Europcar Greece Reviews 

I also had a bad, unprofessional experience at europcar athens airport.
1 month prior to my Athens trip i booked a car from europcar.
I have an international driving issued in a eu country and rented cars from several European cities with this document. Europcar athens airport refused to give me my reservation which I had already paid with the excuse of "our online system doesn't recognise your driving licence card". they didn't help at all, I had to change all my plans and finally rent from avis with the same driving license card and with no problem.
At the same time they did rentals manually, with other customers, but not with me.
Probably they did not organise my prepaid rental and run out of small cars and they didn't want to give bigger car with the same price as they were obliged to do.
Useless Not capable to manage small problems. Tell lies and be totally unprofessional. They are unacceptable, their mistake cost me and they didnt care at all..

Is a company to avoid. sooooo bad !!!!!

I wish I hade read these reviews before renting. Rented a car from Europecar Naxos - which actually uses another company. Pick up at the airport - good look finding the person. After great difficulty connecting with there office (I had no cell service) I was told look for the guy in the white shirt in the corner. So helpful.

The contract they ask you to sign is all done on your phone, it is impossible to verify the contact looking the tiny screen I did not request the CDW but was charged for it anyways (be aware it has an 800 Euro deductible). Returned the car and noticed someone had left a mark on the car that I did not see while I still had the car.

Because they sold me their insurance when I declined it my own insurance would not cover me. Europcar would not admit they charged me the wrong amount on a contract that was impossible to review at the time of signing. They blame Expedia. Leaves me stuck in the middle of the blame game and with a 300 Euro bill for damage they will surely not repair.

Europcar refused to give me my reservation
2 weeks prior to my Athens trip i booked a car from europcars site .. i gave my information along with a debit card in my name. A confirmation email was sent. When i went to the airport they told me that i cannot get the car because i have a debit card and not a credit card. I explained that their site accepted my card and that the confirmation email was stating that the card can be credit OR debit! It just had to be on my name. They told me that it doesnt matter and they wouldnt let me rent a car. The problem was that they had to hold 290 euros from card as security.. i asked them to give that amount in cash and they still refused. Long story short .. i was forced to rent from another company, without having the opportunity to find the best deal for me( since i was there and i needed the car immediately) and i ended up paying 150 euros above my budget for car rental (4 days).

They are unacceptable, their mistake cost me and they didnt care at all.. they even did not accept my offer to pay them the security in cash!

WARNING!!!

Europcar at Athens airport is the worst experience we have ever had when it comes to renting a car.
The booking confirmation states "If your flight is delayed we will hold your car until the office closes". When we found out before departure that our flight would be delayed, we called the pick-up office to let them know and to make sure that the car would actually be there when we landed. They thanked us for the information and replied that they will hold the car for five hours after the designated pick-up time.

We arrived late in the evening, at 10.30pm, to pick up the car. The flight was only an hour late. However, Europcar refused to give us a car, claiming that their booking system had mistakenly checked us out.

The staff behind the desk are extremely unhelpful. As is their manager, who is unable to do more than utter platitudes that "he's listening". After more than an hour of persuasion, they finally managed to get a car. Then the next problem arose: they wouldn't accept the Mastercard used to make the booking. We again referred to the booking confirmation, which states that the customer should use the same card used for the booking when picking up the car.
However, the staff were adamant, and we ended up at midnight and after a full day of travelling with two children, without a car at Athens airport.

The behaviour of the Europcar staff at Athens airport seems to be entirely in line with the company's policy. Read the reviews of Europcar on Trustilot and elsewhere at the internet. Then rent your car from a reputable company.

Europcar is a sham, a rogue company with business practices so arrogant, unethical and illegal that they are detrimental not only to customers but also to Europcar itself. It is thus a company operating in a state of institutional stupidity.

Read the ratings before renting a car, and DO NOT RENT A CAR from this company! Stay away from it! Big, big joke!

We rented a car at Europcar in Heraklion airport for a week and returned the car on Oct 30th without a scratch. Got the signed inspection form to prove it. Since then I am waiting for the 290 euro deposit to be returned on my visa card. I phoned twice and twice I was assured it would come. The first time I was told it would take 5-7 business days. So no worries. The second time I was told the deposit was just released the day before (!) and would be in my account between 7-10 business days. So now it is three weeks later and still no returned deposit. I did notice something funny. At all previous times I rented a car the deposit registered as a pre-authorization in my statement. This time was different it was a real charge. Since the monthly cut-off date has passed already, I will have to pay 290 euro extra this month.
Bummer. We will not rent from Europcar Greece again.

OK, I phoned the head office of Europcar Greece in Athens. After almost two months the deposit was finally returned.

Like others on here, I had an appalling experience when I hired a car through Europcar in Kefalonia. I was charged 250 euros for a tiny scratch on the bumper, which I hadn't even noticed. The manager even admitted to me that a) it would cost about a fifth of that to smooth out in a garage, b) that they weren't going to bother fixing it before renting it out again c) would charge the next customer another 250 euros if there was a similar size scratch on the SAME bumper!
This is proves that Europcar are out to scam customers. This is unethical and wrong.
Do not use them.

