Europcar Greece Reviews 121

Europcar at Kalamata airport is farmed out to a local Greek company called HELLAS RENTAL SOLUTIONS IKE who appears to work under franchise. It is not clear how many of their rental policies are their own or those of Europcar. We returned the car with a very small scratch for which they charged us 421.03 Euros. When we questioned this sum as being excessive and a mere moneymaking scheme, one of the employees became aggressively argumentative, laughing and saying we didn’t know how much such a repair would cost in Britain. But we do. The guy who actually processed all the paperwork was matter of fact and just doing his job.
On pick-up HELLAS RENTAL SOLUTIONS presented us with a car with a half-full tank of petrol saying they had a like for like petrol policy. That’s not the best option for the customer. Reputable companies generally have a full-to-full policy on petrol, which is much easier for the renter when returning the car.
All in all, customer service at Europcar at Kalamata airport was surly and not very friendly. The car was fairly old and basic, with a fair amount of scratches on it, but ok to drive.

They do not respond to support email requests customer-service at europcargreece.com? Highly unprofessional.

It sounds like a good company but can never compete with AVIS or Budget.

For my reservation RNT003-57784 for 11:30, I arrived at Heraklion Airport at 10:40 p.m. and promptly called the Heraklion branch at 11:17 p.m. to inform them of my arrival. I was placed on hold for approximately five minutes. After reaching the exit, I spent additional time trying to locate the branch — I asked people around to find the office or the meeting point. They do not have an office or representative at Heraklion Airport. When I was finally able to meet them at 11:34 p.m., I was informed that a €60 penalty had been applied since they close at 11:30 p.m., as they said.

This situation appears to have resulted from a minor delay and coordination issue rather than negligence on my part. Before booking, I was not informed that the office closes at 11:30 p.m. or that there is a €60 penalty. This information only appears after booking or on the day of the pickup!

I was travelling with my child, so being left without assistance at the branch was particularly distressing. Despite explaining the situation, I received no flexibility or understanding from the rude representative, which was disappointing.

Considering all the above, I feel this was done on purpose to collect another easy €60.

I sent an email to Customer Service expressing my disappointment and requesting a refund of the €60 penalty as a gesture of goodwill and fairness, but they were completely unresponsive. Five days have passed, and they did not even think it was worth replying to me. This company will never be my choice again for any future rentals!

Europcar is a con company. If you are going to Rhodes please book with a local car company.
I booked online with europcar thinking the experience would be good with an established rental group however I was mistaken.
The car we received was nothing like the car we had asked for and was terrible. Unable to get up any hills and could barely move. Has many broken features the most important being the fuel cap wouldn’t open. We went to multiple petrol stations and the employees were unable to open it. So of course when returning the car we had planned to fill it up but were unable to.
We ended up having to pay €50 back at europcar to fill up a quarter of fuel which would’ve costed €20 when we didn’t have a choice in the first place.

If you dont look out with the workers at Europcar Greece Chania airport they will steal your stuff. They stole my jacket. And if you try to report them they do nothing. Its like a criminal organisation they help eachother and they cover up eachother. I never going to rent of them ever and it was my fault i had to rent of Avis always rent from them. This is my second time with europcar. I dont say all the europcar but europcar greece chania airport never rent of them they will rob you.

Stay away. I booked my car rental 1 week prior to my flight for 48 euro, I paid in full, I paid the full insurance and then at the delivery point the Europcar charged me an extra hidden cost of 60 euros. If I was aware I would choose a different platform. Europcar informed me about the extra cost 2 hours prior to my flight. I asked for refund and they both refused even that the EuropCar admitted than the informed late due to heavy workload.

Hello,
please stay away from this rental car company. In the beginning they as frequently known try to sell you another insurance for your car. If you have one stay away!
Next our car got damaged on the highway, it just stopped going forwards. Well, how europcar heraklion told you, just call them and they will help you. No, of course not. They gave me a phone number of a towing service. The towing service lady couldn´t talk any english and even with help of greek people we asked at the streets the lady didn´t want to send a towing service in the end. Just to clarify, it was me, my girlfriend and her 8 year old daughter sitting on the edge of the highway at 11 pm. Then i eventually called Europcar Heraklion again to ask for further help, but they said they can´t do anything else. After all i had to call Europcar Athens to actually got a towing service to pick the car up.

The next day I called Europcar Heraklion again to ask for help so we could get another car, so we could get to the airport two days later. Surprise, they couldn`t help.
I then called Europcar Chania, which was closer to get a new car. They immediately assured us to get a new car.
In Chania they charged us immediately the insurance self excess and then handed us the new car.

Three days after returning to Germany Europcar Heraklion charged over 500 Euro unauthorized and just sent me the invoice of the damage. It was a gear damage, clearly not caused by me using the car over a week. At the same time they told me i had to pay for all the damage, because this is not an insurance case, even though i paid the self excess already in the first place... Makes sense right?

