Europcar Greece - Kos Airport Reviews 19

TrustScore 3 out of 5

3.2

Antimaheia, Airport Ippokratis, 853 02 Kos, Dodekanisa, GR


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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service from collection to an amended by us drop off. Car was fantastic and pretty much brand new, nice clean office at KOS AIRPORT. Nikos Sarris THANKYOU SO MUCH for your speedy respons... See more

Rated 1 out of 5 stars

Caution! If you order through the Bookinig website, they keep the car for you for only 30 minutes! If the flight is delayed like most flights, your order will be canceled Even if you specified the f... See more

Rated 5 out of 5 stars

Could not fault the service from Europcar. Easy to find their offices just opposite the airport, 100m from arrivals. Friendly service and thorough inspection of car prior to signing agreement. No p... See more

Rated 5 out of 5 stars

Hiring a car from Europcar Kos Airport was one of the best car hire experiences I've ever had. There were no queues at the office just outside the airport (only a couple of minutes walk from the... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

Europcar set a new course in Greece as of October 2021, when it started to be managed by Kinsen Hellas. The regeneration of Europcar was completed with stations’ total renovation, the total fleet’s completion of new, eco-friendly and state-of-the art cars, high quality and consistent customer service in order to perfect your accommodation in Greece. *Book online, direct and easily from Europcar’s official website and explore all the extra services. For picking up you have only to hold your identity or passport, your valid driving license for a minimum of 12 months and a valid credit card under your name, for the rental deposit. 📌 Find us: Station Exactly Opposite the Airport 🆘 📱Emergency Phone Number: +30 2242051220 / +30 6949841064


Contact info

  • Antimaheia, Airport Ippokratis, 853 02, Kos, Dodekanisa, Greece

  • 2242051220

3.2

Average

TrustScore 3 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Caution

Caution! If you order through the Bookinig website, they keep the car for you for only 30 minutes! If the flight is delayed like most flights, your order will be canceled Even if you specified the flight number and you will pay all the money without the possibility of a refund! Unfortunately I fell and had to pay twice for the same vehicle. They claim that they rented the car I ordered to someone else but if you want to pay again suddenly they have a car to give you. You should be careful not to do business with such a company that steals its customers. You pay and even though you paid, they take your car and rent it to you again. They claim that you did not pay them, you paid the Booking website, but Booking claims that they paid Europcar and that is the rules of the rental company. Be careful not to rent a car from such a company! You pay and get nothing in return! If it only happened to me then I wouldn't write about it but it's a method they do it to everyone. I fell, I hope you don't fall too.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service from collection to an…

Fantastic service from collection to an amended by us drop off.
Car was fantastic and pretty much brand new, nice clean office at KOS AIRPORT.
Nikos Sarris THANKYOU SO MUCH for your speedy responses and flexibility in regards to us dropping our car back and will certainly use you again. Thankyou

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience...

Great experience with this branch of Europcar.

Friendly staff who went through all the paper work quickly and explained what I needed to know. Car was ready and waiting for me and they even fitted the Child Car seats for me that I'd requested(which doesn't always happen). Car was clean and just what we needed.

Hassle free drop off which was great.

Only note is that it's not inside the terminal like I expected so I ended having to ask where to find them. They are just outside the terminal across the road, literally a 1 minute walk.

Would definitely recommend

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very good

Could not fault the service from Europcar. Easy to find their offices just opposite the airport, 100m from arrivals. Friendly service and thorough inspection of car prior to signing agreement.
No pushiness to take out extra insurances, and not necessary if you take out your own cover anyway.
I had a flat battery one day in Kos town and they sent out assistance and had me back on the road in around 45 minutes.
Returning the car was hassle free, allow an extra 5 mins as they inspect the car in detail.

April 18, 2023
Unprompted review
Rated 4 out of 5 stars

Extra insurance required even though i…

Extra insurance required even though i had full insurance and CDW purchased from the UK

August 30, 2022
Unprompted review
Europcar Greece - Kos Airport logo

Reply from Europcar Greece - Kos Airport

Our team at Europcar Greece greatly appreciates your feedback.
We look forward to serving you again soon.

Best,
Team of Europcar Greece

Rated 5 out of 5 stars

Good fast service I will definitely be…

Good fast service I will definitely be using you again thank you ps I have still not received my deposit back from you was told it would be back to me in 4 working days can you please send me it

July 30, 2022
Unprompted review
Europcar Greece - Kos Airport logo

Reply from Europcar Greece - Kos Airport

We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.

We look forward to serving you again soon.

The team Customer service

Rated 5 out of 5 stars

Very gentle person

Very gentle person
Clear explanation

July 30, 2022
Unprompted review
Europcar Greece - Kos Airport logo

Reply from Europcar Greece - Kos Airport

We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.

We look forward to serving you again soon.

The team Customer service

Rated 4 out of 5 stars

a new car soon

a new car soon. Unfortunately much smaller than a Toyota Corolla. But we have come to terms with it. So great little car. The staff at the rental station was friendly and very professional. Many Thanks

July 23, 2022
Unprompted review
Europcar Greece - Kos Airport logo

Reply from Europcar Greece - Kos Airport

t is gracious of you to share your Europcar experience in Greece with us. It is extremely meaningful to us to receive feedback from our customers. Providing high-quality travel services is our goal.

We look forward to serving you again soon.

Customer Service Team

Rated 5 out of 5 stars

Hiring a car from Europcar Kos Airport

Hiring a car from Europcar Kos Airport was one of the best car hire experiences I've ever had. There were no queues at the office just outside the airport (only a couple of minutes walk from the terminal. The car was ready, very clean and in perfect condition.
The staff were very helpful and friendly, even loaded our luggage into the car.
The pick up process was quick and easy and although they mentioned the extra insurance that was available there was no pressure from them to take it out unlike other car hire companies.
The drop of procedure was equally quick.
Overall, an excellent experience and will certainly be using them again the next time we visit Kos
Well done Europcar!

July 10, 2022
Unprompted review
Europcar Greece - Kos Airport logo

Reply from Europcar Greece - Kos Airport

Thank you for taking the time to let us know what you think of our services. The feedback we receive from our customers is incredibly valuable to us. Providing high-quality travel services is our primary goal.

We look forward to serving you again soon.

Customer Service Team

Rated 5 out of 5 stars

My experience by Europa car in Greece…

My experience by Europa car in Greece was perfect.I didn’t problems and also they were faster,courtesy, cheap.

June 15, 2022
Unprompted review
Europcar Greece - Kos Airport logo

Reply from Europcar Greece - Kos Airport

Dear Andrea
Thank you so much for sharing your feedback with Europcar Greece. We are delighted that you enjoyed your experience with us - it means a lot to everyone at our company!

We look forward to serving you again soon.

Best,

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