NFL Shop EU Reviews 

4,153
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, noting items arrive on time and are easy to track. Many people are also very satisfied with product quality, finding items as expected or excellent, and appreciate the straightforward ordering process. However, some customers noted issues with product sizing, finding items larger or smaller than anticipated, and experienced inconsistent quality with faulty items, peeling numbers, or poor stitching. Additionally, a few reviewers mentioned high shipping costs or price discrepancies, alongside occasional delivery problems like delays or non-arrival.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing, with some praising... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Quality

Users describe positive interactions with quality, with many reviewers finding the products to be excellent... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the smooth and easy... See more

Price

People report ambiguous experiences with price, with many reviewers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great, quality as expected. Quick delivery, I was able to track it from the beginning till the end. Only downside was I wasn’t able to select delivery type - it was fixed at express wh... See more

Rated 4 out of 5 stars

Easy access to the desired team, many items to chose, but pretty unorganized and mixed (Filter set to women and I got mens clothes, hmm). Delivery time inbetween the scheduled delivery. That's good... See more

Rated 4 out of 5 stars

Although IT took a few days the delivery went very well. The only thing that could be better, would be a warning that a XL jersey seams to mean the US XL which would be at least the European XXL.... See more

Rated 4 out of 5 stars

Items arrived quickly and they were what I expected them to be. Good quality items, though I should have chosen the next size up. However, when alls said and done I am left a happy and satisfied custo... See more


Company details

  1. Sportswear Store

Written by the company

Europe NFL Shop is the place to get new Kansas City Chiefs Super Bowl Champions Apparel! Also shop the latest arrivals of Nike NFL Jerseys, NFL Clothing and Apparel, New Era Headwear, Equipment & Souvenirs. Get your NFL face coverings, jersey, fashion, equipment, headwear or souvenirs online today. You will find on your new NFL Shop Europe, Middle East and Africa a wide range of products for all of the top teams, from NFC heavyweights like the Dallas Cowboys and Seattle Seahawks to the AFC's Kansas City Chiefs and Pittsburgh Steelers. Shop the best brand online with the New Era, Fanatics Branded, Wilson and Nike NFL products


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(4,153)

1,035 reviews in the last 12 months

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Rated 3 out of 5 stars

Good and trusted, but could be better!

Not all products have a description, if it is cotton or not.
There are many more products (and better) in the US Shop and that is not so good!

Crazy action with codes, sometimes you have cancel your order to get a better deal a few hours later :D

June 1, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello Sebastian, I'm sorry to hear that our promo codes change several times during the day and that some of the products on the website don't have product descriptions that specify the materials they are made of. And thank you for alerting me to it. I am pleased to help. I have reviewed your order and sent you an email to the address on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam

Rated 1 out of 5 stars

I did order a jersey with personal name…

I did order a jersey with personal name & personal number. I got it with the WRONG number!!!! Never will i get something from you again.

June 19, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello Altin,

I am sorry to hear we let you down. I understand how important a personalized item is, and I am grateful for the chance to help. I located your account and reached out to discuss your experience in more detail. Your experience is our top priority and I look forward to your response when you have a moment.
Best wishes, Madison

Rated 3 out of 5 stars

Buying the product is easy but…

Buying the product is easy but returning??Effing nightmare!! the customer service agents make promises, offer apologies and after keeping you in the chat for ages they tell you that they've created a ticket and someone will get back to you. Well it's been over a week now and I've not received the response I was promised. They used to have a pretty straightforward return process whereby you go into your account hit the return portal and that was more or less it. Now it seems you have to contact them to ask for a return label.

November 17, 2025
Unprompted review
NFL Shop EU logo

Reply from NFL Shop EU

Hello Brian, we appreciate you sharing your experience. We are sorry the return process was difficult and that our support did not meet your expectations. I have contacted you via email to offer additional assistance. We always remain at your disposal. Sincerely, Joanna

Rated 1 out of 5 stars

terrible customer service

I received an email saying something that I had ordered was out of stock. As an apology, I received a 25% discount code, but I could not redeem it because the link did not work. When I tried to contact customer services, I got no reply. At all. Very disappointed.

September 5, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello Marianne, Thank you for taking time to provide us with feedback. I apologize for any inconvenience your coupon caused, and I have reached out to you in a separate message at the email on the order to provide further assistance. Please don't hesitate to reach out if we can be of further assistance. Kind regards, Courtney

Rated 1 out of 5 stars

This online store is terrible you pay but no order created

This online store is terrible when paying with PayPal. The store doesn't refund the order, but they still charged my PayPal account. Very bad, I wouldn't buy from them again.

November 27, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hi Carlos,

I am very sorry to hear about this. I have contacted you via email for further information. I look forward to hearing back from you! -Sharon

Rated 3 out of 5 stars

The shipping cost is too high

The shipping cost is too high, considering it takes them over two weeks to make the delivery.

November 15, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hi, Ricardo. Thank you for your feedback. We truly appreciate it as we are always looking for ways to improve our customers shopping experience. Thank you, Jordan

Rated 1 out of 5 stars

I took more than 2 month to deliver two…

I took more than 2 month to deliver two jerseys!!!

I will be being from NFL store in the USA in the future, they delivery withing 10 days and it is not more expensive.

September 10, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hi Claus, I sincerely apologize for the length of time the delivery took, and I value your input. I don't want our valued customers to have this experience. After reviewing your order, I will get in touch with you personally to assist you further. Sincerely, Stacy

Rated 1 out of 5 stars

Terribile experience

I paid for shipping to receive the item and also for returning it, even though it shouldn’t have been that way.
The return process with UPS is a nightmare.
The package was rejected and sent back because UPS does not provide clear instructions about the documents required for the return shipment.
I tried to purchase the item again in the correct size, but even though a 40% discount was advertised, only 30% was actually applied.

November 12, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hi, Gabriele. I am truly sorry for your experience and would love to look into this for you. Please be on the lookout for our email. Thank you, Jordan.

Rated 2 out of 5 stars

Fake Discount or sale claim.

You advertised discounted sales with a special code. But the code only works on selected items, despite no reference on this unit you check out.

Quite dishonest advertising.

September 1, 2025
NFL Shop EU logo

Reply from NFL Shop EU

Hello Mr Roberts, we’re really sorry for the frustration this has caused. We completely understand how disappointing it can be when a discount code doesn’t work as expected. To clarify, when a promotion appears on our website, it’s necessary to click the link provided. This will show all the items that are eligible for the discount. The code only applies to these selected items, which is why it might not have worked for the item you tried to purchase. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna

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