So in conclusion this is us a small family of two ICU nurses working hard every day to save human lives, getting completely treated disgraced and cheated on for more than 1000 euros!

I will make this public as much as I can to help people stay away from this company!!!

I rent a car between February 10 and 17, and I am a regular client. The right rear bumper of my vehicle, which was parked outside my residence and for which I had basic insurance, was scratched with a key. As a native Greek, I am aware that the 749 euros that this company charged me is sufficient to purchase a used vehicle in Greece. Due to the fact that the damage only required repainting and not bumper replacement, I am extremely dissatisfied with the overcharge that was evaluated. I kindly request that no one else utilise this company in the future.

Europcar Klamata charged 285 euros to return the car to another location, which was four times the weekly hire charge. A somewhat unusual charge for a car hire company.

UPDATE: These con artists keep replying avoiding to address the elephant in the room. My card gave me back the money they tried to charge me when I reported them for fraud, thus proving my claim. The rest is riff raff because they don't know what to say.

If this outfit steals your money claiming you were late, even though you booked with your flight number, claim it from your card. That's what I did successfully, as these people are SCAM ARTISTS.

I repeat, they are running SCAMS.

DO NOT BOOK WITH THEM, and if you have, cancel the booking now and book with someone else. You will still save a ton of money.

Arrived at the airport in Chania, We were under the impression that europcar car collection was at the airport as listed online, we realised we could not find the stand and also realised we had not received a confirmation email for the car hire booking. We called up europcar and explained this to be told we didn’t need one and that somebody would come and collect us. We called again as we were not sure where to wait and we were told to wait at departures. After another hour we still had not seen europcar arrive. We called again to tell us somebody was on their way, 30mins later somebody arrived to collect us. Upon our arrival at the car hire place the lady inside was extremely rude and we were told that without the booking confirmation number nothing could be done. She was speaking to her colleague in her own language but not informing us of what we needed to do. We called up europcar to receive the email, the man on the phone was very helpful and sent this across swiftly. We passed this info over to the lady and gave her our drivers licences. She informed us that we hadn’t booked a second driver, and we assured her we had and showed proof. She then requested an additional 70euro as a young driver fee, this was not listed at point of booking and only listed on email that extra charges may incur (the email we did not receive) it took 2.5 hours to get the car in total so it wasted the afternoon of our first day. Awful experience collecting the car and awful customer service. Wouldn’t recommend at all. The best part of the car hire was the dropping off of the car, Nikos was very friendly and helpful. If the car hire started the way it ended I would recommend. We had many cheaper offers but we chose europcar as we thought they were a reputable company. AVOID AT ALL COSTS!!!! The customer service team came back with just an apology. No refund of the fee that was charged that we were not aware of! Be careful of the hidden costs!!

The company just wants money and dose not care about the customer

SCAM ALERT
SCAM ALERT. Chania Airport. Would give 0 stars if I could. They cancelled our booking claiming we were late, lying about our arrival time, even though I had quoted the flight number when booking the car through booking.com. Booking.com tried to deny responsibility via 3 or 4 different people until I quoted that europcar guarantees a booking for 1 h after the actual arrival of a flight when the flight number has been used. We were looking for their supposed "shuttle service" that picks you up from departures for at least 30 min running up and down the airport. We asked other companies, airport staff, even the police and NO ONE knew where they were. No one would pick up the phone so we could ask them to pick us up. Eventually I saw the van and chased it down the road myself. No info on booking.com as to where the van stops etc.
Staff on the ground were completely clueless and unhelpful. They had one card machine that blocked my card and I was there for more than 3 h trying to sort out the situation. They claimed they could give us the initial car and had me pay full insurance, only to say 5 min later, they could not do that and the money had been lost!! Evenually we had to book a completely different car. When asked what time to rerurn the car they told us 2 h before the flight. However that was before 7 when they opened. I asked multiple times and they said 7 in the morning. When we arrived 10 to 7, a man there claimed that they had a right to charge another 60 euros because we were early!!! I rented a car before by europcar in Italy with no issues. Sadly this is the last time I am using their service. This was the absolute worse, dodgiest service I have ever experienced and it ruined our whole first day of holidays.

ABSOLUTE NIGHTMARE. STAY AWAY! AVOID LIKE THE PLAGUE.

Scammers and fraudsters. Such companies should be closed forever! We returned car clear as it was taken without scratches. Then they showed old photos, that car is damaged. Its good that insurance company had all the history, so they realized that photos europcar sent was with broken glass while we return with non broken. Got them! They are not just scammers, but they are stupid as well. Avoid that company.

