had even an opening in one of the sides. Fortunately I lost nothing however poor handling in my opinion.
Company replied
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See what reviewers are saying
We received our item! That is what made it great - we had challenges due to our item being sent overseas to the US - ended up having to pay another duty fee once item was received in the US (we were... See more
Very smooth process,from choosing the time slot to the pick up at the address. A few days later the pack was delivered without any issues to the final destination.
Following a pretty complicated shipping situation with moving goods from Italy to Ireland, I did some research and discovered these guys and saved myself more than 10 times the original price I wa... See more
Company details
- Shipping Company
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Service
About Europacco
Written by the company
Europacco.com è un portale online di spedizioni con sede a Bolzano, che offre ai suoi clienti la possibilità di acquistare un servizio con ritiro a domicilio e consegna in tutto il mondo. Utilizzando i migliori spedizionieri, europacco.com garantisce un ottimo servizio veloce ed economico adeguato sia ai clienti privati che alle aziende.
I prezzi imbattibili sono una conseguenza dell'elevato volume di spedizioni gestite che permette ad europacco di proporre scontistiche ai propri clienti. Grazie all'utilizzo di tecnologie avanzate, ad anni di esperienza nel settore della logistica e alla gestione del Servizio Clienti, europacco.com riesce ad offrire un servizio semplice, economico e professionale a tutti i suoi clienti.
I prezzi imbattibili sono una conseguenza dell'elevato volume di spedizioni gestite che permette ad europacco di proporre scontistiche ai propri clienti. Grazie all'utilizzo di tecnologie avanzate, ad anni di esperienza nel settore della logistica e alla gestione del Servizio Clienti, europacco.com riesce ad offrire un servizio semplice, economico e professionale a tutti i suoi clienti.
Spedisci adesso
Traccia la spedizione
Listino prezzi
Europacco.com
Written by the company
- da casa tua in tutto il mondo...
- Scegli di affidare i tuoi pacchi, documenti o bancali ad europacco.com. Compila il modulo online su www.europacco.com, effettuata il pagamento e rimani in attesa del ritiro da parte del corriere incaricato per il giorno previsto. Facile, veloce ed economico!
Contact info
Via Luigi Negrelli 15, 39100, Bolzano, Italy
- +39 0471 1962318
- info@europacco.com
- europacco.com
4.6
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Everything was perfect
Everything was perfect. From filling the form online to the delivery of my parcels 👍👍👍
From Italy to Germany. Pickup was GLS until Bolzano. From there to my address it went via DHL.
January 11, 2025
Excellent service!
January 10, 2025
amazed at the low cost
I'm amazed at the low cost of this delivery from Italian Alps to Munich and on time. Will definitely use again!
December 30, 2024
Unprompted review
Great and good
December 18, 2024
Sempre molto efficiente.
November 18, 2024
Worst delivery service ever
If it were possible, I would give zero stars because I have never seen such a terrible service in my life. A few days ago, I requested a price quote for sending two packages to Romania. I provided all the information, was told the price, filled out the form and paid on their website and on the confirmation received EPC202400033009, the date for picking up the packages was November 7th. Yesterday I was home all day, from 9:00 to 18:00 as it says in their terms and conditions and no one came for the pick up. Around four o'clock I sent an email to see when the courier would come, to which I was told that they do not have a set time, that they must contact the courier and if I am not satisfied, I should take the packages to the courier's headquarters. Considering that I paid for a service with the pick up of the packages from home, this does not seem like an adequate response. After a series of emails and various excuses, their conclusion was that I was not home or that the doorbell was not working when in fact no one showed up by the appointed time. Of course, the day was lost, so they were going to send the courier the next day. Again, the same interval. Again, no one showed up and I lost another day of work. And again, no one took responsibility because according to them, in the terms and conditions on their website they do not take any responsibility for any change in the pick up or payment or anything. The tracking showed that they could not find me at home for two days, although it is not true, so I stayed at home for nothing to wait for them and they did not even have the common sense to let me know or even apologize for the inconvenience caused. Under the current circumstances, I requested a refund and I hope they’ll move faster than with the parcels, because I will never use their services again and they should be happy that I am not sending them a letter from my lawyer to request the recovery of the two lost and unpaid days of work.
Edit: The only false information is yours since I was at home for both the days you insinuated the courier has passed and didn't find me. I have proof for everything I've written, from mails exchanged with your staff, the courier and even proof for taking absence from my workplace. And since we both have the mails, let's see who was the rude one, who didn't assume responsability and who asked for a refund! Please have the decency to admit you were in the wrong and stop coming with excuses!
November 8, 2024
Unprompted review
Reply from Europacco
Dear Ms. Delia Tabacaru,
we regret Your negative review and the bogus information You reported.
The pickup of Your shipment did not occur on the day You requested due to “absent customer.” Following the failed pickup, a new pickup attempt was arranged, also unsuccessfully.
Customer Service, apologizing several times (there are e-mails as proof of this) reminded You that, as per the reported terms and conditions of the contract, the pickup date may change for various reasons, as in Your case, due to customer absence at the carrier's passage.
Considering Your aggressiveness displayed with every e-mail sent to Customer Service and the rudeness that marked You from the beginning, the department in charge decided to withdraw from the contract with immediate refund.
Regards,
Europacco TEAM
Professional service.
November 2, 2024
Absolutely brilliant service!
Absolutely brilliant service!
Helped get some jewellery left in a hotel in Italy back to me in UK.
Great communication and helpful advise with getting paperwork in order.
Highly recommended
October 21, 2024
Unprompted review
sempre pronto!
October 21, 2024
Excellent Service
I arranged for a pick up and ship service and it was really great. Easy to contact - responds right away, affordable service (I paid half the price of which DHL quoted me) and fast shipping. I received my documents (from Italy to Austria) in 2 days! Keep up the good work!
October 22, 2024
fast and reliable
September 3, 2024
On time and very kind!
August 30, 2024
Europacco has kept their word as far as…
Europacco has kept their word as far as the delivery time and it is one of the most affordable courier there is in the market. Great job 👍🏼
August 27, 2024
Veloce e precisa
August 21, 2024
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