I have booked and payed well in advance the car (reservation number 133549941, 11/8/2021 - 22/8/2021 - Giacomo Principe).
When I arrived the responsible of the Europcar local agency (Heraklion/Creete) said that he did not receive any reservation and he did not give to us any other car.
We were left to the only possibility to search for a last minute car rental in the airport of Heraklion during an evening of mid August (top of the high-season), finding a only few and very very expensive options.
In addition, since that moment, the Europcar customer service did not reply to our many messages.
I really do not recommend it! I will never and never rent with Europcar again!!

Do not use Europcar Paros - they are rip-off merchants - and if they are typical of Europcar in Greece, any of their outlets. First they said that they had forgotten to fill the petrol tank so I had to go straight to a petrol station. Poor customer experience and inevitably meant that we returned the car with more petrol than we inherited. Worse, when returning the car they claimed that we had caused tiny scratches on the underside of the bumper and deducted £250 from the deposit. Dont deserve any stars.

Took a 9 day trip to Athens. The first issue was mine in not knowing they are not actually at the airport. I wouldn’t have rented had I known. However, the website says that they will take your flight information and have a car waiting. However, we were never asked about flight information and waiting around trying to call people with two kids was a nightmare. The car was kind of garbage. The shift lock was malfunctioning so getting into gear was hit and miss. The usb charging port didn’t work and its a 2010-2020 car. This was extremely inconvenient as a tourist because I rely heavily on phone GPS and need a good charger. Tires were fairly bald. Last couple of days I had to stop twice to add air to the tires. Overall the experience wasn’t worth doing again. For the product received, the prices are way to high. Four plane tickets, a house for 9 days and the rental car was the most expensive thing!!

I am a travel agent and I deal with many suppliers. I was shocked with Europcar call center in Athens. Everyone is picking up the phone with a fake American accent and lots of attitude. The guy I spoke to the other day, was so sarcastic for no reason, clearly laughing in between his sentences and was talking to me like I was mentally slow. Needless, to say he couldn't help me( I was just asking what the cancellation policy was for my booking and he didn't know, he told me to email another department and the booking was for the next day!). I can't remember the last time I came across such bad customer service but also patronizing and bad attitude. Then I called back to ask something else and the lady that picked up the phone said I won't get charged for cancellation and then of course, Europcar charged for cancellation. I think you better off closing down this precious call center altogether or hire someone who is willing to actually do their job. Shocking how they can get it so wrong. Of course, I am not sending any more clients there!

I rented a car from Europcar Athens via CarJets. The car was fully pre-paid. Since I don’t need a rental car insurance as I’m covered through my credit card they said they would block 990 Euro on my credit card. I doubt that old car was worth 1000 Euro but I agreed as blocking an amount is nothing unusual in car rentals and hotels.

Two days later however I discovered that my credit card was charged 990 Euro without my authorisation!

I returned the car undemaged which they confirmed on the return protocol. When I confronted them with the undue charge they said they changed the card by mistake.

Doesn’t every thief say he took someone’s property by mistake when he gets caught?

I started a dispute via my credit card company and I’m about to file a lawsuit in Athens.

And btw this car rental location is waaay off the Athens Airport. There are no signs in the airport and their shuttle vans cannot be easily identified as Europcar. Some other customers I met at their booth reported they’ve spent two hours before they even got there.

Save yourselves the hassle of dealing with this scam operation!

I rented a car for a day at 9hrs in Chersonissos and had to return the car the same day at 21hrs. For the extra 12 hrs I had to pay 20€ extra. Is this the way Europcar works ? A day rental doesn’t mean 24 hrs ?

The prices on the internet are not the correct ones!

I had booked a car with unlimited mileage on the internet. When I arrived at the rental station, the salesperson told me I had to pay extra for unlimited mileage. When I complained later with Europcar customer service, they told me that unlimited mileage was included in my original booking and that it was my mistake that I had paid the extra. Total mess! Definitely stay away!

Dont rent a car by Europcar Chania Airport.Saturday 10 okt my son in law got a Peugeot 107 (car nr 166).EUR 744 in deposit was not payed back after returning of an undamadge car.
They dont answer telephone og e-mail .
Ejnar Skytte Ankersen
Denmark

Unfriendly personell and old, dirty car

Kefalonia Europcar just ripped us off 21 09 2020. Make sure you point out Every scratch at pick up, remember to get down on your hands and knees to find scratches lowest down. Staff very keen for you to collect car and leave quickly But on your return they scrutinise every cm of bodywork to accuse you of all damage. Minimum charge of E300's - they have your card details no matter what you say. Never again. Be warned! Jet2 need to stop recommending Europcar.

AVOID EUROPCAR KEFALONIA AIRPORT!!!
Rented a car here with several scratches and they charged me 350€ for a 5 cm scratch I didn't do, at the bottom of the car where you have to lean down to see it.
The staff check the car very quickly and approximately at pick up and make a full inspection at the check in.
Plus staff guets very aggressive when you complain.

Terrible customer experience. They wouldn’t accept my digital international licence. Having already booked the car through another third party - we weren’t able to get a refund. The lady still showed no empathy for us. She even had the audacity to accuse us of having a fake IDP. It’s really poor for a company to blame their policies. Big companies like Europcar should learn to empathise with customers on a personal level. No wonder they have a crap rating. Would never recommend. Also their office is unsanitary - there were heaps of mosquitoes for some reason. Not even did I not get my car that I paid for but I got bitten 10 times.

great service friendly staff...and cars are safe