Europcar vs Avis: Who won? Avis takes out the gold this time with a much cheaper car rental, a price match and better policy, wider acceptance of cash as a payment method, no penalty for returning your vehicle early and a more flexible additional driver policy, which allows partners and employers to be added for free.
This outlet does not accept all credit cars. You cant use your debt card or cash as a deposit. Even though you paid for your car online or through an agency there is a good chance you will not receive your vehicle. And end up loosing you money

Absolutely disgusted with the service. Even though we booked and payed through bookings.com they said still wanted a credit card!
Would not except my Visa or cash so no car!
Payed for vehicle three days and now they probably have double rented it out to someone else.
Crooks, don't book from these people. They women who dealt with me was very rude and unhelpful. The other person who works there was on his mobile phone the whole time.
Zero stars from me 😕

Actually they were surprising pleasant and professional when they discovered a small scratch. Yes, they charged me the corporate rate of EUR 281 for a 3 cm scratch (which probably won't get fixed). But ... they were very pleasant and professional about it and checked previous hire docs to check it was really a new scratch. And they made sure I had the right docs to claim from my excess insurance. So, in the circumstances, good job by the people on the desk.

I also had a bad, unprofessional experience at europcar athens airport.
1 month prior to my Athens trip i booked a car from europcar.
I have an international driving issued in a eu country and rented cars from several European cities with this document. Europcar athens airport refused to give me my reservation which I had already paid with the excuse of "our online system doesn't recognise your driving licence card". they didn't help at all, I had to change all my plans and finally rent from avis with the same driving license card and with no problem.
At the same time they did rentals manually, with other customers, but not with me.
Probably they did not organise my prepaid rental and run out of small cars and they didn't want to give bigger car with the same price as they were obliged to do.
Useless Not capable to manage small problems. Tell lies and be totally unprofessional. They are unacceptable, their mistake cost me and they didnt care at all..

Is a company to avoid. sooooo bad !!!!!

I wish I hade read these reviews before renting. Rented a car from Europecar Naxos - which actually uses another company. Pick up at the airport - good look finding the person. After great difficulty connecting with there office (I had no cell service) I was told look for the guy in the white shirt in the corner. So helpful.

The contract they ask you to sign is all done on your phone, it is impossible to verify the contact looking the tiny screen I did not request the CDW but was charged for it anyways (be aware it has an 800 Euro deductible). Returned the car and noticed someone had left a mark on the car that I did not see while I still had the car.

Because they sold me their insurance when I declined it my own insurance would not cover me. Europcar would not admit they charged me the wrong amount on a contract that was impossible to review at the time of signing. They blame Expedia. Leaves me stuck in the middle of the blame game and with a 300 Euro bill for damage they will surely not repair.

Europcar refused to give me my reservation
2 weeks prior to my Athens trip i booked a car from europcars site .. i gave my information along with a debit card in my name. A confirmation email was sent. When i went to the airport they told me that i cannot get the car because i have a debit card and not a credit card. I explained that their site accepted my card and that the confirmation email was stating that the card can be credit OR debit! It just had to be on my name. They told me that it doesnt matter and they wouldnt let me rent a car. The problem was that they had to hold 290 euros from card as security.. i asked them to give that amount in cash and they still refused. Long story short .. i was forced to rent from another company, without having the opportunity to find the best deal for me( since i was there and i needed the car immediately) and i ended up paying 150 euros above my budget for car rental (4 days).

They are unacceptable, their mistake cost me and they didnt care at all.. they even did not accept my offer to pay them the security in cash!

WARNING!!!

Europcar at Athens airport is the worst experience we have ever had when it comes to renting a car.
The booking confirmation states "If your flight is delayed we will hold your car until the office closes". When we found out before departure that our flight would be delayed, we called the pick-up office to let them know and to make sure that the car would actually be there when we landed. They thanked us for the information and replied that they will hold the car for five hours after the designated pick-up time.

We arrived late in the evening, at 10.30pm, to pick up the car. The flight was only an hour late. However, Europcar refused to give us a car, claiming that their booking system had mistakenly checked us out.

The staff behind the desk are extremely unhelpful. As is their manager, who is unable to do more than utter platitudes that "he's listening". After more than an hour of persuasion, they finally managed to get a car. Then the next problem arose: they wouldn't accept the Mastercard used to make the booking. We again referred to the booking confirmation, which states that the customer should use the same card used for the booking when picking up the car.
However, the staff were adamant, and we ended up at midnight and after a full day of travelling with two children, without a car at Athens airport.

The behaviour of the Europcar staff at Athens airport seems to be entirely in line with the company's policy. Read the reviews of Europcar on Trustilot and elsewhere at the internet. Then rent your car from a reputable company.

Europcar is a sham, a rogue company with business practices so arrogant, unethical and illegal that they are detrimental not only to customers but also to Europcar itself. It is thus a company operating in a state of institutional stupidity.